We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Trisha Castillo
Sales Director, Aurora Print House
Canada·Financial services·1 to 10 employees
3.0
Dec 7, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Great CRM, you will buy other tools
If you want marketing automation, buy something else or add a tool. Pipedrive is a sales pipeline and it is honest about that. We run Mailchimp alongside it, which is fine, but it is a second bill.
Pros
The visual pipeline is the clearest in this category.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Katherine Nguyen
Bookkeeper, Harborline Supply
United States·Accounting·1 to 10 employees
5.0
Jan 27, 2025
Verified userUsed 1 to 2 years
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Setup takes hours and needs no administrator.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Noor Yoon
Project Manager, Falcon Ridge Landscaping
United States·Professional services·201 to 500 employees
5.0
May 27, 2025
Verified userUsed 6 to 12 months
It does one thing and does it properly
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Setup takes hours and needs no administrator.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Yasmin Acheson
Bookkeeper, Northgate Logistics
United States·Education·1 to 10 employees
5.0
May 17, 2025
Verified userUsed 2 or more years
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Katya Dupont
Sales Director, Falcon Ridge Landscaping
United States·Professional services·500+ employees
5.0
Jan 20, 2026
Verified userLinkedIn confirmedUsed 2 or more years
It does one thing and does it properly
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Uma Iqbal
Project Manager, Copper Mountain Brewing
United States·Ecommerce·1 to 10 employees
5.0
Nov 21, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Amelia Tanaka
HR Manager, Blackstone Contracting
United States·Construction·11 to 50 employees
3.0
Sep 13, 2025
LinkedIn confirmedUsed 6 to 12 months
It is a pipeline, not a platform
Reporting covers the basics well and then stops. For our sales manager that is enough. Our CFO wanted cohort analysis and we export to a spreadsheet for that.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Rachel Ashford
VP of Sales, Foundry Road Studios
United States·Manufacturing·11 to 50 employees
5.0
May 5, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our reps stopped hating the CRM
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Bianca Stavros
General Manager, Maplewood Childcare
United States·Financial services·1 to 10 employees
5.0
Mar 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped hating the CRM
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Setup takes hours and needs no administrator.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Wendy Haddad
Practice Manager, Willow & Ash Salons
United States·Real estate·201 to 500 employees
5.0
Jan 15, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Pipeline hygiene fixed itself
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Setup takes hours and needs no administrator.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Brendan Dashwood
Practice Manager, Tidewater Marine Services
United States·Marketing·1 to 10 employees
3.0
Aug 14, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Great CRM, you will buy other tools
Reporting covers the basics well and then stops. For our sales manager that is enough. Our CFO wanted cohort analysis and we export to a spreadsheet for that.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Brendan Gallardo
People Operations Lead, Lantern Creative
United States·Accounting·11 to 50 employees
4.0
Dec 11, 2024
LinkedIn confirmedUsed 6 to 12 months
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Franklin Kaminski
Office Manager, Tidewater Marine Services
Canada·Healthcare·51 to 200 employees
4.0
Jan 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Set up in an afternoon, no admin needed
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Rosalind Prescott
Project Manager, Northgate Logistics
Canada·Manufacturing·11 to 50 employees
5.0
Mar 14, 2025
LinkedIn confirmedUsed 1 to 2 years
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The visual pipeline is the clearest in this category.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Aaron Grant
Director of Finance, Maplewood Childcare
Canada·Ecommerce·11 to 50 employees
5.0
Jan 16, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It does one thing and does it properly
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Setup takes hours and needs no administrator.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Gordon Alvarado
Practice Manager, Foundry Road Studios
United States·Marketing·11 to 50 employees
5.0
Aug 13, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Setup takes hours and needs no administrator.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Mireille Whitaker
Head of Operations, Silverbirch Accounting
United States·Education·11 to 50 employees
4.0
Jul 22, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Setup takes hours and needs no administrator.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Grace Valentine
Sales Director, Falcon Ridge Landscaping
Canada·Legal·1 to 10 employees
5.0
Feb 14, 2025
Verified userUsed 2 or more years
Our reps stopped hating the CRM
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Talia Doyle
Owner, Copper Mountain Brewing
Canada·Hospitality·51 to 200 employees
5.0
Jun 3, 2026
Verified userUsed 1 to 2 years
Set up in an afternoon, no admin needed
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Canada
United States