Verified userLinkedIn confirmedUsed 2 or more years
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Unlimited free contributors on every plan
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Mireille Kaminski
Head of Operations, Copper Mountain Brewing
United States·Nonprofit·201 to 500 employees
3.0
Dec 31, 2025
LinkedIn confirmedUsed 1 to 2 years
Flexibility becomes fifty column sheets
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 3, 2026
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
35 found this helpful
Isaac Nakashima
Founder, Ironwood Fabrication
United States·Professional services·1 to 10 employees
4.0
Sep 11, 2024
Verified userUsed 1 to 2 years
Free contributors changed the economics
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Hassan Dubois
VP of Sales, Ironwood Fabrication
United States·Accounting·51 to 200 employees
4.0
Jun 7, 2025
Verified userUsed 2 or more years
The spreadsheet we could not kill, made safe
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Genuine dependencies and critical path
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Quentin Zimmerman
Sales Director, Cedar & Vine Interiors
United States·Accounting·500+ employees
3.0
Sep 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Add ons are where the budget goes
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Yasmin Lundgren
Sales Director, Trailhead Bicycles
Canada·Marketing·11 to 50 employees
5.0
May 8, 2025
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Selena Thibault
HR Manager, Summit Physio
United States·Legal·11 to 50 employees
5.0
Jan 24, 2025
Verified userUsed 2 or more years
Forms feed the sheet and route themselves
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Naomi Waterhouse
Head of Operations, Copper Mountain Brewing
United States·Real estate·1 to 10 employees
4.0
Mar 25, 2026
LinkedIn confirmedUsed less than 6 months
Dependencies our old tracker never had
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Xander Velazquez
Practice Manager, Beacon Legal Partners
United States·Software·1 to 10 employees
5.0
Jun 14, 2025
LinkedIn confirmedUsed 1 to 2 years
Executives read the dashboard unprompted
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Ibrahim Ashford
Sales Director, Granite Peak Roofing
United States·Professional services·500+ employees
4.0
Dec 14, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Rosalind Ferrari
Head of Operations, Northgate Logistics
Canada·Professional services·11 to 50 employees
5.0
Feb 19, 2026
Verified userUsed 2 or more years
Forms feed the sheet and route themselves
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Nina Ashford
Sales Director, Beacon Legal Partners
United States·Healthcare·1 to 10 employees
5.0
Feb 14, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Genuine dependencies and critical path
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Trevor Yamamoto
Accountant, Hillcrest Family Clinic
Canada·Financial services·1 to 10 employees
5.0
Dec 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It handled a four hundred site rollout
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Spencer Rooney
Director of Finance, Aurora Print House
United States·Retail·201 to 500 employees
5.0
Apr 1, 2025
LinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Victor Kaminski
Head of Operations, Trailhead Bicycles
United States·Healthcare·1 to 10 employees
5.0
Dec 31, 2025
LinkedIn confirmedUsed less than 6 months
The spreadsheet we could not kill, made safe
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
A grid interface that non technical teams adopt immediately
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Kimberly Sinclair
Bookkeeper, Harborline Supply
United States·Retail·11 to 50 employees
2.0
Oct 29, 2025
Verified userUsed 1 to 2 years
Enterprise pricing was a shock
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 7, 2025
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
30 found this helpful
Yara Kearney
Director of Finance, Lantern Creative
United States·Ecommerce·51 to 200 employees
4.0
Jun 25, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Dependencies our old tracker never had
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Lionel Kearney
VP of Sales, Sandbar Hospitality
United States·Marketing·201 to 500 employees
4.0
Apr 22, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Katherine Zamora
Managing Partner, Kestrel Analytics
Canada·Transport and logistics·1 to 10 employees
4.0
Mar 25, 2026
Verified userUsed less than 6 months
Our site supervisors understood it immediately
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Dashboards executives will actually open
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Zara Hollis
VP of Sales, Northern Star Staffing
United States·Real estate·1 to 10 employees
5.0
Dec 22, 2025
Verified userUsed 1 to 2 years
Forms feed the sheet and route themselves
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
United States
Canada