Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ezra Wesley
Sales Director, Copper Mountain Brewing
United States·Software·1 to 10 employees
5.0
Nov 13, 2024
Verified userUsed 1 to 2 years
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yasmin Waterhouse
Accountant, Northern Star Staffing
United States·Healthcare·11 to 50 employees
4.0
Mar 8, 2026
LinkedIn confirmedUsed 1 to 2 years
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
24/7 support is available on every plan.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bianca Valentine
Director of Finance, Cedar & Vine Interiors
United States·Professional services·11 to 50 employees
5.0
Oct 22, 2025
Used 2 or more years
Our specialist knows our account
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
24/7 support is available on every plan.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Emilio Kirkwood
Office Manager, Blackstone Contracting
Canada·Hospitality·51 to 200 employees
5.0
Oct 9, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Our specialist knows our account
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Adrian Kessler
Project Manager, Coastline Outfitters
United States·Ecommerce·51 to 200 employees
4.0
Sep 26, 2024
Verified userUsed 1 to 2 years
The migration was handled for us
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Wyatt Montoya
Sales Director, Coastline Outfitters
United States·Healthcare·51 to 200 employees
5.0
Aug 9, 2024
Verified userLinkedIn confirmedUsed less than 6 months
HR support we would otherwise have hired for
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Canada
United States