Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 14, 2026
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
6 found this helpful
Ines Lambert
Head of Operations, Clearview Windows
United States·Manufacturing·51 to 200 employees
3.0
Jan 12, 2025
Verified userUsed 1 to 2 years
Depends entirely on who you get
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Rashid Brennan
Owner, Prairie Rose Bakery
United States·Legal·11 to 50 employees
5.0
Nov 21, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The migration was handled for us
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Liam Mercer
Finance Manager, Trailhead Bicycles
United States·Hospitality·1 to 10 employees
4.0
Jun 8, 2026
Verified userUsed 1 to 2 years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
24/7 support is available on every plan.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Sanjay Eberhardt
People Operations Lead, Beacon Legal Partners
United States·Healthcare·1 to 10 employees
3.0
Jan 16, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Garnishment administration is handled properly.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Ulises Eberhardt
Project Manager, Northern Star Staffing
Canada·Professional services·11 to 50 employees
5.0
Nov 29, 2025
Verified userUsed 6 to 12 months
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Amara Dupont
Head of Operations, Fairview Veterinary
United States·Retail·1 to 10 employees
4.0
Apr 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
HR support we would otherwise have hired for
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Danielle Eberhardt
Operations Manager, Summit Physio
United States·Software·51 to 200 employees
4.0
Sep 19, 2025
Verified userUsed less than 6 months
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Garnishment administration is handled properly.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Caleb Forsythe
Controller, Fairview Veterinary
United States·Transport and logistics·1 to 10 employees
5.0
Aug 2, 2025
Verified userUsed 6 to 12 months
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Cormac Bergstrom
Owner, Silverbirch Accounting
United States·Accounting·11 to 50 employees
5.0
Dec 21, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Our specialist knows our account
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Julia Bernard
Founder, Falcon Ridge Landscaping
Canada·Software·1 to 10 employees
5.0
Oct 9, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ophelia Ishikawa
Office Manager, Silverbirch Accounting
United States·Accounting·11 to 50 employees
4.0
Mar 8, 2026
Verified userUsed 2 or more years
HR support we would otherwise have hired for
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
24/7 support is available on every plan.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Yara Hendricks
Accountant, Aurora Print House
United States·Hospitality·1 to 10 employees
5.0
Jul 22, 2025
Used less than 6 months
Our specialist knows our account
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
24/7 support is available on every plan.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Yusuf Kearney
Finance Manager, Granite Peak Roofing
United States·Software·51 to 200 employees
5.0
May 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Naomi Nakashima
Finance Manager, Falcon Ridge Landscaping
United States·Ecommerce·11 to 50 employees
2.0
May 4, 2026
Verified userUsed 2 or more years
Fees that were never in the quote
The mobile app is barely usable. Employees ask me for pay stubs because they cannot find them, which defeats the point of self service. The web product is fine, so this is a resourcing choice.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 16, 2026
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
2 found this helpful
Caleb Lindqvist
People Operations Lead, Tidewater Marine Services
United States·Professional services·201 to 500 employees
2.0
Jul 3, 2025
Verified userUsed less than 6 months
The app is a decade behind the website
Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Nina Farouk
Controller, Harborline Supply
Canada·Retail·1 to 10 employees
4.0
Jul 14, 2024
Verified userUsed 2 or more years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Amara Ainsworth
Office Manager, Copper Mountain Brewing
United States·Ecommerce·201 to 500 employees
1.0
Sep 25, 2025
Verified userUsed 2 or more years
The app is a decade behind the website
Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Marcus Isozaki
Owner, Trailhead Bicycles
Canada·Ecommerce·51 to 200 employees
5.0
Jul 4, 2025
Verified userUsed 1 to 2 years
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Odette Waterhouse
HR Manager, Prairie Rose Bakery
United States·Accounting·11 to 50 employees
5.0
Mar 25, 2025
LinkedIn confirmedUsed 1 to 2 years
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The invoice is hard to read without asking someone to explain it.
United States
Canada