Verified userLinkedIn confirmedUsed 6 to 12 months
Landed cost finally reflects reality
Landed cost including freight and duty lands on the item properly, so our margins are actually our margins. We were guessing before and we were guessing wrong.
Pros
Landed cost tracking that reflects reality
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Kirsten Yates
Bookkeeper, Clearview Windows
Canada·Ecommerce·11 to 50 employees
1.0
Oct 31, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Support escalation took three weeks
Our first reseller configured it wrong, left mid project, and we paid a second firm to redo most of it. Eighteen months and roughly triple the budget. The software was never the problem. The channel was, and nobody warns you how much of your outcome rides on it.
Pros
Genuine manufacturing depth at a mid market price
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Marisol Guerrero
Finance Manager, Beacon Legal Partners
United States·Legal·11 to 50 employees
4.0
Oct 29, 2024
Verified userLinkedIn confirmedUsed 2 or more years
A lot of ERP for a small manufacturer
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Modular licensing, buy only what you use
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Julia Whitfield
Head of Operations, Foundry Road Studios
Canada·Accounting·51 to 200 employees
4.0
Oct 23, 2024
Verified userUsed 1 to 2 years
Modular licensing meant we bought what we use
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Landed cost tracking that reflects reality
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Amara Goodwin
Practice Manager, Sandbar Hospitality
Canada·Real estate·51 to 200 employees
2.0
Sep 22, 2025
Verified userUsed 1 to 2 years
Our implementation partner sank the project
Our first reseller configured it wrong, left mid project, and we paid a second firm to redo most of it. Eighteen months and roughly triple the budget. The software was never the problem. The channel was, and nobody warns you how much of your outcome rides on it.
Pros
Lot and serial traceability that survives a recall
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Margot Tran
Office Manager, Clearview Windows
Canada·Ecommerce·11 to 50 employees
4.0
Aug 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Lot traceability answered a recall in an hour
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Lot and serial traceability that survives a recall
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Rosalind Escobar
Studio Director, Trailhead Bicycles
United States·Financial services·1 to 10 employees
4.0
Aug 18, 2025
Used less than 6 months
Our partner made it excellent
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Genuine manufacturing depth at a mid market price
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Michelle Eriksson
Founder, Tidewater Marine Services
United States·Real estate·11 to 50 employees
3.0
Aug 2, 2025
Verified userUsed 2 or more years
The cloud version is a hosted desktop
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Extremely stable after decades in the market
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Dana Okonkwo
Head of Operations, Sandbar Hospitality
Other·Manufacturing·1 to 10 employees
4.0
May 13, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Modular licensing meant we bought what we use
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Landed cost tracking that reflects reality
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Isaac Ojeda
Office Manager, Northgate Logistics
United States·Financial services·51 to 200 employees
5.0
Mar 13, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Our partner made it excellent
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Modular licensing, buy only what you use
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Ulises Kowalski
HR Manager, Tidewater Marine Services
United States·Financial services·11 to 50 employees
4.0
Jan 6, 2025
Verified userUsed 6 to 12 months
Landed cost finally reflects reality
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Modular licensing, buy only what you use
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Noor Quintero
Director of Finance, Vertex Machine Works
Canada·Professional services·11 to 50 employees
1.0
Nov 11, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support escalation took three weeks
We had a posting issue that stopped invoicing and it took three weeks to get to someone who understood it. Three weeks. For a system that runs the business that is not acceptable.
Pros
Lot and serial traceability that survives a recall
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 19, 2024
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
2 found this helpful
Meredith Mahoney
Controller, Aurora Print House
Canada·Real estate·201 to 500 employees
5.0
Oct 29, 2024
Verified userUsed 2 or more years
Our partner made it excellent
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Lot and serial traceability that survives a recall
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Katherine Torres
People Operations Lead, Foundry Road Studios
United States·Software·11 to 50 employees
2.0
Oct 7, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Support escalation took three weeks
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Genuine manufacturing depth at a mid market price
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Ibrahim Schneider
Bookkeeper, Lantern Creative
United States·Accounting·11 to 50 employees
1.0
Sep 21, 2024
Verified userUsed 6 to 12 months
Customization means a developer and a bill
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Genuine manufacturing depth at a mid market price
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Elliot Tanaka
Office Manager, Copper Mountain Brewing
United States·Hospitality·500+ employees
3.0
Sep 7, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Good ERP, long onboarding
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Lot and serial traceability that survives a recall
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Theo Bergstrom
Head of Operations, Granite Peak Roofing
United States·Nonprofit·11 to 50 employees
4.0
Aug 22, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Modular licensing meant we bought what we use
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Landed cost tracking that reflects reality
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Odette Ortiz
Chief of Staff, Kestrel Analytics
United States·Marketing·11 to 50 employees
4.0
Aug 5, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Lot traceability answered a recall in an hour
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Lot and serial traceability that survives a recall
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Rosa Whitfield
Managing Partner, Granite Peak Roofing
United States·Real estate·201 to 500 employees
4.0
Jul 31, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Our partner made it excellent
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Strong US sales tax handling with Avalara
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Douglas Contreras
Founder, Harborline Supply
United States·Accounting·11 to 50 employees
4.0
Jun 14, 2026
LinkedIn confirmedUsed less than 6 months
A lot of ERP for a small manufacturer
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
United States
Canada