Verified userLinkedIn confirmedUsed 6 to 12 months
Approvals happen in Teams where people already are
Our implementation partner had done four companies in our industry and it showed. They pushed back on things we asked for that would have hurt us later. That relationship, not the software, is why this went well.
Pros
Dimensions that keep the chart of accounts small
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Freya Sharma
Studio Director, Silverbirch Accounting
United States·Nonprofit·51 to 200 employees
4.0
Jun 26, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our partner knew manufacturing properly
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Our implementation partner had done four companies in our industry and it showed. They pushed back on things we asked for that would have hurt us later. That relationship, not the software, is why this went well.
Pros
Approvals inside Teams where staff already work
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Douglas Nakamura
Operations Manager, Copper Mountain Brewing
United States·Transport and logistics·1 to 10 employees
4.0
Dec 26, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Excel editing that writes back to the ledger
The Team Members licence at eight dollars covers everyone who needs to look things up and approve. We have thirty one full users and about ninety Team Members. Costing all of those at the full rate would have made the project impossible.
Pros
Two way Excel editing that writes back to the ledger
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Adrian Gallardo
Head of Operations, Tidewater Marine Services
United States·Manufacturing·1 to 10 employees
3.0
Dec 20, 2024
Used 6 to 12 months
Your partner determines the outcome
Microsoft does not implement this and the variance between partners is enormous. Same software, two companies I know well, one is delighted and one spent eighteen months and rebuilt. Ask for references in your industry and actually call them, because you are buying a partner as much as a product.
United States·Financial services·1 to 10 employees
5.0
Jul 11, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Power BI on live data without a warehouse
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Dimensions that keep the chart of accounts small
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Esther Oyelaran
VP of Sales, Silverbirch Accounting
United States·Software·51 to 200 employees
4.0
Feb 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Power BI on live data without a warehouse
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Dimensions that keep the chart of accounts small
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Preston Kaur
Practice Manager, Harborline Supply
Canada·Transport and logistics·1 to 10 employees
4.0
Sep 10, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
One system from quote to cash
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Approvals inside Teams where staff already work
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Callum Winters
General Manager, Granite Peak Roofing
United States·Marketing·1 to 10 employees
5.0
Jul 6, 2026
LinkedIn confirmedUsed 2 or more years
Our partner knew manufacturing properly
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Two way Excel editing that writes back to the ledger
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Renee Okafor
Director of Finance, Kestrel Analytics
United States·Manufacturing·11 to 50 employees
4.0
May 22, 2026
Used 6 to 12 months
One system from quote to cash
Quote to order to shipment to invoice to cash is one flow in one system. We were running the quote in a CRM, the order in a spreadsheet and the invoice in accounting, and reconciling all three.
Pros
Power BI on live data without a warehouse project
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Gordon Moreau
Sales Director, Granite Peak Roofing
Canada·Education·51 to 200 employees
3.0
May 6, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Your partner determines the outcome
Essentials is eighty dollars per user per month now, up from where it sat for years. Anyone budgeting off an older number or an old blog post will be short, and at thirty users that difference is not trivial.
Pros
Dimensions that keep the chart of accounts small
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Jamal Barlow
Head of Operations, Tidewater Marine Services
United States·Construction·11 to 50 employees
5.0
Nov 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our partner knew manufacturing properly
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Dimensions that keep the chart of accounts small
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Renee Ashford
Accountant, Foundry Road Studios
Canada·Ecommerce·1 to 10 employees
1.0
Oct 23, 2024
Verified userUsed 1 to 2 years
Support routes you back to the partner
Anything past configuration needs an AL developer. They are scarce and expensive and we now have a standing queue of small improvements that individually cannot justify the invoice. Two years of small useful ideas nobody will ever build.
Pros
Approvals inside Teams where staff already work
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 25, 2024
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
19 found this helpful
Keith Vargas
Sales Director, Meridian Dental Group
Other·Education·11 to 50 employees
4.0
Oct 13, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our partner knew manufacturing properly
Quote to order to shipment to invoice to cash is one flow in one system. We were running the quote in a CRM, the order in a spreadsheet and the invoice in accounting, and reconciling all three.
Pros
Two way Excel editing that writes back to the ledger
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Nadia Abbott
Studio Director, Silverbirch Accounting
United States·Software·51 to 200 employees
3.0
Jul 26, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Your partner determines the outcome
Essentials is eighty dollars per user per month now, up from where it sat for years. Anyone budgeting off an older number or an old blog post will be short, and at thirty users that difference is not trivial.
Pros
Power BI on live data without a warehouse project
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 4, 2024
We appreciate you sharing this. Release readiness is something we want to make easier and your input is useful. Your partner or account team can discuss preview environments that may reduce your testing burden.
19 found this helpful
Jonathan Abbott
Operations Manager, Granite Peak Roofing
United States·Financial services·11 to 50 employees
5.0
Apr 27, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Approvals happen in Teams where people already are
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Approvals inside Teams where staff already work
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Emilio Ibarra
Studio Director, Ironwood Fabrication
United States·Construction·11 to 50 employees
4.0
Mar 21, 2026
LinkedIn confirmedUsed less than 6 months
One system from quote to cash
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Power BI on live data without a warehouse project
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Jasmine Ashford
Operations Manager, Silverbirch Accounting
United States·Legal·51 to 200 employees
4.0
Mar 3, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our partner knew manufacturing properly
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Low cost Team Members licence for readers and approvers
Verified userLinkedIn confirmedUsed less than 6 months
Your partner determines the outcome
The screens are dense and the terminology comes from the Navision era. New finance hires need weeks rather than days, and that training cost is real and never appears in any comparison.
Pros
Power BI on live data without a warehouse project
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 22, 2025
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
18 found this helpful
Nina Stavros
Owner, Lantern Creative
United States·Software·1 to 10 employees
4.0
Apr 11, 2025
Used 2 or more years
One system from quote to cash
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Approvals inside Teams where staff already work
Cons
Essentials moved up to eighty dollars per user per month
United States
Canada