Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Sofia Delacroix
General Manager, Aurora Print House
United States·Software·1 to 10 employees
3.0
Sep 12, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Windows only, in a firm that went remote
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Itemized narrative invoices clients accept
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 19, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
3 found this helpful
Felicia Dupont
Owner, Foundry Road Studios
Canada·Real estate·1 to 10 employees
3.0
Sep 7, 2024
LinkedIn confirmedUsed less than 6 months
Great engine, no ecosystem
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 15, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
3 found this helpful
Denise Schneider
Studio Director, Blackstone Contracting
Canada·Education·51 to 200 employees
2.0
Feb 17, 2026
Used 1 to 2 years
Support quality has fallen off
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Trust accounting built in
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 28, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
2 found this helpful
Gregory Pritchard
Operations Manager, Beacon Legal Partners
Canada·Transport and logistics·1 to 10 employees
3.0
Feb 13, 2026
LinkedIn confirmedUsed 1 to 2 years
Great engine, no ecosystem
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
LEDES export for corporate clients
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Grace Rasheed
Director of Finance, Lantern Creative
Other·Accounting·51 to 200 employees
1.0
Feb 10, 2026
LinkedIn confirmedUsed 1 to 2 years
Database issues cost us two days
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Rate structures no general tool can match
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Miguel Mahoney
Office Manager, Bluewater Consulting
United States·Financial services·1 to 10 employees
1.0
Sep 9, 2025
Used 6 to 12 months
Database issues cost us two days
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Work in progress review before billing
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 12, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
2 found this helpful
Kendra Dupont
HR Manager, Fairview Veterinary
United States·Marketing·1 to 10 employees
5.0
Aug 19, 2025
Used less than 6 months
Nothing else models our rates correctly
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Work in progress review before billing
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Cody Nascimento
Head of Operations, Maplewood Childcare
United States·Construction·201 to 500 employees
4.0
Jun 14, 2025
Verified userUsed less than 6 months
Our bills stopped getting argued with
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Trust accounting built in
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Portia Yoon
VP of Sales, Silverbirch Accounting
United States·Construction·11 to 50 employees
3.0
May 18, 2025
Verified userUsed 1 to 2 years
Great engine, no ecosystem
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Itemized narrative invoices clients accept
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Vanessa Dupont
VP of Sales, Coastline Outfitters
Canada·Healthcare·51 to 200 employees
5.0
Apr 13, 2025
LinkedIn confirmedUsed 1 to 2 years
Our bills stopped getting argued with
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Work in progress review before billing
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Ximena Serrano
Bookkeeper, Silverbirch Accounting
United States·Legal·51 to 200 employees
2.0
Feb 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Feels abandoned
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
Work in progress review before billing
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Gordon Dupont
Chief of Staff, Hillcrest Family Clinic
United States·Nonprofit·1 to 10 employees
4.0
Feb 2, 2025
Used less than 6 months
Twelve years in and it still bills right
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Itemized narrative invoices clients accept
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Naomi Osei
Head of Operations, Ironwood Fabrication
Canada·Hospitality·500+ employees
3.0
Dec 6, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Brilliant at billing, hopeless at everything else
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 8, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
2 found this helpful
Neil Forsythe
Managing Partner, Clearview Windows
United States·Accounting·11 to 50 employees
1.0
Oct 6, 2024
Used less than 6 months
Support quality has fallen off
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Simon Moreau
People Operations Lead, Northgate Logistics
United States·Retail·1 to 10 employees
4.0
Sep 25, 2024
Verified userUsed 6 to 12 months
The rate engine is why we have never left
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Elena Hollis
Accountant, Prairie Rose Bakery
Canada·Hospitality·1 to 10 employees
4.0
May 23, 2026
Used 1 to 2 years
Nothing else models our rates correctly
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Work in progress review before billing
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Spencer Goldberg
Office Manager, Aurora Print House
Canada·Nonprofit·51 to 200 employees
5.0
May 18, 2026
Verified userUsed 6 to 12 months
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Work in progress review before billing
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kirsten Iqbal
Office Manager, Bluewater Consulting
Canada·Retail·11 to 50 employees
5.0
Apr 19, 2026
Used less than 6 months
Nothing else models our rates correctly
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Rate structures no general tool can match
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Sasha Silva
Office Manager, Bluewater Consulting
United States·Healthcare·11 to 50 employees
3.0
Oct 10, 2025
Verified userUsed 1 to 2 years
Brilliant at billing, hopeless at everything else
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Canada
United States