The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Ibrahim Ivanov
Studio Director, Prairie Rose Bakery
Canada·Construction·11 to 50 employees
4.0
Nov 7, 2024
Used 2 or more years
Our specialist knows our account
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Tessa Zielinski
Owner, Ironwood Fabrication
United States·Retail·500+ employees
4.0
May 31, 2025
Used 6 to 12 months
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Callum Ashford
Sales Director, Willow & Ash Salons
Canada·Professional services·11 to 50 employees
4.0
Jan 21, 2025
Verified userLinkedIn confirmedUsed less than 6 months
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Theo Menon
HR Manager, Summit Physio
United States·Retail·11 to 50 employees
5.0
Jan 20, 2025
Verified userUsed less than 6 months
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
24/7 support is available on every plan.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Pablo Lockhart
Founder, Silverbirch Accounting
Other·Manufacturing·1 to 10 employees
3.0
Aug 21, 2025
Used 2 or more years
Depends entirely on who you get
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Nadia Okafor
People Operations Lead, Summit Physio
United States·Accounting·1 to 10 employees
3.0
Nov 22, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 4, 2024
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
11 found this helpful
Odette Rasmussen
Sales Director, Maplewood Childcare
United States·Nonprofit·1 to 10 employees
3.0
May 21, 2026
Used less than 6 months
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Jonathan Mensah
General Manager, Aurora Print House
United States·Hospitality·11 to 50 employees
5.0
Jan 28, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Rashid Aoki
General Manager, Kestrel Analytics
United States·Professional services·201 to 500 employees
4.0
Jan 2, 2025
Verified userUsed 2 or more years
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
24/7 support is available on every plan.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ursula Brennan
People Operations Lead, Northgate Logistics
United States·Financial services·1 to 10 employees
1.0
Sep 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Fees that were never in the quote
Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Giselle Mensah
VP of Sales, Redbrick Property Group
United States·Software·201 to 500 employees
4.0
Jul 20, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ines Vasquez
Chief of Staff, Bluewater Consulting
Canada·Ecommerce·1 to 10 employees
1.0
Mar 28, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The app is a decade behind the website
The mobile app is barely usable. Employees ask me for pay stubs because they cannot find them, which defeats the point of self service. The web product is fine, so this is a resourcing choice.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Neil Jorgensen
Owner, Trailhead Bicycles
United States·Ecommerce·1 to 10 employees
3.0
Dec 23, 2025
Verified userUsed 2 or more years
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Tobias Hammond
Founder, Maplewood Childcare
United States·Retail·51 to 200 employees
5.0
Feb 2, 2026
Verified userLinkedIn confirmedUsed less than 6 months
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Lorena Fitzgerald
HR Manager, Beacon Legal Partners
United States·Accounting·11 to 50 employees
5.0
Dec 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Garnishment administration is handled properly.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Marisol Valentine
Finance Manager, Vertex Machine Works
United States·Accounting·500+ employees
4.0
Aug 15, 2025
Verified userUsed 2 or more years
HR support we would otherwise have hired for
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Quentin Flanagan
Studio Director, Hillcrest Family Clinic
United States·Retail·11 to 50 employees
3.0
May 14, 2025
Verified userUsed less than 6 months
Solid, if you can read the invoice
Our first specialist was excellent, then she left and the replacement took months to get up to speed. The whole value proposition rests on one person, which is great when it works and exposed when it does not.
Pros
24/7 support is available on every plan.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 18, 2025
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
7 found this helpful
Malcolm Farouk
Head of Operations, Copper Mountain Brewing
United States·Financial services·11 to 50 employees
2.0
Apr 12, 2025
Verified userUsed 2 or more years
The app is a decade behind the website
Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
24/7 support is available on every plan.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Esther Reyes
Director of Finance, Cedar & Vine Interiors
United States·Software·51 to 200 employees
4.0
Feb 4, 2025
Used 2 or more years
The migration was handled for us
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
Migration and onboarding are handled for you rather than left as self service.
United States
Canada