Accrual and carryover rules match our policy exactly, including the cap, and the calendar shows the whole team. The arguments about who booked what and how many days are left are gone. That was worth the subscription on its own.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Approval chains and custom fields hit a ceiling
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Esther Jefferson
Finance Manager, Blackstone Contracting
United States·Professional services·11 to 50 employees
5.0
May 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
We stopped keeping HR in a shared drive
Managers see their own team and cannot see compensation for anyone else. Getting that permissions model right is why HR was willing to put real data in it.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Vanessa Adeyemi
Accountant, Lantern Creative
Canada·Professional services·201 to 500 employees
5.0
Mar 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Employees find their own documents now
The mobile app is genuinely used by our field staff, which I did not expect. They request time off from their phones and approvals happen the same day.
Pros
Onboarding with electronic I-9 and W-4 that new hires complete themselves
Cons
Flat rate pricing is expensive below twenty five employees
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Trisha Valentine
Chief of Staff, Kestrel Analytics
United States·Manufacturing·11 to 50 employees
5.0
Dec 6, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
New hires arrive already in the system
We had failed at two HR systems before this. The difference is that we actually finished implementing this one. It was live in about three weeks with our own team, no consultant, and people used it without a mandate.
Pros
Permissions model managers and HR both trust
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Emmett Bhatt
Finance Manager, Summit Physio
Canada·Financial services·51 to 200 employees
4.0
Nov 25, 2024
LinkedIn confirmedUsed less than 6 months
We stopped keeping HR in a shared drive
Accrual and carryover rules match our policy exactly, including the cap, and the calendar shows the whole team. The arguments about who booked what and how many days are left are gone. That was worth the subscription on its own.
Pros
Time off accruals and carryover rules that match real policy
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Vikram Marchetti
Sales Director, Foundry Road Studios
Canada·Construction·1 to 10 employees
5.0
Nov 13, 2024
Verified userLinkedIn confirmedUsed less than 6 months
The first HR system we finished implementing
Managers see their own team and cannot see compensation for anyone else. Getting that permissions model right is why HR was willing to put real data in it.
Pros
Permissions model managers and HR both trust
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Bianca Thibault
Practice Manager, Willow & Ash Salons
United States·Hospitality·1 to 10 employees
5.0
May 27, 2026
Verified userUsed 2 or more years
New hires arrive already in the system
We had failed at two HR systems before this. The difference is that we actually finished implementing this one. It was live in about three weeks with our own team, no consultant, and people used it without a mandate.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Oscar Thibault
VP of Sales, Kestrel Analytics
United States·Financial services·1 to 10 employees
5.0
Dec 1, 2025
Verified userUsed 6 to 12 months
Employees find their own documents now
The employee record is the quiet win. Compensation history, reviews, documents, emergency contacts and certifications in one place with real permissions. We were running that across a shared drive and a spreadsheet and I did not appreciate the risk until it was fixed.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Willa Grimaldi
HR Manager, Northgate Logistics
United States·Software·51 to 200 employees
3.0
Apr 29, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Under twenty five people the pricing bites
Approval chains are simpler than our structure needs and custom fields run out. At three hundred and forty people we are working around things that were effortless at ninety. It was the perfect product for us for four years.
Pros
Implementation a small team can finish without a consultant
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Bianca Beaumont
Sales Director, Cedar & Vine Interiors
United States·Marketing·51 to 200 employees
5.0
Jul 31, 2024
Verified userUsed 2 or more years
Managers see their team and nothing else
The employee record is the quiet win. Compensation history, reviews, documents, emergency contacts and certifications in one place with real permissions. We were running that across a shared drive and a spreadsheet and I did not appreciate the risk until it was fixed.
Pros
Onboarding with electronic I-9 and W-4 that new hires complete themselves
Cons
Flat rate pricing is expensive below twenty five employees
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Talia Xu
Project Manager, Granite Peak Roofing
United States·Accounting·1 to 10 employees
5.0
Jun 19, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Managers see their team and nothing else
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Implementation a small team can finish without a consultant
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Keith Petrov
Office Manager, Granite Peak Roofing
United States·Retail·201 to 500 employees
5.0
May 7, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The first HR system we finished implementing
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Implementation a small team can finish without a consultant
Cons
Flat rate pricing is expensive below twenty five employees
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Rosa Torres
Managing Partner, Maplewood Childcare
United States·Transport and logistics·1 to 10 employees
4.0
Feb 25, 2026
LinkedIn confirmedUsed 6 to 12 months
We stopped keeping HR in a shared drive
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Headcount and turnover reporting without a report writer
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Patrick Contreras
HR Manager, Ironwood Fabrication
United States·Manufacturing·51 to 200 employees
5.0
Nov 19, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Managers see their team and nothing else
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Headcount and turnover reporting without a report writer
Cons
Approval chains and custom fields hit a ceiling
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Farida Jimenez
Finance Manager, Summit Physio
United States·Construction·11 to 50 employees
5.0
Aug 16, 2025
Verified userUsed 2 or more years
Turnover reporting our board asked for
New hire paperwork used to be a folder of PDFs, a week of chasing, and an I-9 I was never fully confident about. Now they get a link, complete everything themselves before day one, and it is signed and filed. We hired eleven people last year and it stopped being an event.
Pros
Headcount and turnover reporting without a report writer
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Keith Kessler
People Operations Lead, Redbrick Property Group
United States·Software·11 to 50 employees
4.0
Jun 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
New hires arrive already in the system
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Implementation a small team can finish without a consultant
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Fiona Tran
Practice Manager, Willow & Ash Salons
United States·Legal·1 to 10 employees
5.0
Jun 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The first HR system we finished implementing
The mobile app is genuinely used by our field staff, which I did not expect. They request time off from their phones and approvals happen the same day.
Pros
Permissions model managers and HR both trust
Cons
Approval chains and custom fields hit a ceiling
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Mabel Paredes
Office Manager, Kestrel Analytics
United States·Retail·11 to 50 employees
4.0
Apr 11, 2025
Used 6 to 12 months
Turnover reporting our board asked for
Headcount and turnover reporting comes out of the box. Our board asked for twelve month attrition by department and I had it in about four minutes rather than the day it used to take.
Pros
Implementation a small team can finish without a consultant
Cons
Custom reporting means exporting to a spreadsheet
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Gabriel Bhatt
Bookkeeper, Hillcrest Family Clinic
Canada·Real estate·11 to 50 employees
2.0
Jan 29, 2025
Verified userUsed 2 or more years
The price climbs quietly as you hire
Per employee pricing means every hire raises the bill, which is fair and still surprises you. Our HR software line has tripled in three years while our team doubled, because we also moved up a tier for performance management.
Pros
Permissions model managers and HR both trust
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Kirsten Yamamoto
HR Manager, Lantern Creative
United States·Ecommerce·1 to 10 employees
4.0
Sep 20, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Employees find their own documents now
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Canada
United States