United States·Financial services·51 to 200 employees
3.0
Apr 8, 2025
LinkedIn confirmedUsed 1 to 2 years
Great engine, no ecosystem
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Rate structures no general tool can match
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Simone Kearney
Chief of Staff, Tidewater Marine Services
Canada·Financial services·51 to 200 employees
4.0
Sep 17, 2024
Used 2 or more years
Nothing else models our rates correctly
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Adrian Ferrari
VP of Sales, Foundry Road Studios
Canada·Real estate·11 to 50 employees
3.0
Jun 21, 2026
Verified userUsed less than 6 months
Windows only, in a firm that went remote
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Extremely stable once configured
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Ian Farouk
Sales Director, Redbrick Property Group
Canada·Accounting·51 to 200 employees
5.0
May 14, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
LEDES export kept a corporate client
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Rate structures no general tool can match
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Heather Valentine
Controller, Sandbar Hospitality
United States·Software·11 to 50 employees
4.0
Sep 18, 2025
Used 1 to 2 years
The rate engine is why we have never left
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Esther Calloway
Head of Operations, Silverbirch Accounting
United States·Retail·11 to 50 employees
5.0
Jun 6, 2025
LinkedIn confirmedUsed 1 to 2 years
Nothing else models our rates correctly
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
Trust accounting built in
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Willa Whitaker
Founder, Lantern Creative
United States·Financial services·1 to 10 employees
1.0
Apr 13, 2025
Verified userUsed 1 to 2 years
The cloud competition has caught up
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
Rate structures no general tool can match
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Gwen Chaudhary
Controller, Prairie Rose Bakery
United States·Accounting·51 to 200 employees
2.0
Jan 31, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The cloud competition has caught up
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Portia Eberhardt
Director of Finance, Ironwood Fabrication
United States·Transport and logistics·1 to 10 employees
3.0
Oct 26, 2025
Verified userUsed 2 or more years
Windows only, in a firm that went remote
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 30, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
26 found this helpful
Uma Okonkwo
Founder, Lantern Creative
Canada·Professional services·11 to 50 employees
4.0
Mar 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The rate engine is why we have never left
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Itemized narrative invoices clients accept
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Renee Valentine
Accountant, Blackstone Contracting
United States·Hospitality·11 to 50 employees
3.0
Mar 1, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Brilliant at billing, hopeless at everything else
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Naomi Norton
Head of Operations, Tidewater Marine Services
United States·Healthcare·1 to 10 employees
2.0
Jun 20, 2026
Verified userUsed less than 6 months
The cloud competition has caught up
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Extremely stable once configured
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 25, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
24 found this helpful
Valerie Valentine
Owner, Aurora Print House
United States·Retail·11 to 50 employees
3.0
Jun 19, 2026
Verified userUsed less than 6 months
The learning curve is real
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Rate structures no general tool can match
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 27, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
24 found this helpful
Yara Okafor
Finance Manager, Harborline Supply
Canada·Manufacturing·201 to 500 employees
5.0
Apr 30, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Nothing else models our rates correctly
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Itemized narrative invoices clients accept
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Kyle Sharma
Managing Partner, Redbrick Property Group
United States·Professional services·1 to 10 employees
3.0
Jun 17, 2025
LinkedIn confirmedUsed 2 or more years
Great engine, no ecosystem
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Itemized narrative invoices clients accept
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 23, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
24 found this helpful
Rosalind Fontaine
VP of Sales, Redbrick Property Group
United States·Professional services·11 to 50 employees
3.0
Jan 1, 2025
LinkedIn confirmedUsed 1 to 2 years
Windows only, in a firm that went remote
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Trust accounting built in
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Genevieve Lockhart
Head of Operations, Foundry Road Studios
United States·Retail·11 to 50 employees
5.0
Sep 18, 2024
LinkedIn confirmedUsed 6 to 12 months
Nothing else models our rates correctly
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
Extremely stable once configured
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Ines Jenkins
Sales Director, Sandbar Hospitality
United States·Manufacturing·51 to 200 employees
2.0
Jul 17, 2024
LinkedIn confirmedUsed less than 6 months
Database issues cost us two days
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Work in progress review before billing
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Cormac Bernard
Chief of Staff, Ironwood Fabrication
United States·Retail·11 to 50 employees
5.0
Oct 22, 2024
Verified userUsed 6 to 12 months
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Giselle Larkin
Director of Finance, Summit Physio
Canada·Real estate·11 to 50 employees
4.0
May 17, 2026
Verified userUsed 1 to 2 years
Our bills stopped getting argued with
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
United States
Canada