Payroll runs itself, the 401(k) is integrated, and I have not thought about a tax filing in two years. For a company of our size that is the entire value proposition.
Pros
Workers compensation bundled without a separate broker
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Vincent Lambert
Founder, Trailhead Bicycles
United States·Nonprofit·1 to 10 employees
4.0
Jan 4, 2026
Verified userUsed less than 6 months
Support answers at eleven at night
Workers compensation is bundled rather than a separate broker relationship and a separate audit. That removed an annual exercise nobody on our team was qualified to do.
Pros
Workers compensation bundled without a separate broker
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Andre Escobar
Sales Director, Bluewater Consulting
Canada·Professional services·11 to 50 employees
2.0
Nov 17, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Leaving is a genuine project
We started the process of moving off and it is far more involved than cancelling software, because you are unwinding an employer of record relationship. State registrations have to be re established in your own name, and the timeline runs into months. Budget for it before you sign, not when you leave.
Pros
Simple enough that a founder keeps it maintained
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Jasmine Yates
Sales Director, Beacon Legal Partners
United States·Manufacturing·11 to 50 employees
5.0
Sep 4, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support answers at eleven at night
We have people in four states and the compliance surface terrified me. Registrations, filings, state specific requirements. That is now their problem rather than mine and it is the single largest reason we pay the premium.
Pros
Simple enough that a founder keeps it maintained
Cons
Leaving means unwinding an employer of record relationship
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Miguel Menon
Office Manager, Bluewater Consulting
Canada·Ecommerce·1 to 10 employees
5.0
Aug 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Health plans we could never buy alone
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Published per employee pricing in a market that hides it
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Miguel Tremblay
Managing Partner, Falcon Ridge Landscaping
United States·Financial services·201 to 500 employees
2.0
May 2, 2025
Verified userUsed 6 to 12 months
The per employee fee stings at scale
At a hundred and forty people the platform fee is a large line item for what is, at that size, payroll and benefits administration we could run ourselves. The value curve genuinely turns and nobody tells you where the turn is.
Pros
Multi state compliance and registration handled for you
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Valerie Barlow
Director of Finance, Ironwood Fabrication
United States·Hospitality·11 to 50 employees
3.0
Apr 21, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
You live inside their plan structure
Explaining co employment to our team took real effort. People saw a different employer name on tax documents and had questions. Nothing was wrong and I should have communicated it before rather than after.
Pros
Support available around the clock by phone, chat and Slack
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Quinn Eriksson
Chief of Staff, Maplewood Childcare
Canada·Transport and logistics·500+ employees
4.0
Apr 17, 2025
Verified userUsed 1 to 2 years
Health plans we could never buy alone
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Published per employee pricing in a market that hides it
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Paige Ashford
Studio Director, Coastline Outfitters
Canada·Real estate·1 to 10 employees
4.0
Dec 25, 2024
LinkedIn confirmedUsed less than 6 months
Workers compensation handled without a broker
We are nineteen people and we offer health coverage that our candidates recognise from much larger employers. Shopping that on our own we were quoted terribly. Inside the pooled risk it is a different market, and it has directly won us two hires against bigger competitors.
Pros
Published per employee pricing in a market that hides it
Cons
Corrections to filings can take weeks to resolve
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Tessa Gallagher
Office Manager, Trailhead Bicycles
United States·Ecommerce·11 to 50 employees
5.0
Nov 20, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
We hire against companies ten times our size
I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Published per employee pricing in a market that hides it
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Giselle Haugen
Operations Manager, Kestrel Analytics
United States·Manufacturing·201 to 500 employees
5.0
Sep 9, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Onboarding a new state took a day
The platform is simple enough that I actually keep it current. Every HR system I ran before this decayed because maintaining it was a project. This one takes minutes.
Pros
Workers compensation bundled without a separate broker
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Marcus Winters
Head of Operations, Tidewater Marine Services
United States·Retail·1 to 10 employees
2.0
Sep 7, 2024
Verified userLinkedIn confirmedUsed less than 6 months
An onboarding error took weeks to unpick
An employee was onboarded with the wrong state and it took three weeks and several conversations to correct the withholding and the filings. Support was pleasant throughout and it still took three weeks and a corrected filing.
Pros
Workers compensation bundled without a separate broker
Cons
Leaving means unwinding an employer of record relationship
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Nina Marchetti
Chief of Staff, Ironwood Fabrication
United States·Software·1 to 10 employees
5.0
Aug 8, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Workers compensation handled without a broker
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Workers compensation bundled without a separate broker
Cons
Co employment needs explaining to your team
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Otis Jorgensen
Bookkeeper, Ironwood Fabrication
United States·Manufacturing·1 to 10 employees
4.0
Feb 27, 2025
Used 1 to 2 years
Health plans we could never buy alone
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Access to large group health plans a small employer cannot buy alone
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Julia Ibarra
Chief of Staff, Trailhead Bicycles
United States·Ecommerce·11 to 50 employees
1.0
Sep 23, 2024
Verified userLinkedIn confirmedUsed less than 6 months
An onboarding error took weeks to unpick
An employee was onboarded with the wrong state and it took three weeks and several conversations to correct the withholding and the filings. Support was pleasant throughout and it still took three weeks and a corrected filing.
Pros
Simple enough that a founder keeps it maintained
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Rosa Doyle
General Manager, Summit Physio
Canada·Legal·11 to 50 employees
5.0
Jul 22, 2025
Verified userUsed less than 6 months
Support answers at eleven at night
I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Multi state compliance and registration handled for you
Cons
HR features beyond the core are thin
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Simone Ashford
HR Manager, Sandbar Hospitality
Canada·Manufacturing·11 to 50 employees
5.0
Jun 3, 2025
Verified userUsed 2 or more years
We hire against companies ten times our size
I have contacted support at genuinely odd hours and got a competent human quickly, by phone and by Slack. As a founder doing HR at eleven at night after the real work, that availability is not a nice to have.
Pros
Support available around the clock by phone, chat and Slack
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Jasmine Raghavan
Director of Finance, Coastline Outfitters
Canada·Transport and logistics·11 to 50 employees
5.0
Jan 28, 2025
LinkedIn confirmedUsed less than 6 months
Onboarding a new state took a day
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Published per employee pricing in a market that hides it
Cons
You are limited to the benefit plans they offer
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Yusuf Serrano
Office Manager, Harborline Supply
United States·Marketing·1 to 10 employees
3.0
Dec 19, 2024
Verified userUsed 2 or more years
You live inside their plan structure
Explaining co employment to our team took real effort. People saw a different employer name on tax documents and had questions. Nothing was wrong and I should have communicated it before rather than after.
Pros
Support available around the clock by phone, chat and Slack
Cons
The value case weakens as you pass roughly a hundred employees
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 31, 2024
Thank you for the feedback. We are sorry the correction took as long as it did, as amended filings depend partly on agency timelines but our communication should have been clearer. Please reach out if anything is still open.
6 found this helpful
Oscar Ivanov
Studio Director, Tidewater Marine Services
United States·Financial services·1 to 10 employees
4.0
Dec 4, 2024
Verified userUsed 6 to 12 months
It published a price, which nobody else did
Every other PEO we spoke to would not give a number without a discovery call and a proposal. Justworks publishes seventy nine and one hundred and nine per employee on their website. That transparency is why they got our shortlist and eventually our business.
Pros
Support available around the clock by phone, chat and Slack
Canada
United States