I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Access to large group health plans a small employer cannot buy alone
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Otis Contreras
Head of Operations, Clearview Windows
Canada·Healthcare·1 to 10 employees
5.0
Aug 7, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Support answers at eleven at night
Payroll runs itself, the 401(k) is integrated, and I have not thought about a tax filing in two years. For a company of our size that is the entire value proposition.
Pros
Access to large group health plans a small employer cannot buy alone
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Elliot Jimenez
Project Manager, Silverbirch Accounting
United States·Nonprofit·201 to 500 employees
5.0
May 5, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Health plans we could never buy alone
Payroll runs itself, the 401(k) is integrated, and I have not thought about a tax filing in two years. For a company of our size that is the entire value proposition.
Pros
Support available around the clock by phone, chat and Slack
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Katya Paredes
Chief of Staff, Maplewood Childcare
United States·Hospitality·11 to 50 employees
5.0
Mar 18, 2025
Used 6 to 12 months
Health plans we could never buy alone
We hired our first employee in a new state on a Tuesday and were compliant there by Wednesday. Doing that ourselves would have been weeks of registration paperwork.
Pros
Published per employee pricing in a market that hides it
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Imani Doyle
HR Manager, Lantern Creative
United States·Real estate·11 to 50 employees
4.0
May 17, 2026
Verified userLinkedIn confirmedUsed 2 or more years
It published a price, which nobody else did
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Support available around the clock by phone, chat and Slack
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Rohan Silva
Office Manager, Northgate Logistics
United States·Financial services·11 to 50 employees
3.0
Aug 19, 2025
Used 6 to 12 months
Co employment takes explaining internally
You get the plans they offer. We wanted to keep a specific carrier our team liked and could not, and our broker relationship ended. For most small companies that trade is worth it and you should know you are making it.
Pros
Support available around the clock by phone, chat and Slack
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 26, 2025
Thank you for the feedback. We are sorry the correction took as long as it did, as amended filings depend partly on agency timelines but our communication should have been clearer. Please reach out if anything is still open.
23 found this helpful
Iris Sinclair
HR Manager, Hillcrest Family Clinic
United States·Transport and logistics·1 to 10 employees
5.0
Apr 9, 2026
Verified userUsed 6 to 12 months
Compliance in four states stopped being my problem
The platform is simple enough that I actually keep it current. Every HR system I ran before this decayed because maintaining it was a project. This one takes minutes.
Pros
Workers compensation bundled without a separate broker
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Rashid Tanaka
Director of Finance, Beacon Legal Partners
Canada·Real estate·1 to 10 employees
4.0
Dec 5, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Health plans we could never buy alone
Workers compensation is bundled rather than a separate broker relationship and a separate audit. That removed an annual exercise nobody on our team was qualified to do.
Pros
Workers compensation bundled without a separate broker
Cons
Leaving means unwinding an employer of record relationship
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Tessa Haddad
Practice Manager, Fairview Veterinary
United States·Legal·51 to 200 employees
4.0
Oct 6, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It published a price, which nobody else did
We have people in four states and the compliance surface terrified me. Registrations, filings, state specific requirements. That is now their problem rather than mine and it is the single largest reason we pay the premium.
Pros
Multi state compliance and registration handled for you
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Hannah Okonkwo
Chief of Staff, Copper Mountain Brewing
United States·Accounting·11 to 50 employees
2.0
Aug 31, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Leaving is a genuine project
We started the process of moving off and it is far more involved than cancelling software, because you are unwinding an employer of record relationship. State registrations have to be re established in your own name, and the timeline runs into months. Budget for it before you sign, not when you leave.
Pros
Published per employee pricing in a market that hides it
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Leonard Whitaker
People Operations Lead, Meridian Dental Group
Canada·Legal·1 to 10 employees
5.0
Jun 20, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It published a price, which nobody else did
We are nineteen people and we offer health coverage that our candidates recognise from much larger employers. Shopping that on our own we were quoted terribly. Inside the pooled risk it is a different market, and it has directly won us two hires against bigger competitors.
