Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Lionel Lundgren
Bookkeeper, Meridian Dental Group
Canada·Retail·1 to 10 employees
1.0
May 23, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Ximena Waterhouse
General Manager, Redbrick Property Group
United States·Marketing·1 to 10 employees
3.0
Oct 9, 2025
LinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 17, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
22 found this helpful
Dominic Gallagher
Controller, Trailhead Bicycles
United States·Hospitality·1 to 10 employees
5.0
Oct 1, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Month end went from three days to half a day
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Alistair Kowalski
HR Manager, Granite Peak Roofing
United States·Software·1 to 10 employees
4.0
Feb 15, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Rosalind Silva
Studio Director, Sandbar Hospitality
United States·Professional services·11 to 50 employees
3.0
Apr 15, 2025
LinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Grace Vaughn
Project Manager, Granite Peak Roofing
United States·Retail·1 to 10 employees
5.0
Feb 9, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Dominic Xu
Managing Partner, Silverbirch Accounting
United States·Transport and logistics·11 to 50 employees
5.0
Dec 8, 2024
Verified userUsed 1 to 2 years
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Curtis Rasmussen
Accountant, Maplewood Childcare
United States·Accounting·500+ employees
4.0
Nov 21, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Nadia Brennan
Bookkeeper, Lantern Creative
United States·Marketing·11 to 50 employees
5.0
Oct 15, 2024
Used 2 or more years
Boring in the way accounting software should be
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Sarah Kaminski
Project Manager, Ironwood Fabrication
Canada·Accounting·11 to 50 employees
2.0
Apr 6, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Bethany Acheson
Owner, Sandbar Hospitality
United States·Financial services·11 to 50 employees
4.0
Jan 15, 2025
Used less than 6 months
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Gwen Nguyen
Studio Director, Bluewater Consulting
United States·Construction·51 to 200 employees
4.0
Oct 12, 2024
Verified userUsed 2 or more years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Kimberly Fry
Office Manager, Trailhead Bicycles
Other·Ecommerce·11 to 50 employees
5.0
Feb 17, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Sanjay Schneider
Project Manager, Granite Peak Roofing
United States·Hospitality·11 to 50 employees
4.0
Jun 27, 2026
Used 1 to 2 years
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Renee Villanueva
VP of Sales, Cedar & Vine Interiors
United States·Ecommerce·51 to 200 employees
4.0
Feb 11, 2026
Verified userUsed 2 or more years
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Emilio Ghosh
Controller, Lantern Creative
United States·Legal·51 to 200 employees
4.0
Oct 25, 2025
Verified userUsed 2 or more years
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Curtis Espinoza
People Operations Lead, Prairie Rose Bakery
United States·Healthcare·11 to 50 employees
5.0
Sep 14, 2025
Verified userUsed less than 6 months
It does the job and my bookkeeper is happy
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Rachel Escobar
Director of Finance, Northgate Logistics
United States·Construction·11 to 50 employees
3.0
Mar 19, 2025
LinkedIn confirmedUsed 6 to 12 months
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Kimberly Kirkwood
Head of Operations, Northern Star Staffing
Canada·Legal·11 to 50 employees
4.0
Oct 3, 2025
Verified userUsed 2 or more years
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
United States
Canada