GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
The app marketplace is large and the integrations we use are actively maintained.
Cons
There is no phone support. Everything is email and the reply usually lands the next day.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Denise Yates
Office Manager, Lantern Creative
Other·Education·1 to 10 employees
4.0
Oct 28, 2025
LinkedIn confirmedUsed 6 to 12 months
Switched from QuickBooks and did not look back
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Christopher Ojeda
Controller, Kestrel Analytics
United States·Hospitality·1 to 10 employees
5.0
Jun 3, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The cleanest accounting interface I have used
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Trevor Harrington
Controller, Northern Star Staffing
United States·Financial services·11 to 50 employees
5.0
Oct 25, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Unlimited users changed the maths for us
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Odette Nasser
Owner, Redbrick Property Group
United States·Manufacturing·1 to 10 employees
1.0
Feb 2, 2026
Verified userUsed 2 or more years
Reporting hits a ceiling
We had a reconciliation problem three days before a filing deadline and there is no number to call. Email support answered the next morning, politely, and did not solve it. For a finance system, no phone line is a real gap.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 11, 2026
Thanks for taking the time to write this up. Your point about reporting flexibility is fair and it is an active area of work for us. If you email support and mention this review we can show you a workaround for the reports you named.
12 found this helpful
Freya Lin
Chief of Staff, Kestrel Analytics
United States·Software·11 to 50 employees
5.0
Nov 5, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The cleanest accounting interface I have used
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
Inventory, projects and expense claims are included rather than upsold.
Cons
Reporting is less flexible than QuickBooks once you need something non standard.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Callum Delacroix
Managing Partner, Kestrel Analytics
United States·Financial services·1 to 10 employees
5.0
Oct 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our whole team is in it, not just finance
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
The Early plan's 20 invoice cap is too low to be useful for most businesses.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Grace Underwood
Sales Director, Aurora Print House
Canada·Real estate·11 to 50 employees
5.0
Oct 5, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Switched from QuickBooks and did not look back
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
Inventory, projects and expense claims are included rather than upsold.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Brendan Petrov
Office Manager, Blackstone Contracting
United States·Healthcare·1 to 10 employees
4.0
May 20, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The cleanest accounting interface I have used
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Genevieve Ibarra
Director of Finance, Coastline Outfitters
United States·Professional services·1 to 10 employees
4.0
Mar 31, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Unlimited users changed the maths for us
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
The audit trail records every change with a name and a timestamp.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Lorena Marchetti
Sales Director, Tidewater Marine Services
Canada·Ecommerce·11 to 50 employees
5.0
Jan 16, 2025
Verified userUsed 2 or more years
Reconciliation stopped being a chore
The reconciliation screen is the best thing about it. Statement on the left, your records on the right, match and move. I trained a new hire on it in about twenty minutes with no manual.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
Reporting is less flexible than QuickBooks once you need something non standard.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Tobias Vance
VP of Sales, Trailhead Bicycles
United States·Retail·11 to 50 employees
5.0
Jun 15, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Reconciliation stopped being a chore
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
The app marketplace is large and the integrations we use are actively maintained.
Cons
There is no phone support. Everything is email and the reply usually lands the next day.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Ibrahim Dupont
Sales Director, Northern Star Staffing
United States·Transport and logistics·1 to 10 employees
5.0
Feb 10, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The cleanest accounting interface I have used
The reconciliation screen is the best thing about it. Statement on the left, your records on the right, match and move. I trained a new hire on it in about twenty minutes with no manual.
Pros
The audit trail records every change with a name and a timestamp.
Cons
The Early plan's 20 invoice cap is too low to be useful for most businesses.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Dana Mensah
Project Manager, Cedar & Vine Interiors
Canada·Retail·51 to 200 employees
5.0
Apr 6, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Reconciliation stopped being a chore
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
The Early plan's 20 invoice cap is too low to be useful for most businesses.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Nina Goodwin
Practice Manager, Tidewater Marine Services
United States·Construction·1 to 10 employees
5.0
Jan 9, 2025
Verified userUsed 1 to 2 years
Unlimited users changed the maths for us
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
Inventory, projects and expense claims are included rather than upsold.
Cons
Reporting is less flexible than QuickBooks once you need something non standard.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ronan Pemberton
Managing Partner, Redbrick Property Group
United States·Nonprofit·1 to 10 employees
4.0
Oct 13, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Our whole team is in it, not just finance
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
The audit trail records every change with a name and a timestamp.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Bianca Yamamoto
Operations Manager, Falcon Ridge Landscaping
United States·Hospitality·11 to 50 employees
3.0
Jun 10, 2026
LinkedIn confirmedUsed less than 6 months
Great software, thin US bench
The product is excellent. Finding a US accountant who works in it is the problem. Two of the three firms we called quoted extra to work outside QuickBooks, which is not Xero's fault but it is a real cost you should price in.
Pros
The app marketplace is large and the integrations we use are actively maintained.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Kimberly Montoya
Director of Finance, Redbrick Property Group
Canada·Construction·11 to 50 employees
4.0
Dec 18, 2025
Verified userUsed 2 or more years
Our whole team is in it, not just finance
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
The app marketplace is large and the integrations we use are actively maintained.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ximena Pemberton
Controller, Ironwood Fabrication
United States·Professional services·1 to 10 employees
5.0
Nov 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Switched from QuickBooks and did not look back
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
Unlimited users on every plan. Our whole team has access without a per seat bill.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Isaac Boucher
Bookkeeper, Kestrel Analytics
United States·Marketing·51 to 200 employees
5.0
Dec 11, 2024
Used 1 to 2 years
The cleanest accounting interface I have used
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
United States
Canada