Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped keeping a side spreadsheet
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Genuinely capable at nine dollars per user per month
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Wendy Petrov
Accountant, Beacon Legal Partners
United States·Transport and logistics·11 to 50 employees
3.0
Mar 3, 2026
Used less than 6 months
Marketing automation is thin
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Configurable by a sales manager without an administrator
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 5, 2026
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
22 found this helpful
Iris Isozaki
Managing Partner, Bluewater Consulting
United States·Software·1 to 10 employees
5.0
Feb 14, 2026
Used 6 to 12 months
Set up without an administrator
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Ursula Fry
HR Manager, Maplewood Childcare
United States·Real estate·11 to 50 employees
3.0
Jan 13, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Reporting is good rather than deep
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Beatriz Laroche
Accountant, Trailhead Bicycles
United States·Marketing·201 to 500 employees
1.0
Jun 21, 2025
Verified userUsed 1 to 2 years
Support is the weak point by a distance
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Nadia Delgado
Director of Finance, Prairie Rose Bakery
Other·Legal·1 to 10 employees
4.0
May 12, 2025
LinkedIn confirmedUsed 2 or more years
Sequences on Pro paid for the upgrade
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Emilio Quigley
Accountant, Northern Star Staffing
United States·Nonprofit·1 to 10 employees
5.0
Nov 8, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The phone being built in changed our day
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Rohan Rasmussen
Controller, Northern Star Staffing
United States·Real estate·201 to 500 employees
4.0
Feb 22, 2026
Verified userUsed less than 6 months
The phone being built in changed our day
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Meredith Menon
Founder, Coastline Outfitters
United States·Marketing·11 to 50 employees
5.0
Mar 2, 2025
Used 1 to 2 years
Nine dollars for something this capable
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Julia Stavros
Chief of Staff, Redbrick Property Group
United States·Manufacturing·11 to 50 employees
4.0
Nov 13, 2024
Verified userUsed less than 6 months
Nine dollars for something this capable
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Genevieve Dubois
Controller, Silverbirch Accounting
United States·Professional services·1 to 10 employees
5.0
Dec 22, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Calls log themselves against the record
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Built in phone with automatic call logging and recording
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Jerome Delgado
Owner, Hillcrest Family Clinic
Canada·Legal·51 to 200 employees
3.0
Sep 1, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The jump from Growth to Pro is steep
Reports cover pipeline, activity and forecasting well. Anything cohort based or unusual means exporting. For our sales manager it is enough and our finance lead builds his own in a spreadsheet.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Rashid Paredes
Director of Finance, Prairie Rose Bakery
United States·Retail·1 to 10 employees
5.0
Mar 31, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Calls log themselves against the record
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Warren Quigley
Head of Operations, Hillcrest Family Clinic
United States·Ecommerce·1 to 10 employees
3.0
Sep 1, 2024
Used 6 to 12 months
Marketing automation is thin
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Mireille Kirkwood
Finance Manager, Bluewater Consulting
United States·Legal·51 to 200 employees
5.0
Oct 14, 2025
Used 2 or more years
Our reps stopped keeping a side spreadsheet
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Laura Jain
Project Manager, Harborline Supply
United States·Marketing·51 to 200 employees
5.0
Nov 9, 2024
Used 2 or more years
Free tier ran our first year
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Tanya Gallardo
Project Manager, Copper Mountain Brewing
United States·Ecommerce·11 to 50 employees
4.0
Mar 19, 2026
LinkedIn confirmedUsed 2 or more years
Lead scoring that turned out to be right
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Beatriz Fontaine
General Manager, Lantern Creative
United States·Manufacturing·1 to 10 employees
3.0
Feb 24, 2026
LinkedIn confirmedUsed 6 to 12 months
Better if you run other Freshworks products
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
Configurable by a sales manager without an administrator
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Tanya Barlow
Operations Manager, Silverbirch Accounting
United States·Marketing·500+ employees
3.0
Jan 24, 2026
Verified userUsed 6 to 12 months
Marketing automation is thin
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
Genuinely capable at nine dollars per user per month
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 28, 2026
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
18 found this helpful
Adele Pemberton
Sales Director, Tidewater Marine Services
United States·Healthcare·201 to 500 employees
5.0
Apr 9, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Set up without an administrator
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Some features assume you run other Freshworks products
United States
Canada