Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
The visual pipeline is the clearest in this category.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Ronan Yates
Chief of Staff, Tidewater Marine Services
Canada·Professional services·1 to 10 employees
4.0
May 27, 2025
Verified userUsed 2 or more years
Pipeline hygiene fixed itself
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Theo Raghavan
Accountant, Prairie Rose Bakery
United States·Education·1 to 10 employees
5.0
Jan 27, 2025
Verified userUsed 1 to 2 years
It does one thing and does it properly
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Setup takes hours and needs no administrator.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Rachel Kearney
General Manager, Ironwood Fabrication
United States·Construction·1 to 10 employees
5.0
Jul 28, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Hassan Dashwood
Office Manager, Harborline Supply
United States·Education·51 to 200 employees
5.0
Sep 24, 2025
LinkedIn confirmedUsed 2 or more years
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The visual pipeline is the clearest in this category.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Kirsten Hammond
Office Manager, Northgate Logistics
Canada·Manufacturing·1 to 10 employees
2.0
Aug 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Hit the ceiling faster than expected
Our sales process grew territories and approval rules and Pipedrive simply cannot express them. We are migrating after two good years, which is a compliment and a warning at once. If your motion is complex, look higher up the market now rather than later.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Bethany Whitfield
Owner, Blackstone Contracting
Canada·Financial services·11 to 50 employees
5.0
Apr 21, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Our reps stopped hating the CRM
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Hugo Kirkwood
Director of Finance, Granite Peak Roofing
United States·Manufacturing·51 to 200 employees
5.0
Sep 26, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Set up in an afternoon, no admin needed
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The visual pipeline is the clearest in this category.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Hannah Vargas
Head of Operations, Tidewater Marine Services
Canada·Accounting·51 to 200 employees
4.0
Feb 7, 2026
Verified userUsed less than 6 months
Pipeline hygiene fixed itself
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Setup takes hours and needs no administrator.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Farida Valentine
Managing Partner, Beacon Legal Partners
United States·Healthcare·201 to 500 employees
5.0
Aug 7, 2024
Verified userUsed 1 to 2 years
Set up in an afternoon, no admin needed
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Liam Villareal
Office Manager, Bluewater Consulting
Canada·Healthcare·11 to 50 employees
3.0
Apr 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
It is a pipeline, not a platform
Reporting covers the basics well and then stops. For our sales manager that is enough. Our CFO wanted cohort analysis and we export to a spreadsheet for that.
Pros
The visual pipeline is the clearest in this category.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Denise Bell
HR Manager, Maplewood Childcare
United States·Legal·11 to 50 employees
4.0
Apr 13, 2026
Used 1 to 2 years
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Jerome Goldberg
Owner, Coastline Outfitters
United States·Professional services·500+ employees
5.0
Feb 20, 2025
Used 6 to 12 months
Our reps stopped hating the CRM
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
The visual pipeline is the clearest in this category.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Xander Vasquez
Director of Finance, Ironwood Fabrication
United States·Professional services·1 to 10 employees
5.0
May 4, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Set up in an afternoon, no admin needed
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Portia Boateng
VP of Sales, Kestrel Analytics
Canada·Marketing·1 to 10 employees
5.0
Jun 29, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Elliot Xu
General Manager, Falcon Ridge Landscaping
United States·Construction·11 to 50 employees
5.0
Jun 6, 2025
Verified userUsed 2 or more years
It does one thing and does it properly
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Isaac Adeyemi
General Manager, Redbrick Property Group
United States·Manufacturing·51 to 200 employees
1.0
Mar 31, 2025
LinkedIn confirmedUsed 2 or more years
Hit the ceiling faster than expected
Our sales process grew territories and approval rules and Pipedrive simply cannot express them. We are migrating after two good years, which is a compliment and a warning at once. If your motion is complex, look higher up the market now rather than later.
Pros
The visual pipeline is the clearest in this category.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Adele Ogilvie
HR Manager, Cedar & Vine Interiors
United States·Legal·1 to 10 employees
5.0
Mar 3, 2025
Verified userUsed 2 or more years
Pipeline hygiene fixed itself
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ravi Yates
Operations Manager, Tidewater Marine Services
United States·Marketing·51 to 200 employees
5.0
Jan 29, 2025
Verified userUsed 1 to 2 years
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Setup takes hours and needs no administrator.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Kyle Velazquez
Accountant, Blackstone Contracting
United States·Accounting·1 to 10 employees
5.0
Sep 6, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
The visual pipeline is the clearest in this category.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
United States
Canada