A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Pablo Sandoval
VP of Sales, Cedar & Vine Interiors
United States·Financial services·1 to 10 employees
5.0
Feb 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else models our rates correctly
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
Extremely stable once configured
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Deepa Xu
Practice Manager, Copper Mountain Brewing
Canada·Ecommerce·11 to 50 employees
3.0
May 19, 2026
Verified userUsed 6 to 12 months
The learning curve is real
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Samuel Ainsworth
Owner, Lantern Creative
United States·Software·201 to 500 employees
4.0
Sep 21, 2025
Verified userUsed 1 to 2 years
Work in progress review catches everything
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Carmen Kovac
Head of Operations, Trailhead Bicycles
United States·Ecommerce·1 to 10 employees
3.0
Sep 1, 2024
LinkedIn confirmedUsed 6 to 12 months
Great engine, no ecosystem
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Itemized narrative invoices clients accept
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 7, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
15 found this helpful
Bianca Kovac
Bookkeeper, Cedar & Vine Interiors
United States·Software·11 to 50 employees
2.0
Oct 29, 2025
Verified userUsed 1 to 2 years
Database issues cost us two days
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
Trust accounting built in
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 4, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
14 found this helpful
Genevieve Ponce
VP of Sales, Foundry Road Studios
United States·Education·11 to 50 employees
3.0
Aug 2, 2024
LinkedIn confirmedUsed 1 to 2 years
Great engine, no ecosystem
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Terrence Desai
Head of Operations, Falcon Ridge Landscaping
United States·Marketing·11 to 50 employees
1.0
Jan 11, 2026
Verified userUsed 1 to 2 years
Database issues cost us two days
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 13, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
13 found this helpful
Talia Kowalski
General Manager, Foundry Road Studios
Canada·Software·1 to 10 employees
5.0
Dec 14, 2025
Verified userUsed 6 to 12 months
The rate engine is why we have never left
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Jasmine Donnelly
Chief of Staff, Beacon Legal Partners
United States·Ecommerce·51 to 200 employees
2.0
Oct 21, 2025
Verified userUsed 2 or more years
Database issues cost us two days
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Gabriel Hendricks
Practice Manager, Beacon Legal Partners
United States·Professional services·11 to 50 employees
5.0
Nov 22, 2024
Verified userUsed less than 6 months
LEDES export kept a corporate client
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
Itemized narrative invoices clients accept
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Delia Brennan
Managing Partner, Copper Mountain Brewing
United States·Nonprofit·11 to 50 employees
4.0
Nov 13, 2024
Verified userUsed less than 6 months
Work in progress review catches everything
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
Rate structures no general tool can match
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Kirsten Lockhart
Studio Director, Willow & Ash Salons
United States·Legal·11 to 50 employees
1.0
Jun 11, 2026
Verified userUsed less than 6 months
Feels abandoned
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 16, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
12 found this helpful
Willa Jorgensen
Controller, Granite Peak Roofing
United States·Construction·1 to 10 employees
4.0
May 21, 2026
Verified userUsed less than 6 months
Our bills stopped getting argued with
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Katya Menon
Bookkeeper, Kestrel Analytics
United States·Marketing·1 to 10 employees
5.0
Mar 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Twelve years in and it still bills right
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Nina Waterhouse
People Operations Lead, Kestrel Analytics
United States·Marketing·1 to 10 employees
5.0
Jan 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Twelve years in and it still bills right
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Grace Abbott
Founder, Prairie Rose Bakery
United States·Retail·1 to 10 employees
4.0
Oct 22, 2024
LinkedIn confirmedUsed 1 to 2 years
LEDES export kept a corporate client
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Kyle Nasser
Bookkeeper, Lantern Creative
United States·Professional services·51 to 200 employees
4.0
Jul 25, 2024
Verified userUsed 6 to 12 months
Nothing else models our rates correctly
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Itemized narrative invoices clients accept
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Hugo Nowak
Managing Partner, Fairview Veterinary
United States·Professional services·51 to 200 employees
4.0
Jul 22, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Nothing else models our rates correctly
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Work in progress review before billing
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Tomas Valentine
Bookkeeper, Willow & Ash Salons
United States·Retail·1 to 10 employees
3.0
Jul 22, 2024
LinkedIn confirmedUsed 1 to 2 years
Brilliant at billing, hopeless at everything else
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
United States
Canada