Pros
Support available around the clock by phone, chat and Slack
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Gabriel Ponce
Studio Director, Redbrick Property Group
Canada·Real estate·1 to 10 employees
5.0
Apr 14, 2025
Verified userUsed 6 to 12 months
Health plans we could never buy alone
The platform is simple enough that I actually keep it current. Every HR system I ran before this decayed because maintaining it was a project. This one takes minutes.
Pros
Support available around the clock by phone, chat and Slack
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Simon Delgado
Office Manager, Ironwood Fabrication
Canada·Hospitality·51 to 200 employees
4.0
May 27, 2026
Used 6 to 12 months
It published a price, which nobody else did
We hired our first employee in a new state on a Tuesday and were compliant there by Wednesday. Doing that ourselves would have been weeks of registration paperwork.
Pros
Workers compensation bundled without a separate broker
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Omar Espinoza
Operations Manager, Summit Physio
United States·Real estate·201 to 500 employees
2.0
Apr 5, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The per employee fee stings at scale
An employee was onboarded with the wrong state and it took three weeks and several conversations to correct the withholding and the filings. Support was pleasant throughout and it still took three weeks and a corrected filing.
Pros
Multi state compliance and registration handled for you
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 9, 2026
Thank you for the feedback. We are sorry the correction took as long as it did, as amended filings depend partly on agency timelines but our communication should have been clearer. Please reach out if anything is still open.
20 found this helpful
Franklin Whitaker
Head of Operations, Vertex Machine Works
Canada·Retail·51 to 200 employees
5.0
Sep 17, 2025
Verified userUsed 6 to 12 months
Simple enough that I actually maintain it
We are nineteen people and we offer health coverage that our candidates recognise from much larger employers. Shopping that on our own we were quoted terribly. Inside the pooled risk it is a different market, and it has directly won us two hires against bigger competitors.
Pros
Published per employee pricing in a market that hides it
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Jasmine Velazquez
Controller, Willow & Ash Salons
United States·Professional services·51 to 200 employees
5.0
Jan 2, 2025
Verified userUsed 6 to 12 months
Support answers at eleven at night
We are nineteen people and we offer health coverage that our candidates recognise from much larger employers. Shopping that on our own we were quoted terribly. Inside the pooled risk it is a different market, and it has directly won us two hires against bigger competitors.
Pros
Multi state compliance and registration handled for you
Cons
Leaving means unwinding an employer of record relationship
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Douglas Mensah
Chief of Staff, Coastline Outfitters
Canada·Healthcare·51 to 200 employees
4.0
Jan 21, 2025
Used 6 to 12 months
Onboarding a new state took a day
Workers compensation is bundled rather than a separate broker relationship and a separate audit. That removed an annual exercise nobody on our team was qualified to do.
Pros
Published per employee pricing in a market that hides it
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Talia Winters
Office Manager, Foundry Road Studios
United States·Real estate·51 to 200 employees
2.0
Oct 7, 2025
LinkedIn confirmedUsed 1 to 2 years
An onboarding error took weeks to unpick
We started the process of moving off and it is far more involved than cancelling software, because you are unwinding an employer of record relationship. State registrations have to be re established in your own name, and the timeline runs into months. Budget for it before you sign, not when you leave.
Pros
Simple enough that a founder keeps it maintained
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Nolan Villanueva
Finance Manager, Lantern Creative
Canada·Transport and logistics·201 to 500 employees
5.0
Aug 29, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Simple enough that I actually maintain it
We have people in four states and the compliance surface terrified me. Registrations, filings, state specific requirements. That is now their problem rather than mine and it is the single largest reason we pay the premium.
Pros
Multi state compliance and registration handled for you
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Liam Reyes
Operations Manager, Coastline Outfitters
Canada·Manufacturing·11 to 50 employees
5.0
Feb 1, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Health plans we could never buy alone
We have people in four states and the compliance surface terrified me. Registrations, filings, state specific requirements. That is now their problem rather than mine and it is the single largest reason we pay the premium.
United States
Canada