Verified userLinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Felicia Vargas
Operations Manager, Foundry Road Studios
United States·Transport and logistics·11 to 50 employees
5.0
Jul 9, 2026
Verified userUsed 1 to 2 years
Payroll takes four minutes now
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Christopher Reyes
People Operations Lead, Cedar & Vine Interiors
United States·Construction·11 to 50 employees
4.0
May 17, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Payroll takes four minutes now
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Hugo Chaudhary
Managing Partner, Aurora Print House
United States·Legal·11 to 50 employees
4.0
Mar 21, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our farm payroll finally files correctly
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Danielle Schneider
Owner, Silverbirch Accounting
United States·Construction·1 to 10 employees
4.0
Jul 3, 2025
Used 1 to 2 years
Support knows payroll, not a script
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Renee Pritchard
Studio Director, Beacon Legal Partners
United States·Accounting·51 to 200 employees
2.0
Jul 2, 2025
Used less than 6 months
Benefits administration is basic
The standard payroll reports are fine and anything analytical means exporting. Coming from ADP the reporting is noticeably thinner, and if you need workforce analytics this is not where you get them.
Pros
Support staffed by people who know payroll
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 10, 2025
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
6 found this helpful
Ingrid Jain
Bookkeeper, Redbrick Property Group
United States·Marketing·51 to 200 employees
5.0
Jun 3, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support knows payroll, not a script
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Support staffed by people who know payroll
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Percy Quigley
People Operations Lead, Vertex Machine Works
Canada·Retail·201 to 500 employees
4.0
Mar 12, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Tip credit handling that is actually right
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Celeste Haddad
General Manager, Tidewater Marine Services
United States·Healthcare·1 to 10 employees
5.0
Feb 15, 2026
LinkedIn confirmedUsed 1 to 2 years
No tier upsell in three years
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Heather Gallagher
People Operations Lead, Maplewood Childcare
United States·Financial services·11 to 50 employees
5.0
Aug 19, 2025
Verified userUsed less than 6 months
They migrated us mid year without drama
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Nadia Adeyemi
Head of Operations, Silverbirch Accounting
Canada·Hospitality·1 to 10 employees
3.0
Jun 20, 2025
Verified userUsed 2 or more years
Mobile is a browser, not an app
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 29, 2025
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
5 found this helpful
Otis Alvarado
Project Manager, Harborline Supply
United States·Accounting·500+ employees
5.0
May 17, 2025
Used less than 6 months
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Nathaniel Choi
Managing Partner, Maplewood Childcare
Canada·Manufacturing·1 to 10 employees
4.0
Apr 26, 2025
Used 1 to 2 years
They migrated us mid year without drama
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Support staffed by people who know payroll
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Daniel Ugwu
Bookkeeper, Cedar & Vine Interiors
Canada·Transport and logistics·1 to 10 employees
5.0
Nov 7, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Multi state at no extra charge
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Marisol Larkin
Founder, Northern Star Staffing
United States·Manufacturing·1 to 10 employees
5.0
May 26, 2026
Verified userUsed 6 to 12 months
Payroll takes four minutes now
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ulises Yoon
Finance Manager, Coastline Outfitters
United States·Construction·11 to 50 employees
5.0
May 11, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Jerome Mercer
Finance Manager, Willow & Ash Salons
United States·Accounting·11 to 50 employees
5.0
Mar 31, 2026
Verified userUsed 2 or more years
Multi state at no extra charge
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Lucas Donnelly
Director of Finance, Tidewater Marine Services
Canada·Financial services·51 to 200 employees
4.0
Nov 12, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Support knows payroll, not a script
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Nina Kowalski
Director of Finance, Meridian Dental Group
Canada·Legal·1 to 10 employees
3.0
Oct 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
HR features are a bonus, not a reason
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Preston Silva
Owner, Ironwood Fabrication
Other·Real estate·11 to 50 employees
1.0
Oct 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
A state registration took longer than promised
Registering us in a new state took about three weeks and I was told ten days. It got done and the communication in the middle was poor, with two emails unanswered. For everything else they have been excellent, which made that stretch more surprising.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
United States
Canada