I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Support available around the clock by phone, chat and Slack
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Adele Espinoza
Chief of Staff, Willow & Ash Salons
Other·Retail·11 to 50 employees
4.0
May 9, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Health plans we could never buy alone
I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Support available around the clock by phone, chat and Slack
Cons
Leaving means unwinding an employer of record relationship
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Bianca Gallardo
Founder, Hillcrest Family Clinic
Canada·Education·201 to 500 employees
4.0
Jul 4, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Support answers at eleven at night
We are nineteen people and we offer health coverage that our candidates recognise from much larger employers. Shopping that on our own we were quoted terribly. Inside the pooled risk it is a different market, and it has directly won us two hires against bigger competitors.
Pros
Workers compensation bundled without a separate broker
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Deepa Ishikawa
Project Manager, Lantern Creative
Canada·Hospitality·11 to 50 employees
4.0
Jun 25, 2026
Verified userUsed 2 or more years
Onboarding a new state took a day
Payroll runs itself, the 401(k) is integrated, and I have not thought about a tax filing in two years. For a company of our size that is the entire value proposition.
Pros
Access to large group health plans a small employer cannot buy alone
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Renee Jorgensen
Accountant, Aurora Print House
United States·Ecommerce·1 to 10 employees
5.0
May 24, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Compliance in four states stopped being my problem
Workers compensation is bundled rather than a separate broker relationship and a separate audit. That removed an annual exercise nobody on our team was qualified to do.
Pros
Workers compensation bundled without a separate broker
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Yasmin Thibault
Managing Partner, Blackstone Contracting
Canada·Nonprofit·1 to 10 employees
3.0
Mar 31, 2026
LinkedIn confirmedUsed 2 or more years
Fewer HR features than a dedicated system
Explaining co employment to our team took real effort. People saw a different employer name on tax documents and had questions. Nothing was wrong and I should have communicated it before rather than after.
Pros
Published per employee pricing in a market that hides it
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Tomas Goodwin
Bookkeeper, Copper Mountain Brewing
United States·Construction·1 to 10 employees
4.0
Mar 18, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Health plans we could never buy alone
We are nineteen people and we offer health coverage that our candidates recognise from much larger employers. Shopping that on our own we were quoted terribly. Inside the pooled risk it is a different market, and it has directly won us two hires against bigger competitors.
Pros
Multi state compliance and registration handled for you
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ines Nakashima
Owner, Cedar & Vine Interiors
United States·Nonprofit·11 to 50 employees
2.0
Nov 23, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Leaving is a genuine project
We started the process of moving off and it is far more involved than cancelling software, because you are unwinding an employer of record relationship. State registrations have to be re established in your own name, and the timeline runs into months. Budget for it before you sign, not when you leave.
Pros
Multi state compliance and registration handled for you
Cons
Leaving means unwinding an employer of record relationship
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 4, 2025
Thank you for the feedback. We are sorry the correction took as long as it did, as amended filings depend partly on agency timelines but our communication should have been clearer. Please reach out if anything is still open.
10 found this helpful
Quentin Chaudhary
VP of Sales, Northern Star Staffing
United States·Software·51 to 200 employees
4.0
Oct 4, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support answers at eleven at night
We have people in four states and the compliance surface terrified me. Registrations, filings, state specific requirements. That is now their problem rather than mine and it is the single largest reason we pay the premium.
Pros
Support available around the clock by phone, chat and Slack
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Warren Ortiz
People Operations Lead, Copper Mountain Brewing
Canada·Marketing·51 to 200 employees
3.0
Sep 24, 2025
LinkedIn confirmedUsed 6 to 12 months
You live inside their plan structure
Performance reviews, applicant tracking and org planning are thin or absent. We run a separate tool for that. Justworks is a PEO first and an HR platform second, and the marketing slightly blurs that.
Pros
Published per employee pricing in a market that hides it
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Kimberly Vaughn
VP of Sales, Silverbirch Accounting
Canada·Marketing·11 to 50 employees
4.0
Sep 11, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Health plans we could never buy alone
Payroll runs itself, the 401(k) is integrated, and I have not thought about a tax filing in two years. For a company of our size that is the entire value proposition.
