Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Landed cost tracking that reflects reality
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Ibrahim Cisneros
Founder, Blackstone Contracting
United States·Financial services·51 to 200 employees
3.0
Mar 21, 2025
Verified userUsed 1 to 2 years
You are buying a reseller, not software
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Strong US sales tax handling with Avalara
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Nathaniel Kearney
Operations Manager, Harborline Supply
United States·Real estate·11 to 50 employees
3.0
Nov 12, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The cloud version is a hosted desktop
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Modular licensing, buy only what you use
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Ximena Chaudhary
Bookkeeper, Northgate Logistics
United States·Education·1 to 10 employees
3.0
Feb 24, 2026
Verified userUsed 6 to 12 months
You are buying a reseller, not software
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Modular licensing, buy only what you use
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Warren Flanagan
General Manager, Granite Peak Roofing
United States·Transport and logistics·11 to 50 employees
5.0
Jul 5, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Modular licensing meant we bought what we use
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Genuine manufacturing depth at a mid market price
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Ian Leclerc
Finance Manager, Clearview Windows
United States·Healthcare·1 to 10 employees
3.0
Mar 28, 2026
Verified userUsed 1 to 2 years
The cloud version is a hosted desktop
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Genuine manufacturing depth at a mid market price
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Sanjay Norton
Chief of Staff, Northern Star Staffing
United States·Nonprofit·201 to 500 employees
3.0
Oct 17, 2025
Verified userUsed 1 to 2 years
You are buying a reseller, not software
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Genuine manufacturing depth at a mid market price
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Malcolm Hendricks
HR Manager, Prairie Rose Bakery
United States·Transport and logistics·1 to 10 employees
4.0
Aug 22, 2025
Verified userUsed 2 or more years
A lot of ERP for a small manufacturer
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Lot and serial traceability that survives a recall
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Greta Velazquez
Head of Operations, Northern Star Staffing
United States·Hospitality·1 to 10 employees
3.0
Jul 20, 2025
Verified userUsed 2 or more years
Good ERP, long onboarding
Anything past the standard reports means Crystal Reports or a third party tool. That was not in the original quote and it is a real ongoing cost. Budget for it before you sign, not after.
Pros
Modular licensing, buy only what you use
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 23, 2025
Thank you for the feedback. Sage 100 is delivered through our partner network, and we take reports about implementation experience seriously. Please contact us with your project details so we can review what happened.
16 found this helpful
Michelle Jenkins
Bookkeeper, Hillcrest Family Clinic
United States·Legal·51 to 200 employees
1.0
Aug 30, 2024
Verified userUsed less than 6 months
Our implementation partner sank the project
Our first reseller configured it wrong, left mid project, and we paid a second firm to redo most of it. Eighteen months and roughly triple the budget. The software was never the problem. The channel was, and nobody warns you how much of your outcome rides on it.
Pros
Modular licensing, buy only what you use
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Omar Salazar
Managing Partner, Northern Star Staffing
United States·Transport and logistics·11 to 50 employees
2.0
Feb 4, 2026
LinkedIn confirmedUsed 1 to 2 years
Support escalation took three weeks
We had a posting issue that stopped invoicing and it took three weeks to get to someone who understood it. Three weeks. For a system that runs the business that is not acceptable.
Pros
Extremely stable after decades in the market
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Samuel Doyle
Chief of Staff, Northgate Logistics
Canada·Financial services·11 to 50 employees
3.0
Aug 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Good ERP, long onboarding
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Modular licensing, buy only what you use
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 5, 2025
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
15 found this helpful
Bethany Crane
Managing Partner, Beacon Legal Partners
United States·Software·1 to 10 employees
5.0
Apr 13, 2025
Verified userUsed 6 to 12 months
Landed cost finally reflects reality
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Modular licensing, buy only what you use
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Hugo Pritchard
People Operations Lead, Silverbirch Accounting
Canada·Software·11 to 50 employees
4.0
Dec 14, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Twenty two years and it still runs the plant
Landed cost including freight and duty lands on the item properly, so our margins are actually our margins. We were guessing before and we were guessing wrong.
Pros
Extremely stable after decades in the market
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Ezra Villareal
Office Manager, Hillcrest Family Clinic
United States·Nonprofit·1 to 10 employees
1.0
Dec 6, 2024
Verified userUsed less than 6 months
Support escalation took three weeks
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Strong US sales tax handling with Avalara
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Rachel Isozaki
General Manager, Sandbar Hospitality
Canada·Financial services·51 to 200 employees
4.0
Aug 7, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Modular licensing meant we bought what we use
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Extremely stable after decades in the market
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Julius Zimmerman
People Operations Lead, Maplewood Childcare
Canada·Legal·51 to 200 employees
2.0
Nov 5, 2025
Verified userUsed 2 or more years
Our implementation partner sank the project
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Extremely stable after decades in the market
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 15, 2025
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
14 found this helpful
Lionel Okafor
Finance Manager, Northgate Logistics
United States·Construction·11 to 50 employees
3.0
Oct 8, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Good ERP, long onboarding
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Modular licensing, buy only what you use
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Julia Whelan
Office Manager, Maplewood Childcare
United States·Marketing·1 to 10 employees
3.0
Aug 1, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
You are buying a reseller, not software
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Modular licensing, buy only what you use
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 3, 2025
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
14 found this helpful
Jamal Whitaker
Sales Director, Foundry Road Studios
United States·Financial services·51 to 200 employees
5.0
Jul 3, 2025
Verified userUsed 2 or more years
Modular licensing meant we bought what we use
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
United States
Canada