Verified userLinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Bethany Gallardo
Founder, Bluewater Consulting
United States·Education·51 to 200 employees
3.0
Jul 17, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Jorge Ferreira
Office Manager, Granite Peak Roofing
Canada·Transport and logistics·51 to 200 employees
1.0
Jun 29, 2026
Verified userUsed 1 to 2 years
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 2, 2026
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
13 found this helpful
Vikram Beaumont
Head of Operations, Harborline Supply
Canada·Retail·11 to 50 employees
5.0
May 13, 2026
Verified userUsed 1 to 2 years
Boring in the way accounting software should be
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Everett Forsythe
HR Manager, Granite Peak Roofing
United States·Nonprofit·51 to 200 employees
2.0
Jan 22, 2026
Verified userUsed 1 to 2 years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Nolan Kirkwood
Practice Manager, Prairie Rose Bakery
United States·Retail·1 to 10 employees
3.0
Nov 4, 2025
Used 1 to 2 years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Wyatt Zamora
Accountant, Cedar & Vine Interiors
United States·Retail·11 to 50 employees
3.0
Nov 1, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Fiona Larkin
Bookkeeper, Blackstone Contracting
United States·Transport and logistics·1 to 10 employees
5.0
Aug 27, 2025
LinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Talia Norton
General Manager, Prairie Rose Bakery
United States·Transport and logistics·11 to 50 employees
4.0
Jul 27, 2025
Used 2 or more years
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Kendra Ugwu
Controller, Sandbar Hospitality
United States·Manufacturing·201 to 500 employees
4.0
Apr 14, 2025
Verified userUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Marisol Goldberg
Controller, Aurora Print House
United States·Real estate·11 to 50 employees
2.0
Nov 1, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 12, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
13 found this helpful
Gregory Fontaine
HR Manager, Fairview Veterinary
United States·Healthcare·1 to 10 employees
4.0
Jun 12, 2026
Used 6 to 12 months
Month end went from three days to half a day
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Felicia Zielinski
VP of Sales, Granite Peak Roofing
Canada·Legal·1 to 10 employees
5.0
Feb 9, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Wyatt Marchetti
Practice Manager, Harborline Supply
United States·Accounting·1 to 10 employees
5.0
Jan 24, 2026
Verified userUsed 2 or more years
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Katya Reyes
People Operations Lead, Willow & Ash Salons
United States·Education·1 to 10 employees
5.0
Jan 18, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Fiona Tillman
Studio Director, Sandbar Hospitality
United States·Hospitality·11 to 50 employees
3.0
Jul 17, 2025
LinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 25, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
12 found this helpful
Sarah Rasmussen
Sales Director, Beacon Legal Partners
United States·Manufacturing·1 to 10 employees
5.0
Mar 27, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Vincent Eriksson
Controller, Willow & Ash Salons
Canada·Education·1 to 10 employees
3.0
Feb 22, 2025
LinkedIn confirmedUsed less than 6 months
Fine, but I resent the price
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Gordon Nakamura
Sales Director, Sandbar Hospitality
United States·Real estate·500+ employees
5.0
Jan 5, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Leonard Nguyen
Operations Manager, Redbrick Property Group
United States·Hospitality·1 to 10 employees
4.0
Dec 7, 2024
Verified userUsed 2 or more years
It does the job and my bookkeeper is happy
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Canada
United States