New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Strong US sales tax handling with Avalara
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Fiona Kirkwood
Bookkeeper, Prairie Rose Bakery
United States·Healthcare·51 to 200 employees
4.0
Apr 13, 2025
Verified userUsed 6 to 12 months
Lot traceability answered a recall in an hour
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Modular licensing, buy only what you use
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Nathaniel Whelan
People Operations Lead, Redbrick Property Group
United States·Nonprofit·51 to 200 employees
3.0
Jan 21, 2025
Verified userUsed 2 or more years
Capable, dated, and reporting costs extra
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Lot and serial traceability that survives a recall
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Sanjay Nasser
HR Manager, Clearview Windows
Other·Professional services·11 to 50 employees
3.0
Jan 16, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Good ERP, long onboarding
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Modular licensing, buy only what you use
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 21, 2025
Thank you for the feedback. Sage 100 is delivered through our partner network, and we take reports about implementation experience seriously. Please contact us with your project details so we can review what happened.
23 found this helpful
Bruno Fontaine
Sales Director, Vertex Machine Works
United States·Education·11 to 50 employees
2.0
Dec 4, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Support escalation took three weeks
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Strong US sales tax handling with Avalara
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Tomas Moreau
Finance Manager, Vertex Machine Works
Canada·Manufacturing·1 to 10 employees
1.0
Jul 6, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Support escalation took three weeks
Our first reseller configured it wrong, left mid project, and we paid a second firm to redo most of it. Eighteen months and roughly triple the budget. The software was never the problem. The channel was, and nobody warns you how much of your outcome rides on it.
Pros
Strong US sales tax handling with Avalara
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Simone Ferreira
Owner, Northern Star Staffing
United States·Financial services·51 to 200 employees
2.0
Jun 30, 2026
LinkedIn confirmedUsed 2 or more years
Support escalation took three weeks
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Modular licensing, buy only what you use
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Emilio Brennan
VP of Sales, Bluewater Consulting
United States·Professional services·201 to 500 employees
5.0
Jun 20, 2026
LinkedIn confirmedUsed 1 to 2 years
Modular licensing meant we bought what we use
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Strong US sales tax handling with Avalara
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Marcus Ogilvie
Owner, Fairview Veterinary
United States·Accounting·1 to 10 employees
5.0
May 3, 2026
LinkedIn confirmedUsed 6 to 12 months
Our partner made it excellent
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Genuine manufacturing depth at a mid market price
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Bianca Wesley
Bookkeeper, Vertex Machine Works
United States·Education·1 to 10 employees
3.0
Sep 29, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The cloud version is a hosted desktop
Anything past the standard reports means Crystal Reports or a third party tool. That was not in the original quote and it is a real ongoing cost. Budget for it before you sign, not after.
Pros
Lot and serial traceability that survives a recall
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Everett Beaumont
Studio Director, Foundry Road Studios
Canada·Marketing·201 to 500 employees
4.0
Nov 25, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Twenty two years and it still runs the plant
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Landed cost tracking that reflects reality
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Rosa Chaudhary
Managing Partner, Coastline Outfitters
United States·Transport and logistics·11 to 50 employees
3.0
Aug 26, 2024
Verified userUsed 1 to 2 years
The cloud version is a hosted desktop
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Strong US sales tax handling with Avalara
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Mabel Ivanov
Bookkeeper, Redbrick Property Group
United States·Transport and logistics·1 to 10 employees
3.0
Nov 13, 2025
Verified userUsed 6 to 12 months
The cloud version is a hosted desktop
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Strong US sales tax handling with Avalara
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Jamal Mensah
Head of Operations, Willow & Ash Salons
United States·Transport and logistics·51 to 200 employees
4.0
Nov 22, 2024
Verified userUsed 6 to 12 months
Lot traceability answered a recall in an hour
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Strong US sales tax handling with Avalara
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Willa Moreau
Controller, Beacon Legal Partners
United States·Software·11 to 50 employees
1.0
Nov 13, 2024
Verified userUsed 2 or more years
Our implementation partner sank the project
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Extremely stable after decades in the market
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 15, 2024
Thank you for the feedback. Sage 100 is delivered through our partner network, and we take reports about implementation experience seriously. Please contact us with your project details so we can review what happened.
20 found this helpful
Pablo Grant
Bookkeeper, Hillcrest Family Clinic
Canada·Retail·51 to 200 employees
1.0
Aug 24, 2025
Verified userUsed 6 to 12 months
Support escalation took three weeks
We had a posting issue that stopped invoicing and it took three weeks to get to someone who understood it. Three weeks. For a system that runs the business that is not acceptable.
Pros
Extremely stable after decades in the market
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Bruno Kirkwood
VP of Sales, Blackstone Contracting
United States·Accounting·1 to 10 employees
4.0
Jun 21, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our partner made it excellent
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Lot and serial traceability that survives a recall
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Paige Flanagan
Chief of Staff, Blackstone Contracting
United States·Marketing·51 to 200 employees
4.0
Oct 27, 2024
LinkedIn confirmedUsed 1 to 2 years
A lot of ERP for a small manufacturer
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Modular licensing, buy only what you use
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Ximena Okonkwo
People Operations Lead, Trailhead Bicycles
United States·Nonprofit·1 to 10 employees
1.0
Sep 20, 2024
Verified userUsed 2 or more years
Support escalation took three weeks
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Strong US sales tax handling with Avalara
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Pablo Farouk
Office Manager, Clearview Windows
United States·Transport and logistics·500+ employees
4.0
Aug 7, 2025
Used 1 to 2 years
A lot of ERP for a small manufacturer
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Lot and serial traceability that survives a recall
United States
Canada