I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Hugo Adeyemi
VP of Sales, Coastline Outfitters
United States·Retail·1 to 10 employees
5.0
Feb 25, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
It does one thing and does it properly
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Xander Ivanov
Accountant, Sandbar Hospitality
Canada·Legal·51 to 200 employees
4.0
Feb 28, 2025
LinkedIn confirmedUsed 2 or more years
Set up in an afternoon, no admin needed
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Wyatt Tillman
Managing Partner, Fairview Veterinary
United States·Real estate·11 to 50 employees
4.0
Apr 9, 2026
Verified userUsed 1 to 2 years
Set up in an afternoon, no admin needed
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Felicia Zimmerman
Bookkeeper, Maplewood Childcare
United States·Manufacturing·1 to 10 employees
5.0
Aug 9, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Pipeline hygiene fixed itself
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Katherine Nakamura
Operations Manager, Willow & Ash Salons
United States·Healthcare·11 to 50 employees
5.0
May 2, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Set up in an afternoon, no admin needed
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Sasha Vaughn
Sales Director, Clearview Windows
United States·Ecommerce·1 to 10 employees
4.0
Oct 23, 2025
LinkedIn confirmedUsed less than 6 months
Our reps stopped hating the CRM
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Xander Tremblay
People Operations Lead, Sandbar Hospitality
United States·Accounting·1 to 10 employees
4.0
Sep 14, 2025
Verified userUsed less than 6 months
Set up in an afternoon, no admin needed
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Greta Ogilvie
People Operations Lead, Vertex Machine Works
United States·Financial services·1 to 10 employees
5.0
Jan 20, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Set up in an afternoon, no admin needed
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
The visual pipeline is the clearest in this category.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Cody Harrington
Bookkeeper, Tidewater Marine Services
United States·Construction·11 to 50 employees
4.0
Jun 5, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Set up in an afternoon, no admin needed
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Gabriel Rowan
Sales Director, Trailhead Bicycles
United States·Software·11 to 50 employees
5.0
Sep 4, 2025
Used 2 or more years
It does one thing and does it properly
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Jorge Chaudhary
VP of Sales, Redbrick Property Group
United States·Ecommerce·1 to 10 employees
3.0
Aug 2, 2025
Verified userUsed 1 to 2 years
It is a pipeline, not a platform
If you want marketing automation, buy something else or add a tool. Pipedrive is a sales pipeline and it is honest about that. We run Mailchimp alongside it, which is fine, but it is a second bill.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Denise Montoya
Head of Operations, Northern Star Staffing
United States·Accounting·11 to 50 employees
3.0
Dec 16, 2024
Used 1 to 2 years
It is a pipeline, not a platform
If you want marketing automation, buy something else or add a tool. Pipedrive is a sales pipeline and it is honest about that. We run Mailchimp alongside it, which is fine, but it is a second bill.
Pros
Setup takes hours and needs no administrator.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Talia Jimenez
Controller, Harborline Supply
United States·Legal·1 to 10 employees
4.0
Aug 24, 2024
LinkedIn confirmedUsed 1 to 2 years
Pipeline hygiene fixed itself
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
United States
Canada