United States·Transport and logistics·11 to 50 employees
1.0
Aug 19, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Wendy Jain
Finance Manager, Clearview Windows
United States·Accounting·51 to 200 employees
5.0
Jul 1, 2025
Verified userUsed 1 to 2 years
Month end went from three days to half a day
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Lucas Hollis
Bookkeeper, Aurora Print House
United States·Construction·1 to 10 employees
4.0
Jun 30, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Gabriel Lockhart
Studio Director, Maplewood Childcare
Other·Construction·1 to 10 employees
5.0
Mar 21, 2025
Verified userUsed 2 or more years
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Percy Donnelly
Founder, Clearview Windows
Canada·Legal·500+ employees
5.0
Sep 14, 2024
Used 2 or more years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Felicia Ivanov
VP of Sales, Maplewood Childcare
Canada·Accounting·11 to 50 employees
4.0
Aug 28, 2024
Verified userUsed less than 6 months
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Brendan Lindqvist
Managing Partner, Willow & Ash Salons
United States·Professional services·51 to 200 employees
3.0
Feb 12, 2026
LinkedIn confirmedUsed 1 to 2 years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 21, 2026
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
4 found this helpful
Gordon Yates
Owner, Beacon Legal Partners
United States·Nonprofit·1 to 10 employees
4.0
Nov 27, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Everett Ugwu
Owner, Aurora Print House
Canada·Ecommerce·1 to 10 employees
4.0
Nov 4, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Terrence Hendricks
Finance Manager, Ironwood Fabrication
United States·Legal·1 to 10 employees
4.0
Aug 19, 2025
Verified userUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Tobias Radcliffe
Chief of Staff, Fairview Veterinary
Other·Financial services·1 to 10 employees
4.0
May 9, 2025
Verified userUsed 1 to 2 years
The bank feed alone justifies the cost
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ibrahim Quigley
Founder, Beacon Legal Partners
United States·Healthcare·1 to 10 employees
5.0
May 5, 2025
Verified userUsed 1 to 2 years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Samuel Nakamura
Chief of Staff, Copper Mountain Brewing
Canada·Professional services·51 to 200 employees
5.0
Apr 2, 2025
Verified userUsed 6 to 12 months
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Halima Ainsworth
Managing Partner, Beacon Legal Partners
Canada·Accounting·1 to 10 employees
4.0
Feb 25, 2025
Used 1 to 2 years
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Grace Grant
Operations Manager, Beacon Legal Partners
United States·Real estate·11 to 50 employees
2.0
Nov 17, 2024
Used 1 to 2 years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 29, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
4 found this helpful
Andre Tremblay
HR Manager, Hillcrest Family Clinic
Canada·Hospitality·1 to 10 employees
1.0
Aug 23, 2024
Verified userUsed 2 or more years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Trevor Emerson
Accountant, Hillcrest Family Clinic
United States·Real estate·11 to 50 employees
2.0
Aug 21, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Cormac Kowalski
VP of Sales, Meridian Dental Group
United States·Accounting·11 to 50 employees
5.0
Jul 21, 2024
Verified userUsed 1 to 2 years
The bank feed alone justifies the cost
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ibrahim Pyne
Office Manager, Willow & Ash Salons
United States·Financial services·1 to 10 employees
3.0
Jul 5, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Rosa Gallardo
Accountant, Trailhead Bicycles
Other·Healthcare·1 to 10 employees
4.0
May 5, 2026
LinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
United States
Canada