United States·Financial services·1 to 10 employees
5.0
Oct 5, 2025
Used less than 6 months
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Zara Larkin
Accountant, Sandbar Hospitality
United States·Transport and logistics·11 to 50 employees
4.0
Jul 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Reporting our board trusts
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Uma Cisneros
Director of Finance, Coastline Outfitters
United States·Nonprofit·1 to 10 employees
5.0
Jun 25, 2025
Verified userUsed 1 to 2 years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Bethany Ainsworth
General Manager, Copper Mountain Brewing
United States·Real estate·51 to 200 employees
5.0
Apr 15, 2025
Used 1 to 2 years
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Isaac Whitaker
VP of Sales, Tidewater Marine Services
United States·Construction·1 to 10 employees
3.0
Jan 10, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Powerful, and you will pay for the expertise
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Emilio Chaudhary
Managing Partner, Vertex Machine Works
United States·Financial services·51 to 200 employees
5.0
Dec 5, 2024
Used 1 to 2 years
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Patrick Whitaker
Office Manager, Meridian Dental Group
United States·Legal·51 to 200 employees
5.0
Aug 10, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Reporting our board trusts
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Renee Buchanan
Sales Director, Prairie Rose Bakery
United States·Legal·11 to 50 employees
4.0
Feb 9, 2026
LinkedIn confirmedUsed 2 or more years
It models our process exactly, because we built it
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Talia Acheson
Studio Director, Prairie Rose Bakery
United States·Marketing·11 to 50 employees
1.0
Dec 30, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Support costs extra, which nobody mentioned
Found out after signing that meaningful support is a paid add on unless you are on the top tier. For what we pay per seat annually, having to buy the right to get help felt like a bad joke.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Margot Delgado
Studio Director, Silverbirch Accounting
United States·Nonprofit·1 to 10 employees
2.0
Dec 4, 2025
Verified userLinkedIn confirmedUsed 2 or more years
We bought it too small and wasted a year
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Portia Ojeda
Practice Manager, Bluewater Consulting
United States·Education·51 to 200 employees
5.0
Dec 3, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Zachary Lockhart
VP of Sales, Silverbirch Accounting
United States·Education·1 to 10 employees
4.0
Nov 24, 2024
Verified userUsed 2 or more years
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Laura Tremblay
Sales Director, Falcon Ridge Landscaping
United States·Manufacturing·51 to 200 employees
4.0
Aug 31, 2024
Verified userUsed 2 or more years
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Elena Leclerc
Sales Director, Foundry Road Studios
Canada·Professional services·1 to 10 employees
4.0
Dec 25, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Reporting our board trusts
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Grace Zhao
Owner, Harborline Supply
United States·Real estate·11 to 50 employees
4.0
Dec 22, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Reporting our board trusts
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Isaac Kirkwood
HR Manager, Lantern Creative
Canada·Nonprofit·1 to 10 employees
5.0
Dec 20, 2025
Used 6 to 12 months
It models our process exactly, because we built it
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Dana Jain
General Manager, Blackstone Contracting
United States·Hospitality·1 to 10 employees
5.0
Sep 8, 2025
Verified userUsed 2 or more years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Gordon Jorgensen
VP of Sales, Copper Mountain Brewing
United States·Construction·11 to 50 employees
4.0
May 20, 2025
LinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Kirsten Nascimento
Accountant, Foundry Road Studios
United States·Hospitality·11 to 50 employees
5.0
Jan 31, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Reporting our board trusts
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Vera Gallagher
Operations Manager, Coastline Outfitters
United States·Marketing·201 to 500 employees
3.0
Nov 20, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
United States
Canada