We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Beatriz Velazquez
Controller, Summit Physio
Canada·Financial services·11 to 50 employees
5.0
Sep 15, 2024
Verified userUsed 2 or more years
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Bianca Paredes
Bookkeeper, Blackstone Contracting
Canada·Hospitality·11 to 50 employees
3.0
Jun 17, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Fine, but I resent the price
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Gregory Desai
Head of Operations, Falcon Ridge Landscaping
United States·Transport and logistics·51 to 200 employees
3.0
Jan 6, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 11, 2026
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
11 found this helpful
Adrian Jenkins
Owner, Trailhead Bicycles
United States·Manufacturing·51 to 200 employees
4.0
Oct 15, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Otis Nakashima
Accountant, Granite Peak Roofing
Other·Real estate·201 to 500 employees
5.0
May 15, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Tomas Espinoza
Office Manager, Northgate Logistics
Canada·Retail·201 to 500 employees
4.0
Feb 7, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Tomas Dupont
Director of Finance, Ironwood Fabrication
United States·Software·51 to 200 employees
4.0
Sep 28, 2024
Verified userUsed less than 6 months
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Tanya Mensah
Operations Manager, Bluewater Consulting
Canada·Nonprofit·51 to 200 employees
5.0
Jun 14, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Uma Lindqvist
Head of Operations, Willow & Ash Salons
United States·Software·1 to 10 employees
2.0
May 23, 2026
Verified userUsed less than 6 months
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Wyatt Eriksson
People Operations Lead, Blackstone Contracting
Canada·Nonprofit·1 to 10 employees
4.0
May 14, 2026
Verified userUsed 6 to 12 months
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Yara Gallardo
Founder, Blackstone Contracting
United States·Retail·11 to 50 employees
4.0
May 9, 2026
LinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Kirsten Mensah
Office Manager, Maplewood Childcare
Canada·Software·1 to 10 employees
2.0
Mar 23, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Elliot Desai
VP of Sales, Fairview Veterinary
United States·Nonprofit·1 to 10 employees
5.0
Oct 15, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Adele Fontaine
Chief of Staff, Meridian Dental Group
United States·Retail·1 to 10 employees
3.0
Sep 29, 2025
LinkedIn confirmedUsed 6 to 12 months
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 2, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
10 found this helpful
Vanessa Leclerc
Managing Partner, Granite Peak Roofing
United States·Accounting·1 to 10 employees
5.0
May 3, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Month end went from three days to half a day
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Nadia Bergstrom
Head of Operations, Tidewater Marine Services
United States·Legal·11 to 50 employees
5.0
Apr 19, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The bank feed alone justifies the cost
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Danielle Montoya
Office Manager, Hillcrest Family Clinic
United States·Transport and logistics·51 to 200 employees
5.0
Dec 5, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Portia Fairbanks
Managing Partner, Kestrel Analytics
Canada·Nonprofit·51 to 200 employees
5.0
Aug 8, 2024
LinkedIn confirmedUsed 2 or more years
Every accountant we called already knew it
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Sasha Ponce
Controller, Ironwood Fabrication
Canada·Hospitality·11 to 50 employees
4.0
Apr 11, 2026
Verified userUsed less than 6 months
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
United States
Canada