United States·Transport and logistics·1 to 10 employees
3.0
Oct 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Great once you are through implementation
The estimating module is powerful and it needs weeks of setup with your own assemblies and costs before it earns its place. We nearly abandoned it in month two. A year in it is the thing we would not give up.
Pros
AIA G702 and G703 progress billing built in
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Rosalind Ellsworth
Finance Manager, Bluewater Consulting
Canada·Manufacturing·1 to 10 employees
2.0
Sep 19, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support depends on who picks up
The learning curve is steeper than the sales process suggested. Our bookkeeper of fifteen years struggled for two months and seriously considered leaving. It came right, and it was a genuinely difficult quarter.
Pros
Certified payroll for prevailing wage work
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Jorge Tillman
Accountant, Cedar & Vine Interiors
United States·Hospitality·11 to 50 employees
1.0
Mar 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Support depends on who picks up
Support quality varies enormously depending on who you get and whether you go through Sage or the partner. One call solved a payroll issue in ten minutes. The next took nine days for something simpler. That inconsistency is hard to plan around.
Pros
Real time job costing that answers the only question
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Mabel Lockhart
Studio Director, Prairie Rose Bakery
United States·Legal·1 to 10 employees
3.0
Sep 7, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Windows software in a mobile industry
Implementation was three months and genuinely hard. Our data was a mess and the chart of accounts had to be rebuilt for job costing. Worth it, and nobody told us how much of the work would be ours.
Pros
Certified payroll for prevailing wage work
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 19, 2024
We appreciate you sharing this and we are sorry about the inconsistent support experience. If you provide your case numbers we will review them.
31 found this helpful
Ingrid Espinoza
VP of Sales, Clearview Windows
United States·Professional services·11 to 50 employees
4.0
May 12, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Committed costs changed how we bid
QuickBooks told us we were profitable at the end of the year. This tells us whether this job is profitable this week. That is the entire difference and it is worth every hour of the migration.
Pros
Certified payroll for prevailing wage work
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Genevieve Laroche
VP of Sales, Sandbar Hospitality
United States·Accounting·51 to 200 employees
4.0
Jun 13, 2025
LinkedIn confirmedUsed 2 or more years
Retainage tracked on both sides at last
QuickBooks told us we were profitable at the end of the year. This tells us whether this job is profitable this week. That is the entire difference and it is worth every hour of the migration.
Pros
Retainage tracked on both receivables and payables
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Gordon Hollis
Sales Director, Meridian Dental Group
Other·Retail·1 to 10 employees
3.0
Apr 24, 2025
Used less than 6 months
Built for the office, not the field
Everything happens in the office. Crews on site interact with it through somebody at a desk, because the mobile story is thin. It works. It is also clearly designed around a 1990s org chart.
Pros
Committed cost visibility before invoices arrive
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Rohan Lin
Chief of Staff, Blackstone Contracting
United States·Legal·11 to 50 employees
5.0
Feb 16, 2025
Verified userUsed 1 to 2 years
AIA billing without a spreadsheet
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Certified payroll for prevailing wage work
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Nolan Kowalski
Operations Manager, Fairview Veterinary
United States·Ecommerce·51 to 200 employees
1.0
Sep 2, 2024
Verified userUsed 6 to 12 months
The field experience does not exist
The learning curve is steeper than the sales process suggested. Our bookkeeper of fifteen years struggled for two months and seriously considered leaving. It came right, and it was a genuinely difficult quarter.
Pros
Real time job costing that answers the only question
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Nikhil Whitfield
Director of Finance, Summit Physio
Canada·Legal·11 to 50 employees
3.0
Aug 9, 2024
Verified userUsed 6 to 12 months
Windows software in a mobile industry
The estimating module is powerful and it needs weeks of setup with your own assemblies and costs before it earns its place. We nearly abandoned it in month two. A year in it is the thing we would not give up.
