Verified userLinkedIn confirmedUsed 6 to 12 months
Support quality fell off a cliff
The implementation fee was quoted after we had agreed the per employee rate and it was a substantial percentage of the annual subscription. It is apparently standard. It was not in the number I took to my board and that was an uncomfortable meeting.
Pros
Complex time and union rules it can genuinely express
Cons
Leaving is a long and deliberately difficult process
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Ibrahim Haddad
Bookkeeper, Copper Mountain Brewing
United States·Financial services·51 to 200 employees
4.0
Jun 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex time rules it can actually express
We replaced an applicant tracking system, an HR system, a payroll provider and a time clock vendor. The integrations between those four were a permanent tax and they are gone.
Pros
Replaces several systems and the integrations between them
Cons
Leaving is a long and deliberately difficult process
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Devon Pyne
Project Manager, Aurora Print House
United States·Nonprofit·11 to 50 employees
3.0
Nov 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Your representative is the product
Our first representative was excellent. She left and the replacement took months to understand our setup, during which everything got slower. The platform did not change and our experience of it changed completely.
Pros
Beti employee payroll review that measurably cuts corrections
Cons
Leaving is a long and deliberately difficult process
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 5, 2025
Thank you for sharing this. We take feedback about the service experience seriously and we are sorry yours has not met the standard we set. Your account team has been notified and will reach out to discuss it directly.
12 found this helpful
Yusuf Menon
People Operations Lead, Clearview Windows
United States·Financial services·1 to 10 employees
4.0
Jul 5, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting across the whole employee lifecycle
Our time rules involve union schedules, shift differentials and premium overtime. Paycom expresses all of it. Two other vendors in the evaluation told us we would need a workaround.
Pros
Complex time and union rules it can genuinely express
Cons
Implementation fees arrive after the rate is agreed
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Selena Valentine
Bookkeeper, Ironwood Fabrication
United States·Transport and logistics·11 to 50 employees
4.0
Nov 12, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It replaced four systems and two integrations
Multi state withholding including reciprocity is handled correctly. I watched a previous system get Illinois and Iowa wrong for two quarters and it cost us in amended returns. This has not been wrong once in four years.
Pros
Reporting across the entire employee lifecycle
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Leonard Kirkwood
Office Manager, Northern Star Staffing
United States·Ecommerce·11 to 50 employees
4.0
Jul 8, 2026
Used 2 or more years
It replaced four systems and two integrations
Our time rules involve union schedules, shift differentials and premium overtime. Paycom expresses all of it. Two other vendors in the evaluation told us we would need a workaround.
Pros
A true single database across payroll, HR, time and talent
Cons
Implementation fees arrive after the rate is agreed
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Ezra Valentine
VP of Sales, Northgate Logistics
United States·Software·51 to 200 employees
5.0
May 29, 2026
Verified userUsed 2 or more years
Reporting across the whole employee lifecycle
We replaced an applicant tracking system, an HR system, a payroll provider and a time clock vendor. The integrations between those four were a permanent tax and they are gone.
Pros
Multi state withholding and reciprocity handled correctly
Cons
No published pricing, so every buyer negotiates blind
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Caleb Hollis
Founder, Granite Peak Roofing
Canada·Software·51 to 200 employees
3.0
Mar 7, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Powerful platform, exhausting relationship
Our first representative was excellent. She left and the replacement took months to understand our setup, during which everything got slower. The platform did not change and our experience of it changed completely.
Pros
Complex time and union rules it can genuinely express
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Zachary Rooney
Head of Operations, Harborline Supply
United States·Education·1 to 10 employees
5.0
Dec 31, 2025
Used 1 to 2 years
Complex time rules it can actually express
Beti puts the paycheck in front of the employee before the run closes and asks them to check it. Our post payroll corrections went from a couple of dozen a cycle to almost none, because the person who knows their hours are wrong is the person now looking at them.
Pros
Multi state withholding and reciprocity handled correctly
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Yasmin Nascimento
Director of Finance, Maplewood Childcare
United States·Retail·11 to 50 employees
3.0
Jul 22, 2025
Verified userUsed 1 to 2 years
Your representative is the product
Our first representative was excellent. She left and the replacement took months to understand our setup, during which everything got slower. The platform did not change and our experience of it changed completely.
Pros
Reporting across the entire employee lifecycle
Cons
Leaving is a long and deliberately difficult process
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Talia Ogilvie
Practice Manager, Blackstone Contracting
Canada·Construction·201 to 500 employees
4.0
Dec 16, 2024
LinkedIn confirmedUsed 1 to 2 years
It replaced four systems and two integrations
We replaced an applicant tracking system, an HR system, a payroll provider and a time clock vendor. The integrations between those four were a permanent tax and they are gone.
