Verified userLinkedIn confirmedUsed 6 to 12 months
Lead scoring that turned out to be right
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Yosef Ferrari
Founder, Cedar & Vine Interiors
Canada·Professional services·1 to 10 employees
4.0
May 30, 2026
Used less than 6 months
Calls log themselves against the record
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Configurable by a sales manager without an administrator
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Brooke Torres
Project Manager, Cedar & Vine Interiors
Canada·Financial services·51 to 200 employees
5.0
May 26, 2026
Verified userUsed 1 to 2 years
Lead scoring that turned out to be right
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Alistair Kaur
Office Manager, Ironwood Fabrication
United States·Real estate·500+ employees
5.0
May 6, 2026
Verified userUsed less than 6 months
Our reps stopped keeping a side spreadsheet
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Two way email sync that keeps full context on the deal
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Nadia Mensah
Director of Finance, Tidewater Marine Services
Canada·Software·1 to 10 employees
5.0
Oct 18, 2025
Used 1 to 2 years
Free tier ran our first year
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Simone Velazquez
Bookkeeper, Tidewater Marine Services
Canada·Financial services·1 to 10 employees
5.0
Jul 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nine dollars for something this capable
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Configurable by a sales manager without an administrator
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Liam Schneider
Project Manager, Aurora Print House
Canada·Legal·201 to 500 employees
3.0
May 28, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Reporting is good rather than deep
The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Sarah Lin
Founder, Harborline Supply
United States·Nonprofit·11 to 50 employees
4.0
Apr 12, 2025
Verified userUsed 2 or more years
Set up without an administrator
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Configurable by a sales manager without an administrator
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Portia Cisneros
Project Manager, Summit Physio
United States·Nonprofit·1 to 10 employees
2.0
Mar 18, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Time zone decides your response time
First response took two days and asked me to restate the problem I had already described in detail. When we finally reached a technical person they were good. Getting there took a week on an issue that was blocking our team.
Pros
Genuinely capable at nine dollars per user per month
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Vincent Thibault
HR Manager, Bluewater Consulting
Canada·Professional services·11 to 50 employees
5.0
Nov 27, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Our reps stopped keeping a side spreadsheet
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Genuinely capable at nine dollars per user per month
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Ronan Barlow
Sales Director, Blackstone Contracting
Canada·Software·11 to 50 employees
4.0
Oct 26, 2024
Verified userUsed 2 or more years
Lead scoring that turned out to be right
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Real free tier for up to three users
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Uma Boucher
People Operations Lead, Clearview Windows
United States·Software·1 to 10 employees
4.0
Dec 13, 2025
LinkedIn confirmedUsed 2 or more years
Lead scoring that turned out to be right
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Built in phone with automatic call logging and recording
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Meredith Castellanos
Managing Partner, Fairview Veterinary
United States·Manufacturing·201 to 500 employees
4.0
Mar 7, 2025
LinkedIn confirmedUsed 6 to 12 months
Lead scoring that turned out to be right
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Configurable by a sales manager without an administrator
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Wren Kirkwood
Bookkeeper, Northgate Logistics
United States·Education·1 to 10 employees
4.0
Aug 8, 2024
Used 1 to 2 years
Calls log themselves against the record
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Denise Quintero
Studio Director, Willow & Ash Salons
United States·Professional services·51 to 200 employees
4.0
Jul 16, 2024
Used 1 to 2 years
Free tier ran our first year
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Malcolm Okonkwo
Accountant, Aurora Print House
United States·Hospitality·11 to 50 employees
5.0
Jun 3, 2026
Verified userUsed 6 to 12 months
Free tier ran our first year
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Vikram Brennan
Founder, Ironwood Fabrication
Canada·Retail·11 to 50 employees
4.0
May 4, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped keeping a side spreadsheet
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Aaron Chaudhary
Sales Director, Willow & Ash Salons
Canada·Financial services·11 to 50 employees
4.0
Mar 25, 2025
Verified userUsed 1 to 2 years
Sequences on Pro paid for the upgrade
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Samuel Leclerc
Founder, Kestrel Analytics
United States·Construction·1 to 10 employees
4.0
Dec 14, 2024
Verified userUsed 6 to 12 months
Sequences on Pro paid for the upgrade
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Built in phone with automatic call logging and recording
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Keith Forsythe
Controller, Lantern Creative
United States·Marketing·11 to 50 employees
5.0
Sep 24, 2024
Verified userUsed 1 to 2 years
Calls log themselves against the record
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
United States
Canada