Pros
Retainage tracked on both receivables and payables
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Imani Nasser
Office Manager, Hillcrest Family Clinic
United States·Legal·1 to 10 employees
3.0
May 21, 2026
Verified userUsed 6 to 12 months
Windows software in a mobile industry
The estimating module is powerful and it needs weeks of setup with your own assemblies and costs before it earns its place. We nearly abandoned it in month two. A year in it is the thing we would not give up.
Pros
Cost to complete that is calculated, not guessed
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 24, 2026
We appreciate you sharing this and we are sorry about the inconsistent support experience. If you provide your case numbers we will review them.
29 found this helpful
Brendan Choi
Founder, Prairie Rose Bakery
United States·Healthcare·1 to 10 employees
4.0
Sep 9, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Retainage tracked on both sides at last
QuickBooks told us we were profitable at the end of the year. This tells us whether this job is profitable this week. That is the entire difference and it is worth every hour of the migration.
Pros
Certified payroll for prevailing wage work
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Franklin Villanueva
Studio Director, Sandbar Hospitality
United States·Nonprofit·11 to 50 employees
3.0
Aug 14, 2024
Verified userUsed 1 to 2 years
Windows software in a mobile industry
It is a Windows application and it looks like one from a decade ago. Our younger PMs comment on it. Then they use it, because it answers questions nothing else answers.
Pros
Retainage tracked on both receivables and payables
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 24, 2024
Thank you for the feedback. We know field access matters to contractors and we would welcome the chance to show you the mobile options available. Please reach out to your Sage partner.
29 found this helpful
Marisol Leclerc
Head of Operations, Vertex Machine Works
United States·Ecommerce·51 to 200 employees
4.0
Aug 8, 2024
Used 2 or more years
Retainage tracked on both sides at last
Retainage tracked on receivables and payables both. Our old system handled one side and we chased the other in a spreadsheet that was always wrong.
Pros
AIA G702 and G703 progress billing built in
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Kyle Marchetti
Controller, Meridian Dental Group
United States·Hospitality·1 to 10 employees
4.0
Jul 7, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Committed costs changed how we bid
Cost to complete is real here, not a guess. My PMs see margin erosion in week three and can actually do something about it.
Pros
Committed cost visibility before invoices arrive
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Gordon Nowak
Head of Operations, Silverbirch Accounting
Canada·Healthcare·11 to 50 employees
3.0
Apr 16, 2026
Verified userUsed less than 6 months
Great once you are through implementation
Implementation was three months and genuinely hard. Our data was a mess and the chart of accounts had to be rebuilt for job costing. Worth it, and nobody told us how much of the work would be ours.
Pros
Certified payroll for prevailing wage work
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 20, 2026
Thank you for the feedback. We know field access matters to contractors and we would welcome the chance to show you the mobile options available. Please reach out to your Sage partner.
28 found this helpful
Hannah Grant
Operations Manager, Copper Mountain Brewing
Canada·Professional services·201 to 500 employees
4.0
Aug 18, 2025
Used 2 or more years
We finally know if a job is making money
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Cost to complete that is calculated, not guessed
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Zachary Espinoza
Accountant, Prairie Rose Bakery
United States·Accounting·51 to 200 employees
4.0
Feb 3, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Retainage tracked on both sides at last
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Retainage tracked on both receivables and payables
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Leonard Fry
VP of Sales, Northgate Logistics
United States·Hospitality·11 to 50 employees
5.0
May 17, 2025
Verified userUsed 1 to 2 years
Certified payroll stopped being a nightmare
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Certified payroll for prevailing wage work
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Erin Sandoval
Office Manager, Granite Peak Roofing
United States·Accounting·1 to 10 employees
3.0
May 8, 2025
Verified userUsed less than 6 months
Built for the office, not the field
The estimating module is powerful and it needs weeks of setup with your own assemblies and costs before it earns its place. We nearly abandoned it in month two. A year in it is the thing we would not give up.
Pros
Real time job costing that answers the only question
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 15, 2025
We appreciate you sharing this and we are sorry about the inconsistent support experience. If you provide your case numbers we will review them.
United States
Canada