Verified userLinkedIn confirmedUsed 6 to 12 months
Month end went from three days to half a day
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Malcolm Iqbal
Operations Manager, Bluewater Consulting
United States·Financial services·11 to 50 employees
3.0
Jul 12, 2025
Verified userUsed 1 to 2 years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Ingrid Villareal
General Manager, Trailhead Bicycles
Canada·Professional services·1 to 10 employees
5.0
May 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Selena Salazar
General Manager, Silverbirch Accounting
United States·Software·201 to 500 employees
1.0
Oct 17, 2024
Verified userUsed 2 or more years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Mabel Kaminski
Managing Partner, Ironwood Fabrication
United States·Professional services·11 to 50 employees
2.0
Oct 12, 2024
Verified userUsed 6 to 12 months
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Julius Okafor
Founder, Willow & Ash Salons
United States·Transport and logistics·1 to 10 employees
5.0
Aug 20, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Gabriel Kaminski
Finance Manager, Redbrick Property Group
United States·Ecommerce·1 to 10 employees
5.0
Jul 12, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Giselle Crane
Managing Partner, Clearview Windows
United States·Nonprofit·1 to 10 employees
5.0
Jan 30, 2026
Verified userUsed less than 6 months
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Carmen Ugwu
VP of Sales, Ironwood Fabrication
United States·Hospitality·51 to 200 employees
5.0
Sep 18, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Rohan Whelan
Controller, Kestrel Analytics
United States·Marketing·11 to 50 employees
3.0
Feb 2, 2025
LinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Nadia Aoki
Director of Finance, Harborline Supply
Canada·Real estate·1 to 10 employees
4.0
Dec 1, 2024
Verified userUsed less than 6 months
It does the job and my bookkeeper is happy
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Celeste Bergstrom
Office Manager, Willow & Ash Salons
United States·Construction·11 to 50 employees
5.0
Nov 12, 2024
LinkedIn confirmedUsed less than 6 months
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Callum Hutchins
Bookkeeper, Sandbar Hospitality
United States·Healthcare·51 to 200 employees
5.0
Aug 8, 2024
LinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Wyatt Rowan
People Operations Lead, Silverbirch Accounting
United States·Construction·11 to 50 employees
2.0
Aug 5, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Christopher Rowan
Managing Partner, Bluewater Consulting
United States·Healthcare·11 to 50 employees
5.0
Apr 8, 2026
Verified userUsed 1 to 2 years
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Bianca Ferreira
Bookkeeper, Prairie Rose Bakery
United States·Education·1 to 10 employees
4.0
Jan 16, 2025
Verified userUsed 2 or more years
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Alistair Flanagan
Operations Manager, Copper Mountain Brewing
United States·Financial services·51 to 200 employees
4.0
Apr 25, 2026
LinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Adele Paredes
Director of Finance, Redbrick Property Group
United States·Legal·11 to 50 employees
4.0
Apr 20, 2026
Used 1 to 2 years
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Dominic Laroche
Accountant, Prairie Rose Bakery
United States·Accounting·1 to 10 employees
4.0
Mar 3, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Nina Ghosh
Accountant, Kestrel Analytics
United States·Professional services·11 to 50 employees
5.0
Sep 23, 2024
LinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
United States
Canada