Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Itemized narrative invoices clients accept
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Ian Aoki
General Manager, Meridian Dental Group
United States·Legal·201 to 500 employees
4.0
May 15, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The rate engine is why we have never left
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Ursula Zimmerman
Managing Partner, Tidewater Marine Services
United States·Professional services·11 to 50 employees
3.0
Aug 30, 2024
Used 2 or more years
Brilliant at billing, hopeless at everything else
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Katya Velazquez
General Manager, Fairview Veterinary
United States·Financial services·201 to 500 employees
3.0
Aug 28, 2024
Verified userLinkedIn confirmedUsed less than 6 months
The learning curve is real
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 9, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
11 found this helpful
Heather Menon
Practice Manager, Vertex Machine Works
United States·Marketing·1 to 10 employees
5.0
Apr 30, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The rate engine is why we have never left
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
LEDES export for corporate clients
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Tessa Ivanov
Finance Manager, Prairie Rose Bakery
United States·Transport and logistics·1 to 10 employees
4.0
Feb 3, 2026
Used 6 to 12 months
LEDES export kept a corporate client
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Selena Lundgren
Founder, Coastline Outfitters
United States·Software·51 to 200 employees
2.0
Jun 14, 2025
Verified userUsed 1 to 2 years
The cloud competition has caught up
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Bruno Moreau
VP of Sales, Vertex Machine Works
United States·Software·11 to 50 employees
5.0
Jan 27, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Twelve years in and it still bills right
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Itemized narrative invoices clients accept
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Tobias Donovan
Studio Director, Hillcrest Family Clinic
Canada·Retail·1 to 10 employees
5.0
Aug 20, 2024
Verified userUsed 6 to 12 months
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Trust accounting built in
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Miguel Ishikawa
Accountant, Hillcrest Family Clinic
United States·Professional services·11 to 50 employees
3.0
Apr 3, 2026
LinkedIn confirmedUsed less than 6 months
Brilliant at billing, hopeless at everything else
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Trust accounting built in
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Simon Tran
Practice Manager, Silverbirch Accounting
United States·Manufacturing·1 to 10 employees
2.0
Mar 31, 2026
Verified userUsed less than 6 months
Feels abandoned
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Work in progress review before billing
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Bruno Hendricks
People Operations Lead, Harborline Supply
United States·Software·11 to 50 employees
3.0
Sep 13, 2025
Verified userUsed 2 or more years
Windows only, in a firm that went remote
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Rate structures no general tool can match
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 18, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
9 found this helpful
Katherine Stavros
Office Manager, Copper Mountain Brewing
United States·Transport and logistics·1 to 10 employees
5.0
Jun 18, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The rate engine is why we have never left
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Noor Menon
Bookkeeper, Cedar & Vine Interiors
United States·Hospitality·1 to 10 employees
4.0
May 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Twelve years in and it still bills right
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Rate structures no general tool can match
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Olivia Harrington
Chief of Staff, Coastline Outfitters
United States·Nonprofit·51 to 200 employees
1.0
Apr 24, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Database issues cost us two days
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Extremely stable once configured
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Emilio Emerson
People Operations Lead, Summit Physio
United States·Hospitality·201 to 500 employees
3.0
Feb 19, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Brilliant at billing, hopeless at everything else
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Cody Novak
Studio Director, Silverbirch Accounting
United States·Legal·201 to 500 employees
2.0
Dec 23, 2024
Used 6 to 12 months
Feels abandoned
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Vincent Fontaine
Bookkeeper, Copper Mountain Brewing
United States·Education·1 to 10 employees
5.0
Jul 31, 2024
LinkedIn confirmedUsed 6 to 12 months
Nothing else models our rates correctly
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
Rate structures no general tool can match
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Celeste Okafor
Bookkeeper, Maplewood Childcare
United States·Hospitality·51 to 200 employees
5.0
Mar 31, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Trust accounting built in
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Everett Ferreira
Sales Director, Kestrel Analytics
United States·Professional services·1 to 10 employees
1.0
Feb 26, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Support quality has fallen off
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Canada
United States