Work used to arrive by email, chat and someone stopping by a desk, always missing half the brief. Now every request goes through a form that will not submit without what we need, and it creates the project from a blueprint with tasks, owners and dates already there. That single change fixed our operation more than any other decision.
Pros
Request forms that capture a complete brief and create the project
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Trevor Goodwin
General Manager, Meridian Dental Group
Canada·Construction·201 to 500 employees
2.0
Apr 12, 2026
LinkedIn confirmedUsed 2 or more years
The mobile app frustrates more than it helps
The default notification volume is relentless. Half my team had muted it within three weeks, which defeats the point entirely. It is configurable and the defaults train people to ignore the tool before they discover that.
Pros
Proofing and markup with version history and recorded approvals
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Jerome Ishikawa
VP of Sales, Sandbar Hospitality
United States·Healthcare·11 to 50 employees
2.0
Jan 4, 2026
LinkedIn confirmedUsed 2 or more years
Support took nine days on a blocking issue
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Native time tracking and billable hours
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 12, 2026
Thank you for the feedback. Notification defaults are something we continue to refine and your point is well made. Our support team can help you set sensible team wide defaults if that would be useful.
1 found this helpful
Vanessa Nguyen
Practice Manager, Blackstone Contracting
United States·Transport and logistics·201 to 500 employees
3.0
Dec 27, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Everything good is on Business
The folder, project, task and custom item hierarchy is powerful and it confuses everyone at first. Our team was visibly lost for the first fortnight. By week four they were fast. Budget for that dip rather than being surprised by it.
Pros
Native time tracking and billable hours
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Hassan Crane
Finance Manager, Ironwood Fabrication
United States·Construction·500+ employees
4.0
Nov 21, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Proofing ended the email thread with nine attachments
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Blueprints so every project starts with the right structure
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Jasmine Kessler
Owner, Willow & Ash Salons
United States·Ecommerce·51 to 200 employees
3.0
Oct 9, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Dense by design, cold by reputation
This rewards a proper setup and punishes a casual one. We assigned an owner for three weeks to build the spaces, forms and blueprints. Teams that rolled it out and hoped are the ones writing the angry reviews.
Pros
Native time tracking and billable hours
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Quentin Boateng
Owner, Silverbirch Accounting
United States·Hospitality·500+ employees
2.0
Oct 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The mobile app frustrates more than it helps
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Request forms that capture a complete brief and create the project
Cons
The features worth buying sit on the Business plan
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Trevor Mercer
Practice Manager, Kestrel Analytics
United States·Manufacturing·1 to 10 employees
5.0
Sep 18, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It holds up when the work gets complicated
We manage about ninety concurrent projects across four teams and it does not fall over. We came from a board tool that was lovely at fifteen projects and became a wall at sixty.
Pros
Proofing and markup with version history and recorded approvals
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Jonathan Montoya
Managing Partner, Aurora Print House
United States·Professional services·51 to 200 employees
5.0
Aug 25, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Blueprints mean every project starts correctly
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Request forms that capture a complete brief and create the project
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Pablo Lundgren
Office Manager, Northern Star Staffing
United States·Accounting·51 to 200 employees
5.0
Aug 24, 2025
Verified userUsed 1 to 2 years
Proofing ended the email thread with nine attachments
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Proofing and markup with version history and recorded approvals
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Laura Rooney
Chief of Staff, Meridian Dental Group
Canada·Manufacturing·11 to 50 employees
4.0
Aug 1, 2025
Verified userUsed 2 or more years
One system replaced three for our agency
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Request forms that capture a complete brief and create the project
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Trevor Vargas
Sales Director, Willow & Ash Salons
United States·Software·51 to 200 employees
5.0
Jul 23, 2025
LinkedIn confirmedUsed 2 or more years
Cross project dependencies we actually needed
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Holds up at high project volume where lighter tools fail
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yosef Boucher
Bookkeeper, Maplewood Childcare
United States·Construction·201 to 500 employees
2.0
Jul 23, 2025
Used 1 to 2 years
The mobile app frustrates more than it helps
The mobile app is slow and the navigation does not match the desktop mental model. People use it to approve something and nothing else. For a platform this capable the app feels neglected.
Pros
Request forms that capture a complete brief and create the project
Cons
The features worth buying sit on the Business plan
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Xander Eberhardt
Head of Operations, Granite Peak Roofing
United States·Real estate·11 to 50 employees
4.0
Jun 28, 2025
Verified userUsed 2 or more years
Time tracking is native, not another tool
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Proofing and markup with version history and recorded approvals
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yara Cisneros
Owner, Beacon Legal Partners
United States·Legal·11 to 50 employees
5.0
May 19, 2025
LinkedIn confirmedUsed 2 or more years
Cross project dependencies we actually needed
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Holds up at high project volume where lighter tools fail
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Adrian Raghavan
Controller, Maplewood Childcare
United States·Healthcare·11 to 50 employees
5.0
Apr 30, 2025
LinkedIn confirmedUsed 6 to 12 months
Time tracking is native, not another tool
We manage about ninety concurrent projects across four teams and it does not fall over. We came from a board tool that was lovely at fifteen projects and became a wall at sixty.
Pros
Native time tracking and billable hours
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Preston Whitfield
Founder, Aurora Print House
United States·Construction·11 to 50 employees
5.0
Mar 15, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Time tracking is native, not another tool
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Native time tracking and billable hours
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yara Finnegan
Bookkeeper, Sandbar Hospitality
United States·Manufacturing·51 to 200 employees
5.0
Mar 8, 2025
Verified userUsed less than 6 months
Proofing ended the email thread with nine attachments
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Native time tracking and billable hours
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kevin Ogilvie
Project Manager, Fairview Veterinary
United States·Financial services·11 to 50 employees
3.0
Feb 16, 2025
Verified userUsed 1 to 2 years
Everything good is on Business
Compared with monday.com it looks like a tool for professionals rather than something designed to delight. Some of our team read that as cold. It is also why it survives complexity, so I take the trade.
Pros
Cross project dependencies rather than project only
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Naomi Delgado
Sales Director, Blackstone Contracting
Canada·Professional services·1 to 10 employees
5.0
Feb 14, 2025
LinkedIn confirmedUsed 1 to 2 years
Our creative reviews finally have a record
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Proofing and markup with version history and recorded approvals
Canada
United States