With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Lorena Yamamoto
Managing Partner, Bluewater Consulting
Canada·Marketing·51 to 200 employees
4.0
Nov 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Christopher Ferreira
People Operations Lead, Meridian Dental Group
Canada·Manufacturing·11 to 50 employees
5.0
Apr 15, 2025
Verified userUsed 2 or more years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Sasha Bhatt
Operations Manager, Fairview Veterinary
United States·Manufacturing·1 to 10 employees
2.0
Jan 3, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Support costs extra, which nobody mentioned
Found out after signing that meaningful support is a paid add on unless you are on the top tier. For what we pay per seat annually, having to buy the right to get help felt like a bad joke.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Sofia Hollis
People Operations Lead, Granite Peak Roofing
United States·Nonprofit·1 to 10 employees
5.0
Mar 27, 2026
Verified userUsed 2 or more years
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Danielle Whitaker
Finance Manager, Bluewater Consulting
United States·Nonprofit·201 to 500 employees
5.0
Dec 18, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Yara Ojeda
HR Manager, Aurora Print House
United States·Financial services·11 to 50 employees
4.0
Dec 11, 2025
LinkedIn confirmedUsed less than 6 months
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Preston McAllister
Office Manager, Prairie Rose Bakery
United States·Construction·11 to 50 employees
5.0
Sep 30, 2025
Verified userUsed 2 or more years
The ceiling is higher than we will ever reach
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Uma Ainsworth
Director of Finance, Fairview Veterinary
United States·Manufacturing·1 to 10 employees
4.0
Jul 23, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It models our process exactly, because we built it
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Beatriz Lindqvist
Practice Manager, Bluewater Consulting
United States·Financial services·1 to 10 employees
5.0
Mar 15, 2025
LinkedIn confirmedUsed less than 6 months
The ceiling is higher than we will ever reach
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Celeste Farouk
Controller, Summit Physio
United States·Nonprofit·11 to 50 employees
4.0
Jan 16, 2025
Verified userUsed 2 or more years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Jonathan Silva
Finance Manager, Meridian Dental Group
Canada·Legal·1 to 10 employees
5.0
Aug 28, 2024
Verified userUsed 1 to 2 years
The ceiling is higher than we will ever reach
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Imani Finnegan
Managing Partner, Summit Physio
Canada·Marketing·51 to 200 employees
3.0
Nov 17, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Adele Stavros
Head of Operations, Aurora Print House
United States·Financial services·1 to 10 employees
5.0
Aug 25, 2025
LinkedIn confirmedUsed 2 or more years
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Amara Rasmussen
Practice Manager, Trailhead Bicycles
Canada·Professional services·51 to 200 employees
1.0
Aug 23, 2025
Verified userLinkedIn confirmedUsed less than 6 months
We bought it too small and wasted a year
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 30, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
13 found this helpful
Portia Vaughn
Accountant, Willow & Ash Salons
Canada·Software·11 to 50 employees
5.0
Mar 14, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Emmett Haugen
Controller, Copper Mountain Brewing
Other·Hospitality·51 to 200 employees
2.0
Nov 15, 2024
Used 2 or more years
Support costs extra, which nobody mentioned
Found out after signing that meaningful support is a paid add on unless you are on the top tier. For what we pay per seat annually, having to buy the right to get help felt like a bad joke.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Beatriz Yamamoto
Finance Manager, Kestrel Analytics
United States·Software·51 to 200 employees
4.0
Jun 28, 2026
Verified userUsed less than 6 months
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Ophelia Velazquez
Studio Director, Blackstone Contracting
United States·Nonprofit·11 to 50 employees
4.0
May 19, 2026
Verified userUsed 2 or more years
The ceiling is higher than we will ever reach
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Imani Tremblay
Managing Partner, Northern Star Staffing
Canada·Manufacturing·11 to 50 employees
4.0
Feb 13, 2026
Verified userUsed 6 to 12 months
It models our process exactly, because we built it
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
United States
Canada