Pros
Published per employee pricing in a market that hides it
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ezra Ogilvie
Director of Finance, Harborline Supply
Canada·Professional services·1 to 10 employees
5.0
Mar 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It published a price, which nobody else did
Payroll runs itself, the 401(k) is integrated, and I have not thought about a tax filing in two years. For a company of our size that is the entire value proposition.
Pros
Support available around the clock by phone, chat and Slack
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Nina Whitaker
Chief of Staff, Clearview Windows
United States·Construction·201 to 500 employees
2.0
Mar 10, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The per employee fee stings at scale
At a hundred and forty people the platform fee is a large line item for what is, at that size, payroll and benefits administration we could run ourselves. The value curve genuinely turns and nobody tells you where the turn is.
Pros
Workers compensation bundled without a separate broker
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ingrid Gallagher
Accountant, Sandbar Hospitality
United States·Retail·11 to 50 employees
4.0
Sep 11, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support answers at eleven at night
I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Workers compensation bundled without a separate broker
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Genevieve Jenkins
Controller, Falcon Ridge Landscaping
Canada·Transport and logistics·1 to 10 employees
4.0
Apr 21, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Workers compensation handled without a broker
We hired our first employee in a new state on a Tuesday and were compliant there by Wednesday. Doing that ourselves would have been weeks of registration paperwork.
Pros
Access to large group health plans a small employer cannot buy alone
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Gwen Velazquez
Controller, Vertex Machine Works
United States·Software·51 to 200 employees
2.0
Mar 23, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The per employee fee stings at scale
We started the process of moving off and it is far more involved than cancelling software, because you are unwinding an employer of record relationship. State registrations have to be re established in your own name, and the timeline runs into months. Budget for it before you sign, not when you leave.
Pros
Multi state compliance and registration handled for you
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 1, 2026
Thank you for the feedback. We are sorry the correction took as long as it did, as amended filings depend partly on agency timelines but our communication should have been clearer. Please reach out if anything is still open.
9 found this helpful
Leonard Castellanos
VP of Sales, Aurora Print House
Canada·Legal·11 to 50 employees
2.0
May 9, 2025
LinkedIn confirmedUsed 2 or more years
Leaving is a genuine project
At a hundred and forty people the platform fee is a large line item for what is, at that size, payroll and benefits administration we could run ourselves. The value curve genuinely turns and nobody tells you where the turn is.
Pros
Multi state compliance and registration handled for you
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Nadia Lin
Finance Manager, Vertex Machine Works
United States·Construction·1 to 10 employees
3.0
Feb 21, 2025
Verified userUsed 1 to 2 years
The maths changes as you grow
At fifteen people the pooled rates were a bargain. At around a hundred and thirty we started getting comparable direct quotes and the per employee fee became the expensive part. We are modelling a move, which I understand is the normal life cycle rather than a complaint.
Pros
Simple enough that a founder keeps it maintained
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Andre Thornton
Founder, Willow & Ash Salons
United States·Software·1 to 10 employees
3.0
Dec 3, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Co employment takes explaining internally
Performance reviews, applicant tracking and org planning are thin or absent. We run a separate tool for that. Justworks is a PEO first and an HR platform second, and the marketing slightly blurs that.
Pros
Simple enough that a founder keeps it maintained
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 5, 2024
Thank you for the feedback. We are sorry the correction took as long as it did, as amended filings depend partly on agency timelines but our communication should have been clearer. Please reach out if anything is still open.
9 found this helpful
Malcolm Kaminski
People Operations Lead, Northgate Logistics
United States·Real estate·11 to 50 employees
5.0
Nov 22, 2024
LinkedIn confirmedUsed less than 6 months
Compliance in four states stopped being my problem
The platform is simple enough that I actually keep it current. Every HR system I ran before this decayed because maintaining it was a project. This one takes minutes.
Pros
Published per employee pricing in a market that hides it
Canada
United States