We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Every feature included on a single plan with no upsell
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Brooke Laroche
Director of Finance, Cedar & Vine Interiors
United States·Software·500+ employees
5.0
Feb 17, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support knows payroll, not a script
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Emmett Lindqvist
Controller, Cedar & Vine Interiors
United States·Retail·1 to 10 employees
4.0
Oct 4, 2024
LinkedIn confirmedUsed 2 or more years
Support knows payroll, not a script
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Migration and setup handled by OnPay at no charge
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Oscar Nasser
Accountant, Foundry Road Studios
United States·Professional services·1 to 10 employees
5.0
Aug 25, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Multi state at no extra charge
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Leonard Lundgren
Bookkeeper, Harborline Supply
United States·Financial services·1 to 10 employees
5.0
Jul 1, 2026
Verified userUsed 1 to 2 years
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Hassan Hammond
Owner, Copper Mountain Brewing
United States·Marketing·11 to 50 employees
5.0
Mar 12, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Tip credit handling that is actually right
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Trisha Velazquez
People Operations Lead, Silverbirch Accounting
United States·Nonprofit·11 to 50 employees
5.0
Dec 5, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Payroll takes four minutes now
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Trisha Nasser
Owner, Granite Peak Roofing
United States·Retail·11 to 50 employees
4.0
Jul 13, 2025
Used 1 to 2 years
Tip credit handling that is actually right
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Katherine Delacroix
General Manager, Northern Star Staffing
United States·Nonprofit·1 to 10 employees
4.0
Jun 20, 2025
Verified userUsed 6 to 12 months
Tip credit handling that is actually right
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Aaron Underwood
Accountant, Silverbirch Accounting
United States·Financial services·11 to 50 employees
5.0
May 7, 2025
LinkedIn confirmedUsed less than 6 months
Payroll takes four minutes now
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Every feature included on a single plan with no upsell
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Lionel Paredes
HR Manager, Silverbirch Accounting
United States·Retail·11 to 50 employees
5.0
May 5, 2025
Verified userUsed 6 to 12 months
They migrated us mid year without drama
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Keith Rowan
General Manager, Aurora Print House
United States·Healthcare·201 to 500 employees
5.0
Apr 29, 2025
LinkedIn confirmedUsed 1 to 2 years
Multi state at no extra charge
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Julius Nakamura
Office Manager, Willow & Ash Salons
United States·Education·1 to 10 employees
4.0
Mar 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Rachel Zamora
Accountant, Prairie Rose Bakery
Other·Construction·11 to 50 employees
5.0
Sep 1, 2024
Verified userUsed 6 to 12 months
They migrated us mid year without drama
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Noor Ogilvie
General Manager, Coastline Outfitters
United States·Professional services·51 to 200 employees
5.0
Aug 25, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Payroll takes four minutes now
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Otis Winters
Founder, Kestrel Analytics
United States·Accounting·1 to 10 employees
3.0
Jun 5, 2026
LinkedIn confirmedUsed 1 to 2 years
HR features are a bonus, not a reason
The HR side covers documents, onboarding and org charts adequately. It is not a reason to buy and it is not embarrassing either. We pair it with BambooHR and the two do not fight.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 15, 2026
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
14 found this helpful
Ronan Dupont
Director of Finance, Cedar & Vine Interiors
United States·Professional services·1 to 10 employees
5.0
Apr 14, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Payroll takes four minutes now
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Miguel Haddad
Bookkeeper, Trailhead Bicycles
United States·Hospitality·51 to 200 employees
4.0
Jan 26, 2026
Verified userUsed 2 or more years
Our farm payroll finally files correctly
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Migration and setup handled by OnPay at no charge
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Lionel Jefferson
Finance Manager, Copper Mountain Brewing
United States·Legal·11 to 50 employees
5.0
Jan 16, 2026
LinkedIn confirmedUsed 6 to 12 months
Tip credit handling that is actually right
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Nikhil Yates
Controller, Meridian Dental Group
United States·Financial services·11 to 50 employees
5.0
Nov 8, 2025
Used 2 or more years
One price and every feature is in it
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
United States