Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Jamal Laroche
Owner, Lantern Creative
Canada·Hospitality·1 to 10 employees
4.0
Jan 20, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The spreadsheet we could not kill, made safe
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Isaac Okonkwo
Office Manager, Ironwood Fabrication
United States·Manufacturing·500+ employees
4.0
May 28, 2025
LinkedIn confirmedUsed 2 or more years
Executives read the dashboard unprompted
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Rebecca Boucher
Operations Manager, Silverbirch Accounting
Canada·Retail·1 to 10 employees
4.0
Oct 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The spreadsheet we could not kill, made safe
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Unlimited free contributors on every plan
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Julia Xu
Head of Operations, Granite Peak Roofing
Canada·Education·1 to 10 employees
4.0
Apr 16, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Julia Finnegan
Finance Manager, Hillcrest Family Clinic
United States·Hospitality·1 to 10 employees
4.0
Oct 8, 2024
Used 1 to 2 years
It handled a four hundred site rollout
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Julia Ainsworth
Head of Operations, Kestrel Analytics
United States·Legal·51 to 200 employees
1.0
Jun 9, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The mobile experience is poor
Moving to Enterprise for single sign on and governance more than doubled our cost, and single sign on is not a luxury feature for a company our size. Being told a basic security control sits behind a quoted tier was a frustrating conversation.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Sofia Menon
Controller, Northern Star Staffing
United States·Professional services·1 to 10 employees
3.0
Jun 29, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Flexibility becomes fifty column sheets
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 5, 2025
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
39 found this helpful
Spencer Moreau
General Manager, Trailhead Bicycles
United States·Marketing·11 to 50 employees
4.0
May 19, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Dependencies our old tracker never had
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Samuel Alvarado
Accountant, Northern Star Staffing
Canada·Transport and logistics·1 to 10 employees
5.0
Mar 31, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Executives read the dashboard unprompted
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Marcus Tillman
Controller, Bluewater Consulting
Canada·Manufacturing·51 to 200 employees
5.0
Jun 18, 2026
Used 1 to 2 years
Executives read the dashboard unprompted
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Michelle Lin
People Operations Lead, Meridian Dental Group
Canada·Accounting·1 to 10 employees
5.0
Oct 30, 2025
Verified userUsed 1 to 2 years
Our site supervisors understood it immediately
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Delia Ortiz
Accountant, Falcon Ridge Landscaping
United States·Hospitality·201 to 500 employees
4.0
Jul 4, 2025
Used 2 or more years
Free contributors changed the economics
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Cody Yates
Managing Partner, Cedar & Vine Interiors
United States·Real estate·1 to 10 employees
4.0
Feb 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Vincent Espinoza
General Manager, Granite Peak Roofing
United States·Hospitality·11 to 50 employees
3.0
Dec 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Add ons are where the budget goes
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Amara Fairbanks
People Operations Lead, Ironwood Fabrication
United States·Manufacturing·11 to 50 employees
5.0
Jun 16, 2026
Verified userUsed 2 or more years
It handled a four hundred site rollout
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Ronan Abbott
Studio Director, Ironwood Fabrication
Canada·Retail·1 to 10 employees
5.0
Mar 13, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Gwen Grimaldi
Bookkeeper, Northgate Logistics
United States·Nonprofit·1 to 10 employees
2.0
Feb 3, 2026
Verified userUsed 1 to 2 years
The mobile experience is poor
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Callum Gallagher
Director of Finance, Lantern Creative
United States·Marketing·500+ employees
5.0
Nov 29, 2025
LinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Beatriz Vargas
Accountant, Northern Star Staffing
United States·Retail·11 to 50 employees
5.0
Jul 26, 2025
Used 1 to 2 years
Executives read the dashboard unprompted
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Dashboards executives will actually open
Cons
The mobile experience is weak for field data entry
United States
Canada