Verified userLinkedIn confirmedUsed 2 or more years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Simone Eriksson
Finance Manager, Fairview Veterinary
United States·Transport and logistics·1 to 10 employees
5.0
Feb 7, 2025
Verified userUsed less than 6 months
Every accountant we called already knew it
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Amara Underwood
VP of Sales, Willow & Ash Salons
United States·Manufacturing·500+ employees
4.0
Nov 26, 2024
Verified userUsed 1 to 2 years
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Olivia Ishikawa
Accountant, Prairie Rose Bakery
United States·Software·51 to 200 employees
4.0
Nov 26, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Mireille Nakamura
Practice Manager, Prairie Rose Bakery
United States·Professional services·201 to 500 employees
4.0
Jul 11, 2024
Verified userUsed 2 or more years
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Percy Tran
Sales Director, Tidewater Marine Services
United States·Nonprofit·11 to 50 employees
5.0
Feb 3, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Nathaniel Jefferson
Studio Director, Meridian Dental Group
Canada·Manufacturing·500+ employees
5.0
Jan 22, 2026
Verified userUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Zachary Whelan
Studio Director, Maplewood Childcare
United States·Retail·11 to 50 employees
4.0
Oct 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Adele Donnelly
Office Manager, Bluewater Consulting
Canada·Accounting·11 to 50 employees
5.0
May 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Elena Lockhart
Founder, Harborline Supply
United States·Ecommerce·11 to 50 employees
2.0
Apr 29, 2025
Verified userUsed 1 to 2 years
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 1, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
8 found this helpful
Nolan Espinoza
Practice Manager, Maplewood Childcare
United States·Financial services·500+ employees
4.0
Apr 27, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Fiona Yamamoto
VP of Sales, Northern Star Staffing
Canada·Transport and logistics·51 to 200 employees
4.0
Mar 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Every accountant we called already knew it
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Vera Thibault
Chief of Staff, Redbrick Property Group
United States·Real estate·1 to 10 employees
2.0
Feb 18, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 28, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
8 found this helpful
Bianca Barlow
People Operations Lead, Hillcrest Family Clinic
United States·Construction·11 to 50 employees
5.0
Nov 13, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Month end went from three days to half a day
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Amara Zielinski
People Operations Lead, Falcon Ridge Landscaping
United States·Accounting·11 to 50 employees
4.0
Dec 30, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Theo Nakamura
Accountant, Maplewood Childcare
United States·Ecommerce·1 to 10 employees
5.0
Oct 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Leonard Harrington
Owner, Willow & Ash Salons
Canada·Accounting·1 to 10 employees
2.0
Aug 8, 2025
Verified userUsed 6 to 12 months
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Joelle Vargas
Sales Director, Sandbar Hospitality
United States·Education·1 to 10 employees
4.0
May 31, 2025
Verified userUsed 6 to 12 months
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Sanjay Ojeda
HR Manager, Maplewood Childcare
United States·Accounting·11 to 50 employees
4.0
Mar 24, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Elliot Gallardo
Bookkeeper, Granite Peak Roofing
United States·Manufacturing·51 to 200 employees
4.0
Feb 24, 2025
Verified userUsed 1 to 2 years
The bank feed alone justifies the cost
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
United States
Canada