The mobile app is barely usable. Employees ask me for pay stubs because they cannot find them, which defeats the point of self service. The web product is fine, so this is a resourcing choice.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Katya Calloway
Chief of Staff, Aurora Print House
United States·Education·201 to 500 employees
4.0
May 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Garnishment administration is handled properly.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Delia Tran
Sales Director, Silverbirch Accounting
United States·Real estate·11 to 50 employees
4.0
Aug 31, 2025
Verified userUsed 6 to 12 months
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Danielle Jorgensen
Head of Operations, Summit Physio
United States·Legal·1 to 10 employees
5.0
May 5, 2025
Verified userUsed 6 to 12 months
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Ian Tillman
Accountant, Ironwood Fabrication
United States·Nonprofit·51 to 200 employees
4.0
Oct 2, 2024
LinkedIn confirmedUsed less than 6 months
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Garnishment administration is handled properly.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Ophelia Adeyemi
Practice Manager, Fairview Veterinary
United States·Accounting·11 to 50 employees
4.0
Jun 3, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Victor Brennan
Head of Operations, Trailhead Bicycles
United States·Legal·11 to 50 employees
5.0
Oct 9, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Garnishment administration is handled properly.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Adrian Montoya
Project Manager, Harborline Supply
United States·Manufacturing·1 to 10 employees
4.0
Dec 3, 2024
Verified userUsed 2 or more years
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Delia Pritchard
General Manager, Ironwood Fabrication
United States·Transport and logistics·1 to 10 employees
5.0
Jun 24, 2026
LinkedIn confirmedUsed 1 to 2 years
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
24/7 support is available on every plan.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Willa Acheson
Controller, Fairview Veterinary
Canada·Professional services·51 to 200 employees
3.0
Dec 28, 2025
LinkedIn confirmedUsed less than 6 months
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 3, 2026
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
17 found this helpful
Sofia Grimaldi
Accountant, Meridian Dental Group
United States·Education·1 to 10 employees
5.0
Feb 19, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
24/7 support is available on every plan.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Adrian Doyle
Sales Director, Granite Peak Roofing
United States·Software·1 to 10 employees
4.0
Dec 9, 2025
Verified userUsed 1 to 2 years
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Zara Forsythe
Chief of Staff, Meridian Dental Group
United States·Transport and logistics·11 to 50 employees
4.0
Feb 4, 2025
Verified userUsed 1 to 2 years
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Rosa Finnegan
Chief of Staff, Summit Physio
United States·Software·1 to 10 employees
3.0
Dec 21, 2025
Verified userUsed 6 to 12 months
Depends entirely on who you get
Our first specialist was excellent, then she left and the replacement took months to get up to speed. The whole value proposition rests on one person, which is great when it works and exposed when it does not.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 23, 2025
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
15 found this helpful
Hugo Yates
Founder, Beacon Legal Partners
United States·Ecommerce·1 to 10 employees
3.0
Nov 11, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Depends entirely on who you get
Our first specialist was excellent, then she left and the replacement took months to get up to speed. The whole value proposition rests on one person, which is great when it works and exposed when it does not.
Pros
24/7 support is available on every plan.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Cormac Donovan
Controller, Fairview Veterinary
United States·Retail·51 to 200 employees
3.0
May 4, 2025
LinkedIn confirmedUsed 6 to 12 months
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Xander Whitfield
Office Manager, Summit Physio
United States·Financial services·1 to 10 employees
5.0
Jul 27, 2024
Verified userUsed 1 to 2 years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
24/7 support is available on every plan.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Douglas Ivanov
Managing Partner, Vertex Machine Works
Canada·Real estate·11 to 50 employees
4.0
Mar 4, 2026
Used 6 to 12 months
HR support we would otherwise have hired for
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Aaron Vargas
Bookkeeper, Summit Physio
United States·Real estate·1 to 10 employees
4.0
May 17, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Kevin Beaumont
Bookkeeper, Cedar & Vine Interiors
United States·Professional services·51 to 200 employees
1.0
Jan 14, 2025
Verified userUsed 1 to 2 years
The app is a decade behind the website
The mobile app is barely usable. Employees ask me for pay stubs because they cannot find them, which defeats the point of self service. The web product is fine, so this is a resourcing choice.
Pros
A dedicated specialist who knows your account, and it is a real person.
Canada
United States