Verified userLinkedIn confirmedUsed less than 6 months
The mobile app frustrates more than it helps
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Cross project dependencies rather than project only
Cons
The features worth buying sit on the Business plan
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Ulises Jenkins
Accountant, Beacon Legal Partners
Other·Marketing·500+ employees
3.0
Jul 15, 2025
Verified userUsed less than 6 months
The first three weeks are genuinely hard
This rewards a proper setup and punishes a casual one. We assigned an owner for three weeks to build the spaces, forms and blueprints. Teams that rolled it out and hoped are the ones writing the angry reviews.
Pros
Cross project dependencies rather than project only
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 23, 2025
We are sorry about the delay resolving your automation issue, which is not the standard we aim for. If you share your ticket reference we will review how it was handled.
28 found this helpful
Yosef Novak
Studio Director, Tidewater Marine Services
United States·Nonprofit·51 to 200 employees
3.0
Feb 15, 2025
Used 2 or more years
Everything good is on Business
Compared with monday.com it looks like a tool for professionals rather than something designed to delight. Some of our team read that as cold. It is also why it survives complexity, so I take the trade.
Pros
Holds up at high project volume where lighter tools fail
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Omar Donovan
Sales Director, Coastline Outfitters
United States·Transport and logistics·11 to 50 employees
4.0
Nov 12, 2024
Verified userUsed 6 to 12 months
One system replaced three for our agency
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Proofing and markup with version history and recorded approvals
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Ximena Lambert
Accountant, Summit Physio
United States·Ecommerce·11 to 50 employees
3.0
Jun 1, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Everything good is on Business
This rewards a proper setup and punishes a casual one. We assigned an owner for three weeks to build the spaces, forms and blueprints. Teams that rolled it out and hoped are the ones writing the angry reviews.
Pros
Native time tracking and billable hours
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Iris Villareal
Founder, Lantern Creative
Canada·Financial services·201 to 500 employees
5.0
Apr 29, 2026
Verified userLinkedIn confirmedUsed less than 6 months
One system replaced three for our agency
Cross project dependencies matter to us because a delay in one client's asset delivery genuinely moves another project's schedule. Most tools model dependencies inside a project only, which was useless for how we work.
Pros
Cross project dependencies rather than project only
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Valerie Paredes
Project Manager, Beacon Legal Partners
United States·Hospitality·1 to 10 employees
3.0
Sep 20, 2025
LinkedIn confirmedUsed 1 to 2 years
Configure it properly or do not bother
Compared with monday.com it looks like a tool for professionals rather than something designed to delight. Some of our team read that as cold. It is also why it survives complexity, so I take the trade.
Pros
Proofing and markup with version history and recorded approvals
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Rebecca Norton
Head of Operations, Clearview Windows
United States·Retail·11 to 50 employees
5.0
Nov 23, 2024
LinkedIn confirmedUsed 1 to 2 years
Cross project dependencies we actually needed
We manage about ninety concurrent projects across four teams and it does not fall over. We came from a board tool that was lovely at fifteen projects and became a wall at sixty.
Pros
Cross project dependencies rather than project only
Cons
The features worth buying sit on the Business plan
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Gordon Lindqvist
Office Manager, Aurora Print House
United States·Marketing·11 to 50 employees
5.0
Mar 17, 2026
Verified userLinkedIn confirmedUsed less than 6 months
One system replaced three for our agency
We manage about ninety concurrent projects across four teams and it does not fall over. We came from a board tool that was lovely at fifteen projects and became a wall at sixty.
Pros
Cross project dependencies rather than project only
Cons
The features worth buying sit on the Business plan
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Brendan Schneider
People Operations Lead, Silverbirch Accounting
Canada·Real estate·11 to 50 employees
5.0
Jan 16, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Our creative reviews finally have a record
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Proofing and markup with version history and recorded approvals
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Katya Rowan
Operations Manager, Foundry Road Studios
United States·Education·11 to 50 employees
5.0
Dec 8, 2025
LinkedIn confirmedUsed 1 to 2 years
It holds up when the work gets complicated
Proofing is why our creative team stopped hating project software. Stakeholders mark up the artwork directly, comments attach to a specific version, approvals are recorded. We used to run reviews over email with nine attachments and no idea which was current.
Pros
Cross project dependencies rather than project only
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Paige Iqbal
Founder, Falcon Ridge Landscaping
Canada·Accounting·1 to 10 employees
4.0
Feb 28, 2025
LinkedIn confirmedUsed less than 6 months
Request forms fixed our intake chaos
Proofing is why our creative team stopped hating project software. Stakeholders mark up the artwork directly, comments attach to a specific version, approvals are recorded. We used to run reviews over email with nine attachments and no idea which was current.
Pros
Cross project dependencies rather than project only
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Talia Gallardo
Finance Manager, Maplewood Childcare
United States·Healthcare·11 to 50 employees
5.0
Nov 29, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
It holds up when the work gets complicated
Cross project dependencies matter to us because a delay in one client's asset delivery genuinely moves another project's schedule. Most tools model dependencies inside a project only, which was useless for how we work.
Pros
Proofing and markup with version history and recorded approvals
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Daniel Hammond
Founder, Fairview Veterinary
United States·Real estate·11 to 50 employees
5.0
Apr 24, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Request forms fixed our intake chaos
Work used to arrive by email, chat and someone stopping by a desk, always missing half the brief. Now every request goes through a form that will not submit without what we need, and it creates the project from a blueprint with tasks, owners and dates already there. That single change fixed our operation more than any other decision.
Pros
Proofing and markup with version history and recorded approvals
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Bethany Doyle
Practice Manager, Blackstone Contracting
Canada·Transport and logistics·51 to 200 employees
4.0
Mar 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It holds up when the work gets complicated
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Request forms that capture a complete brief and create the project
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Tobias Villanueva
Chief of Staff, Trailhead Bicycles
United States·Hospitality·51 to 200 employees
2.0
Sep 6, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Notifications were overwhelming out of the box
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Blueprints so every project starts with the right structure
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 16, 2025
We are sorry about the delay resolving your automation issue, which is not the standard we aim for. If you share your ticket reference we will review how it was handled.
21 found this helpful
Rosalind Emerson
Head of Operations, Clearview Windows
Other·Legal·1 to 10 employees
5.0
Jul 9, 2025
Verified userLinkedIn confirmedUsed 2 or more years
One system replaced three for our agency
Cross project dependencies matter to us because a delay in one client's asset delivery genuinely moves another project's schedule. Most tools model dependencies inside a project only, which was useless for how we work.
Pros
Request forms that capture a complete brief and create the project
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Terrence Alvarado
Managing Partner, Lantern Creative
Canada·Software·11 to 50 employees
4.0
May 16, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One system replaced three for our agency
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Blueprints so every project starts with the right structure
Cons
The mobile app is weak next to the desktop product
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Kevin Ferrari
People Operations Lead, Kestrel Analytics
United States·Education·201 to 500 employees
4.0
Oct 24, 2024
Used 1 to 2 years
Our creative reviews finally have a record
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Holds up at high project volume where lighter tools fail
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Ronan Eriksson
Sales Director, Fairview Veterinary
United States·Legal·1 to 10 employees
4.0
Aug 16, 2024
Verified userUsed 1 to 2 years
Cross project dependencies we actually needed
Cross project dependencies matter to us because a delay in one client's asset delivery genuinely moves another project's schedule. Most tools model dependencies inside a project only, which was useless for how we work.
Pros
Request forms that capture a complete brief and create the project
United States
Canada