Pros
Replaces several systems and the integrations between them
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Sofia Barlow
Sales Director, Silverbirch Accounting
United States·Legal·1 to 10 employees
1.0
May 23, 2026
Verified userUsed 2 or more years
The demo was not the product we got
Several things demonstrated to us behaved differently in our configuration, and the answer was that we needed a module we had not bought. Nothing was technically untrue in the demo. It was not the whole picture either, and I would record the demo next time.
Pros
Reporting across the entire employee lifecycle
Cons
Implementation fees arrive after the rate is agreed
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 27, 2026
We appreciate the detail here. Implementation scope and pricing should be clear before any agreement is signed, and we are sorry that was not your experience. Please contact us so we can review what happened.
10 found this helpful
Pablo Sinclair
Practice Manager, Aurora Print House
United States·Ecommerce·51 to 200 employees
4.0
Sep 26, 2025
Verified userUsed 1 to 2 years
Multi state withholding it gets right
We replaced an applicant tracking system, an HR system, a payroll provider and a time clock vendor. The integrations between those four were a permanent tax and they are gone.
Pros
Beti employee payroll review that measurably cuts corrections
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Amelia Quintero
Chief of Staff, Vertex Machine Works
United States·Ecommerce·1 to 10 employees
4.0
Sep 15, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Complex time rules it can actually express
Everything reads and writes the same employee record. No nightly sync, no reconciliation between the HR system and the payroll system, no arguing about which one is right. For eleven hundred people across nine states that architecture is worth real money and it is genuinely rare.
Pros
Replaces several systems and the integrations between them
Cons
Leaving is a long and deliberately difficult process
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Adele Donovan
Bookkeeper, Redbrick Property Group
United States·Manufacturing·1 to 10 employees
5.0
Aug 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One database means one version of a person
Multi state withholding including reciprocity is handled correctly. I watched a previous system get Illinois and Iowa wrong for two quarters and it cost us in amended returns. This has not been wrong once in four years.
Pros
Complex time and union rules it can genuinely express
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ian Villareal
Project Manager, Redbrick Property Group
United States·Construction·201 to 500 employees
1.0
Jul 16, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The sales process was relentless
Support was responsive during implementation and has been poor since. Tickets sit, the representative changes without notice, and getting to someone who understands a complex payroll question takes escalation and days. For a system running payroll for eleven hundred people that is the wrong risk profile.
Pros
Multi state withholding and reciprocity handled correctly
Cons
Implementation fees arrive after the rate is agreed
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Gwen Rooney
Operations Manager, Sandbar Hospitality
Canada·Financial services·51 to 200 employees
5.0
Apr 24, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Complex time rules it can actually express
We replaced an applicant tracking system, an HR system, a payroll provider and a time clock vendor. The integrations between those four were a permanent tax and they are gone.
Pros
A true single database across payroll, HR, time and talent
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Elena Norton
Studio Director, Blackstone Contracting
United States·Legal·1 to 10 employees
5.0
Mar 8, 2025
Used 1 to 2 years
Complex time rules it can actually express
Everything reads and writes the same employee record. No nightly sync, no reconciliation between the HR system and the payroll system, no arguing about which one is right. For eleven hundred people across nine states that architecture is worth real money and it is genuinely rare.
Pros
Beti employee payroll review that measurably cuts corrections
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Felicia Waterhouse
Chief of Staff, Northern Star Staffing
United States·Nonprofit·11 to 50 employees
5.0
Oct 22, 2024
Verified userUsed less than 6 months
Multi state withholding it gets right
Beti puts the paycheck in front of the employee before the run closes and asks them to check it. Our post payroll corrections went from a couple of dozen a cycle to almost none, because the person who knows their hours are wrong is the person now looking at them.
Pros
Multi state withholding and reciprocity handled correctly
Cons
No published pricing, so every buyer negotiates blind
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Rohan Fitzgerald
Founder, Lantern Creative
United States·Software·51 to 200 employees
1.0
Aug 24, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support quality fell off a cliff
Support was responsive during implementation and has been poor since. Tickets sit, the representative changes without notice, and getting to someone who understands a complex payroll question takes escalation and days. For a system running payroll for eleven hundred people that is the wrong risk profile.
Pros
Reporting across the entire employee lifecycle
Cons
Your experience tracks whichever representative you are assigned
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 30, 2024
Thank you for sharing this. We take feedback about the service experience seriously and we are sorry yours has not met the standard we set. Your account team has been notified and will reach out to discuss it directly.
United States
Canada