It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Noor Mahoney
Studio Director, Kestrel Analytics
Canada·Nonprofit·1 to 10 employees
5.0
Apr 11, 2026
Used 1 to 2 years
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Elena Kearney
Managing Partner, Bluewater Consulting
Canada·Manufacturing·1 to 10 employees
4.0
Dec 19, 2025
LinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ibrahim Ortiz
Founder, Copper Mountain Brewing
United States·Hospitality·11 to 50 employees
4.0
Sep 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Vanessa Nasser
Project Manager, Maplewood Childcare
United States·Software·11 to 50 employees
3.0
Aug 24, 2025
Verified userUsed 1 to 2 years
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Danielle Hammond
People Operations Lead, Silverbirch Accounting
United States·Nonprofit·1 to 10 employees
3.0
Jul 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 24, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
3 found this helpful
Cody Escobar
Accountant, Coastline Outfitters
United States·Education·51 to 200 employees
5.0
May 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Uma Finnegan
Chief of Staff, Tidewater Marine Services
Canada·Accounting·11 to 50 employees
5.0
Sep 28, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Felicia Flanagan
Bookkeeper, Willow & Ash Salons
United States·Legal·1 to 10 employees
4.0
Sep 11, 2024
Verified userUsed less than 6 months
It does the job and my bookkeeper is happy
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Rosalind Okafor
VP of Sales, Willow & Ash Salons
Canada·Manufacturing·11 to 50 employees
5.0
Jun 21, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Fiona Menon
Bookkeeper, Blackstone Contracting
Canada·Construction·201 to 500 employees
2.0
Jun 12, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Rebecca Lockhart
Head of Operations, Blackstone Contracting
United States·Accounting·11 to 50 employees
5.0
Mar 13, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Tobias Crane
Sales Director, Kestrel Analytics
United States·Marketing·51 to 200 employees
3.0
Feb 25, 2026
Used 1 to 2 years
Fine, but I resent the price
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Devon Ashford
Chief of Staff, Fairview Veterinary
Canada·Manufacturing·11 to 50 employees
4.0
Dec 25, 2025
LinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Cody Broadbent
HR Manager, Kestrel Analytics
United States·Marketing·1 to 10 employees
3.0
Dec 23, 2025
LinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Olivia Villareal
HR Manager, Northgate Logistics
Canada·Hospitality·51 to 200 employees
5.0
Dec 14, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Adrian Castillo
Managing Partner, Foundry Road Studios
United States·Hospitality·11 to 50 employees
5.0
Nov 2, 2025
Verified userUsed 1 to 2 years
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Jonathan Valentine
Bookkeeper, Vertex Machine Works
Canada·Education·500+ employees
2.0
Aug 15, 2025
Verified userUsed 2 or more years
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Ulises Mensah
Studio Director, Hillcrest Family Clinic
United States·Ecommerce·11 to 50 employees
4.0
May 14, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Quinn Hendricks
Accountant, Northern Star Staffing
United States·Construction·1 to 10 employees
5.0
May 14, 2025
Used 6 to 12 months
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
United States
Canada