Support quality varies enormously depending on who you get and whether you go through Sage or the partner. One call solved a payroll issue in ten minutes. The next took nine days for something simpler. That inconsistency is hard to plan around.
Pros
Committed cost visibility before invoices arrive
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 2, 2025
We appreciate you sharing this and we are sorry about the inconsistent support experience. If you provide your case numbers we will review them.
26 found this helpful
Otis Sharma
Practice Manager, Harborline Supply
United States·Nonprofit·1 to 10 employees
2.0
Oct 23, 2024
Verified userUsed less than 6 months
The field experience does not exist
The learning curve is steeper than the sales process suggested. Our bookkeeper of fifteen years struggled for two months and seriously considered leaving. It came right, and it was a genuinely difficult quarter.
Pros
Certified payroll for prevailing wage work
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Lucas Whelan
Accountant, Tidewater Marine Services
United States·Manufacturing·201 to 500 employees
1.0
Aug 4, 2024
LinkedIn confirmedUsed 6 to 12 months
Support depends on who picks up
The learning curve is steeper than the sales process suggested. Our bookkeeper of fifteen years struggled for two months and seriously considered leaving. It came right, and it was a genuinely difficult quarter.
Pros
Retainage tracked on both receivables and payables
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Paige Paredes
General Manager, Summit Physio
United States·Healthcare·11 to 50 employees
5.0
Oct 1, 2025
LinkedIn confirmedUsed 2 or more years
Certified payroll stopped being a nightmare
Retainage tracked on receivables and payables both. Our old system handled one side and we chased the other in a spreadsheet that was always wrong.
Pros
Committed cost visibility before invoices arrive
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Vincent Osei
Head of Operations, Prairie Rose Bakery
United States·Construction·11 to 50 employees
5.0
Sep 12, 2025
Used 1 to 2 years
We finally know if a job is making money
QuickBooks told us we were profitable at the end of the year. This tells us whether this job is profitable this week. That is the entire difference and it is worth every hour of the migration.
Pros
AIA G702 and G703 progress billing built in
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Danielle Ainsworth
General Manager, Prairie Rose Bakery
United States·Financial services·11 to 50 employees
5.0
Jun 29, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
We finally know if a job is making money
Cost to complete is real here, not a guess. My PMs see margin erosion in week three and can actually do something about it.
Pros
Retainage tracked on both receivables and payables
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Julius Laroche
Office Manager, Beacon Legal Partners
United States·Professional services·11 to 50 employees
5.0
Feb 21, 2025
Verified userUsed 2 or more years
QuickBooks could not answer the only question that mattered
Committed costs from purchase orders and subcontracts show up before the invoice arrives, so I see the overrun coming instead of discovering it at closeout. We have changed how we bid because of what it showed us.
Pros
Real time job costing that answers the only question
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Denise Ortiz
Bookkeeper, Willow & Ash Salons
United States·Hospitality·1 to 10 employees
4.0
Jul 27, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Certified payroll stopped being a nightmare
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
AIA G702 and G703 progress billing built in
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Laura Bernard
Owner, Aurora Print House
United States·Ecommerce·11 to 50 employees
4.0
Jun 13, 2026
Verified userLinkedIn confirmedUsed 2 or more years
AIA billing without a spreadsheet
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Committed cost visibility before invoices arrive
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Heather Sharma
Founder, Foundry Road Studios
Canada·Software·11 to 50 employees
4.0
May 24, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
QuickBooks could not answer the only question that mattered
Cost to complete is real here, not a guess. My PMs see margin erosion in week three and can actually do something about it.
Pros
Committed cost visibility before invoices arrive
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Quentin Choi
Accountant, Coastline Outfitters
United States·Construction·51 to 200 employees
4.0
Dec 7, 2025
Verified userUsed 6 to 12 months
Retainage tracked on both sides at last
Retainage tracked on receivables and payables both. Our old system handled one side and we chased the other in a spreadsheet that was always wrong.
Pros
Retainage tracked on both receivables and payables
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Patrick Jain
General Manager, Summit Physio
United States·Real estate·500+ employees
4.0
Aug 21, 2025
Verified userUsed 1 to 2 years
QuickBooks could not answer the only question that mattered
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Certified payroll for prevailing wage work
Cons
Implementation is a real project with real internal work
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Sofia Abbott
Director of Finance, Clearview Windows
United States·Nonprofit·11 to 50 employees
5.0
Sep 20, 2024
Used 1 to 2 years
Committed costs changed how we bid
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Real time job costing that answers the only question
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Aaron Lindqvist
General Manager, Vertex Machine Works
Canada·Transport and logistics·1 to 10 employees
5.0
Feb 26, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
AIA billing without a spreadsheet
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Cost to complete that is calculated, not guessed
Cons
Support quality is inconsistent across the channel
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Rachel Quigley
Controller, Northern Star Staffing
United States·Manufacturing·11 to 50 employees
4.0
Sep 8, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
AIA billing without a spreadsheet
AIA G702 and G703 come out of the system correctly. We built those in Excel for nine years and every single one was a chance to make an expensive mistake.
Pros
Certified payroll for prevailing wage work
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Wendy Wesley
Owner, Falcon Ridge Landscaping
United States·Financial services·201 to 500 employees
1.0
Jul 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Support depends on who picks up
Support quality varies enormously depending on who you get and whether you go through Sage or the partner. One call solved a payroll issue in ten minutes. The next took nine days for something simpler. That inconsistency is hard to plan around.
Pros
Retainage tracked on both receivables and payables
Cons
Interface is dated Windows software
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Deepa Winters
Founder, Meridian Dental Group
United States·Professional services·51 to 200 employees
4.0
Jan 8, 2025
LinkedIn confirmedUsed less than 6 months
Retainage tracked on both sides at last
Committed costs from purchase orders and subcontracts show up before the invoice arrives, so I see the overrun coming instead of discovering it at closeout. We have changed how we bid because of what it showed us.
Pros
Real time job costing that answers the only question
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Ravi Jefferson
Founder, Trailhead Bicycles
Canada·Real estate·51 to 200 employees
4.0
Jun 11, 2025
Verified userUsed 6 to 12 months
Certified payroll stopped being a nightmare
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Retainage tracked on both receivables and payables
Cons
Estimating needs weeks of setup to be useful
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Quinn Castellanos
Founder, Blackstone Contracting
United States·Professional services·1 to 10 employees
5.0
Apr 1, 2026
Used 1 to 2 years
Certified payroll stopped being a nightmare
Cost to complete is real here, not a guess. My PMs see margin erosion in week three and can actually do something about it.
Pros
Certified payroll for prevailing wage work
Cons
Field and mobile experience is effectively absent
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Genevieve Haugen
Bookkeeper, Kestrel Analytics
United States·Retail·11 to 50 employees
4.0
Jan 5, 2026
Verified userLinkedIn confirmedUsed 2 or more years
QuickBooks could not answer the only question that mattered
Certified payroll for prevailing wage work used to take our bookkeeper two days a week. It is now a report. We took on more public work specifically because that constraint disappeared.
Pros
Cost to complete that is calculated, not guessed
Cons
Support quality is inconsistent across the channel
Canada
United States