United States·Professional services·51 to 200 employees
1.0
Jan 21, 2025
Used 1 to 2 years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Percy Kearney
VP of Sales, Granite Peak Roofing
United States·Transport and logistics·1 to 10 employees
5.0
Oct 2, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Erin Fairbanks
Owner, Silverbirch Accounting
United States·Professional services·11 to 50 employees
5.0
Sep 21, 2024
Verified userLinkedIn confirmedUsed less than 6 months
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Jonathan Lambert
People Operations Lead, Cedar & Vine Interiors
United States·Education·1 to 10 employees
4.0
Sep 10, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Neil Lockhart
General Manager, Falcon Ridge Landscaping
United States·Professional services·11 to 50 employees
3.0
Jan 14, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Laura Kaur
People Operations Lead, Tidewater Marine Services
United States·Financial services·11 to 50 employees
5.0
Jan 2, 2026
LinkedIn confirmedUsed 6 to 12 months
Month end went from three days to half a day
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Trisha Winters
Practice Manager, Lantern Creative
United States·Marketing·51 to 200 employees
5.0
Aug 24, 2025
Verified userUsed 2 or more years
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Gordon Buchanan
Founder, Summit Physio
United States·Professional services·1 to 10 employees
4.0
Apr 15, 2025
Verified userUsed 1 to 2 years
Every accountant we called already knew it
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Ronan Jorgensen
Founder, Northern Star Staffing
United States·Legal·11 to 50 employees
3.0
Oct 15, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Fine, but I resent the price
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 24, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
6 found this helpful
Callum Velazquez
Founder, Beacon Legal Partners
United States·Software·1 to 10 employees
5.0
Oct 9, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Kimberly Ojeda
Head of Operations, Prairie Rose Bakery
United States·Retail·51 to 200 employees
3.0
Aug 11, 2024
Verified userUsed 2 or more years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Daniel Desai
Founder, Blackstone Contracting
United States·Ecommerce·500+ employees
2.0
Aug 5, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 7, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
6 found this helpful
Willa Kessler
Controller, Harborline Supply
United States·Retail·1 to 10 employees
5.0
Jul 18, 2024
Verified userUsed 1 to 2 years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Trevor Larkin
Head of Operations, Ironwood Fabrication
Canada·Software·51 to 200 employees
3.0
Jun 11, 2026
Verified userUsed 6 to 12 months
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Marisol Serrano
Accountant, Clearview Windows
United States·Construction·11 to 50 employees
5.0
Jun 5, 2026
Verified userUsed 1 to 2 years
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Emilio Grant
Director of Finance, Coastline Outfitters
United States·Retail·51 to 200 employees
1.0
Apr 11, 2026
Used 6 to 12 months
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Jorge Whitfield
Practice Manager, Harborline Supply
United States·Transport and logistics·1 to 10 employees
2.0
Mar 7, 2026
LinkedIn confirmedUsed 6 to 12 months
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 11, 2026
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
5 found this helpful
Rashid Cisneros
Founder, Summit Physio
United States·Ecommerce·11 to 50 employees
5.0
Mar 1, 2026
Verified userUsed 1 to 2 years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Amelia Sandoval
Chief of Staff, Hillcrest Family Clinic
United States·Professional services·1 to 10 employees
5.0
Feb 26, 2026
Verified userUsed 2 or more years
Every accountant we called already knew it
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Rosa Ashford
Head of Operations, Hillcrest Family Clinic
United States·Transport and logistics·1 to 10 employees
1.0
Jan 30, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
United States
Canada