Verified userLinkedIn confirmedUsed less than 6 months
They migrated us mid year without drama
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Dana Hammond
VP of Sales, Redbrick Property Group
United States·Legal·1 to 10 employees
4.0
Sep 20, 2025
Used less than 6 months
Support knows payroll, not a script
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Bethany Zimmerman
Office Manager, Coastline Outfitters
Canada·Education·51 to 200 employees
5.0
Jun 22, 2025
Verified userUsed 2 or more years
Multi state at no extra charge
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Percy Pemberton
Managing Partner, Harborline Supply
United States·Software·1 to 10 employees
5.0
May 19, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Tip credit handling that is actually right
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Every feature included on a single plan with no upsell
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Iris Ghosh
Controller, Copper Mountain Brewing
United States·Financial services·51 to 200 employees
5.0
Dec 23, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Our farm payroll finally files correctly
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Every feature included on a single plan with no upsell
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Grace McAllister
Operations Manager, Bluewater Consulting
United States·Transport and logistics·11 to 50 employees
4.0
Oct 5, 2024
Verified userLinkedIn confirmedUsed less than 6 months
One price and every feature is in it
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Meredith Nascimento
Project Manager, Harborline Supply
United States·Nonprofit·1 to 10 employees
5.0
Apr 27, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Payroll takes four minutes now
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Support staffed by people who know payroll
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Margot Velazquez
Project Manager, Fairview Veterinary
United States·Healthcare·11 to 50 employees
4.0
Aug 27, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support knows payroll, not a script
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ronan Nguyen
General Manager, Ironwood Fabrication
United States·Education·11 to 50 employees
4.0
Jun 2, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support knows payroll, not a script
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Nadia Nakamura
Managing Partner, Copper Mountain Brewing
United States·Marketing·1 to 10 employees
5.0
Dec 7, 2024
LinkedIn confirmedUsed 6 to 12 months
One price and every feature is in it
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Percy Mercer
Founder, Trailhead Bicycles
United States·Professional services·51 to 200 employees
5.0
Oct 4, 2024
LinkedIn confirmedUsed 2 or more years
Tip credit handling that is actually right
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Support staffed by people who know payroll
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Gregory Bell
HR Manager, Maplewood Childcare
United States·Legal·11 to 50 employees
5.0
May 15, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Multi state at no extra charge
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Migration and setup handled by OnPay at no charge
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Malcolm Acheson
Head of Operations, Foundry Road Studios
United States·Hospitality·11 to 50 employees
5.0
Sep 4, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Alistair Tanaka
Project Manager, Willow & Ash Salons
Canada·Nonprofit·51 to 200 employees
5.0
Jul 21, 2025
Verified userUsed less than 6 months
Support knows payroll, not a script
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Migration and setup handled by OnPay at no charge
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Malcolm Mercer
Founder, Sandbar Hospitality
United States·Legal·1 to 10 employees
4.0
Jul 13, 2025
Used 1 to 2 years
Our farm payroll finally files correctly
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Migration and setup handled by OnPay at no charge
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Rebecca Underwood
Operations Manager, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
3.0
May 2, 2026
LinkedIn confirmedUsed 6 to 12 months
The interface is functional rather than modern
The HR side covers documents, onboarding and org charts adequately. It is not a reason to buy and it is not embarrassing either. We pair it with BambooHR and the two do not fight.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Keith Ghosh
Head of Operations, Cedar & Vine Interiors
United States·Retail·11 to 50 employees
4.0
Jul 1, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Every feature included on a single plan with no upsell
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Adele Adeyemi
Controller, Sandbar Hospitality
United States·Legal·1 to 10 employees
4.0
Jun 30, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Brendan Aoki
Sales Director, Lantern Creative
United States·Ecommerce·1 to 10 employees
5.0
Jun 19, 2025
Used 1 to 2 years
Payroll takes four minutes now
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Isaac Nowak
Director of Finance, Bluewater Consulting
United States·Accounting·11 to 50 employees
4.0
Mar 10, 2025
Verified userUsed 2 or more years
One price and every feature is in it
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Canada
United States