Our superintendents cannot use it on site in any meaningful way, so daily logs and time still come in on paper and get keyed by the office. That is a whole job that should not exist in 2026 and it is the single biggest gap.
Pros
AIA G702 and G703 progress billing built in
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 4, 2025
We appreciate you sharing this and we are sorry about the inconsistent support experience. If you provide your case numbers we will review them.
6 found this helpful
Ulises Desai
Owner, Aurora Print House
Canada·Real estate·11 to 50 employees
1.0
Apr 27, 2025
LinkedIn confirmedUsed 6 to 12 months
The field experience does not exist
Support quality varies enormously depending on who you get and whether you go through Sage or the partner. One call solved a payroll issue in ten minutes. The next took nine days for something simpler. That inconsistency is hard to plan around.
Pros
Cost to complete that is calculated, not guessed
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Adele Hutchins
Bookkeeper, Redbrick Property Group
United States·Professional services·51 to 200 employees
3.0
Feb 23, 2025
Verified userUsed 2 or more years
Built for the office, not the field
It is a Windows application and it looks like one from a decade ago. Our younger PMs comment on it. Then they use it, because it answers questions nothing else answers.
Pros
Certified payroll for prevailing wage work
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 7, 2025
We appreciate you sharing this and we are sorry about the inconsistent support experience. If you provide your case numbers we will review them.
6 found this helpful
Noor Ferrari
Practice Manager, Willow & Ash Salons
United States·Real estate·1 to 10 employees
4.0
Jan 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Certified payroll stopped being a nightmare
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Retainage tracked on both receivables and payables
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Daniel Brennan
HR Manager, Redbrick Property Group
United States·Retail·51 to 200 employees
5.0
Nov 6, 2024
Verified userUsed 2 or more years
Certified payroll stopped being a nightmare
QuickBooks told us we were profitable at the end of the year. This tells us whether this job is profitable this week. That is the entire difference and it is worth every hour of the migration.
Pros
Certified payroll for prevailing wage work
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Kyle Buchanan
Project Manager, Cedar & Vine Interiors
Canada·Marketing·1 to 10 employees
4.0
Jun 24, 2026
Verified userLinkedIn confirmedUsed 2 or more years
AIA billing without a spreadsheet
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
AIA G702 and G703 progress billing built in
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Preston Castellanos
Director of Finance, Copper Mountain Brewing
United States·Financial services·51 to 200 employees
3.0
Jul 30, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Windows software in a mobile industry
It is a Windows application and it looks like one from a decade ago. Our younger PMs comment on it. Then they use it, because it answers questions nothing else answers.
Pros
AIA G702 and G703 progress billing built in
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 8, 2025
Thank you for the feedback. We know field access matters to contractors and we would welcome the chance to show you the mobile options available. Please reach out to your Sage partner.
5 found this helpful
Vincent Ashford
Founder, Bluewater Consulting
Canada·Legal·1 to 10 employees
3.0
May 23, 2025
Verified userUsed 2 or more years
Windows software in a mobile industry
The estimating module is powerful and it needs weeks of setup with your own assemblies and costs before it earns its place. We nearly abandoned it in month two. A year in it is the thing we would not give up.
Pros
Certified payroll for prevailing wage work
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Amelia Silva
People Operations Lead, Ironwood Fabrication
Canada·Professional services·500+ employees
1.0
Mar 2, 2025
Verified userUsed 1 to 2 years
Steeper than we were told
Support quality varies enormously depending on who you get and whether you go through Sage or the partner. One call solved a payroll issue in ten minutes. The next took nine days for something simpler. That inconsistency is hard to plan around.
Pros
Committed cost visibility before invoices arrive
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Patrick Iqbal
Director of Finance, Beacon Legal Partners
Canada·Financial services·1 to 10 employees
4.0
Feb 10, 2025
Verified userLinkedIn confirmedUsed 2 or more years
QuickBooks could not answer the only question that mattered
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Real time job costing that answers the only question
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Portia Finnegan
Sales Director, Fairview Veterinary
United States·Hospitality·11 to 50 employees
4.0
Aug 9, 2024
Verified userUsed less than 6 months
QuickBooks could not answer the only question that mattered
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Retainage tracked on both receivables and payables
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Bethany Oyelaran
Sales Director, Trailhead Bicycles
United States·Financial services·51 to 200 employees
5.0
Oct 4, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
AIA billing without a spreadsheet
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Retainage tracked on both receivables and payables
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Erin Hendricks
Studio Director, Hillcrest Family Clinic
United States·Ecommerce·1 to 10 employees
1.0
Jul 17, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Steeper than we were told
The learning curve is steeper than the sales process suggested. Our bookkeeper of fifteen years struggled for two months and seriously considered leaving. It came right, and it was a genuinely difficult quarter.
Pros
Cost to complete that is calculated, not guessed
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Mabel Laroche
VP of Sales, Northgate Logistics
Canada·Ecommerce·11 to 50 employees
3.0
Jun 24, 2025
LinkedIn confirmedUsed 1 to 2 years
Windows software in a mobile industry
The estimating module is powerful and it needs weeks of setup with your own assemblies and costs before it earns its place. We nearly abandoned it in month two. A year in it is the thing we would not give up.
Pros
Cost to complete that is calculated, not guessed
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Sofia Hendricks
Head of Operations, Redbrick Property Group
United States·Retail·1 to 10 employees
4.0
May 1, 2025
LinkedIn confirmedUsed 1 to 2 years
Retainage tracked on both sides at last
Retainage tracked on receivables and payables both. Our old system handled one side and we chased the other in a spreadsheet that was always wrong.
Pros
AIA G702 and G703 progress billing built in
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Tanya Fairbanks
VP of Sales, Summit Physio
United States·Financial services·1 to 10 employees
4.0
Jan 4, 2025
Verified userUsed 1 to 2 years
AIA billing without a spreadsheet
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Real time job costing that answers the only question
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Esther Lindqvist
Director of Finance, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
3.0
Aug 20, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Great once you are through implementation
Everything happens in the office. Crews on site interact with it through somebody at a desk, because the mobile story is thin. It works. It is also clearly designed around a 1990s org chart.
Pros
Certified payroll for prevailing wage work
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 27, 2024
Thank you for the feedback. We know field access matters to contractors and we would welcome the chance to show you the mobile options available. Please reach out to your Sage partner.
4 found this helpful
Tessa Reyes
Operations Manager, Redbrick Property Group
Canada·Legal·1 to 10 employees
4.0
Jun 14, 2026
Used less than 6 months
Certified payroll stopped being a nightmare
Cost to complete is real here, not a guess. My PMs see margin erosion in week three and can actually do something about it.
Pros
Committed cost visibility before invoices arrive
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Patrick Acheson
Practice Manager, Falcon Ridge Landscaping
United States·Accounting·11 to 50 employees
5.0
May 29, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
AIA billing without a spreadsheet
Committed costs from purchase orders and subcontracts show up before the invoice arrives, so I see the overrun coming instead of discovering it at closeout. We have changed how we bid because of what it showed us.
Pros
Certified payroll for prevailing wage work
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Victor Vance
Head of Operations, Sandbar Hospitality
Canada·Marketing·11 to 50 employees
1.0
May 8, 2026
Verified userUsed 6 to 12 months
The field experience does not exist
Support quality varies enormously depending on who you get and whether you go through Sage or the partner. One call solved a payroll issue in ten minutes. The next took nine days for something simpler. That inconsistency is hard to plan around.
Pros
Cost to complete that is calculated, not guessed
Cons
Implementation is a real project with real internal work
United States
Canada