It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Yasmin Ellsworth
Accountant, Aurora Print House
United States·Construction·11 to 50 employees
2.0
Oct 24, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Feels abandoned
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Work in progress review before billing
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Emilio Whitaker
Director of Finance, Falcon Ridge Landscaping
United States·Marketing·11 to 50 employees
4.0
Jul 25, 2024
Verified userUsed less than 6 months
The rate engine is why we have never left
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
LEDES export for corporate clients
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Vincent Abbott
Studio Director, Sandbar Hospitality
United States·Education·11 to 50 employees
3.0
May 28, 2026
Verified userUsed 6 to 12 months
The learning curve is real
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 9, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
7 found this helpful
Michelle Escobar
Practice Manager, Redbrick Property Group
United States·Real estate·11 to 50 employees
5.0
Feb 28, 2026
Verified userUsed 2 or more years
The rate engine is why we have never left
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Rate structures no general tool can match
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Tomas Thibault
Finance Manager, Ironwood Fabrication
United States·Financial services·1 to 10 employees
5.0
Feb 3, 2026
Verified userUsed 2 or more years
Our bills stopped getting argued with
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
Extremely stable once configured
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Spencer Kearney
Chief of Staff, Clearview Windows
Canada·Retail·1 to 10 employees
2.0
Nov 17, 2025
Used 6 to 12 months
Support quality has fallen off
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Itemized narrative invoices clients accept
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Giselle Marchetti
Practice Manager, Meridian Dental Group
United States·Nonprofit·51 to 200 employees
5.0
May 27, 2025
LinkedIn confirmedUsed 1 to 2 years
Twelve years in and it still bills right
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Harold Stavros
Project Manager, Northgate Logistics
United States·Real estate·1 to 10 employees
5.0
Jan 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else models our rates correctly
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Extremely stable once configured
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Halima Mercer
Sales Director, Granite Peak Roofing
Canada·Education·1 to 10 employees
3.0
Sep 23, 2024
Used 2 or more years
Windows only, in a firm that went remote
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 5, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
7 found this helpful
Nikhil Kovac
Finance Manager, Lantern Creative
Other·Education·1 to 10 employees
4.0
May 15, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Twelve years in and it still bills right
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Everett Donovan
Project Manager, Beacon Legal Partners
Canada·Financial services·201 to 500 employees
2.0
Mar 10, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Database issues cost us two days
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Work in progress review before billing
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 14, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
6 found this helpful
Celeste Zamora
VP of Sales, Summit Physio
Canada·Retail·1 to 10 employees
1.0
Oct 29, 2025
Verified userUsed 6 to 12 months
Database issues cost us two days
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 9, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
6 found this helpful
Wyatt Guerrero
Founder, Tidewater Marine Services
Canada·Construction·51 to 200 employees
4.0
Jul 15, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else models our rates correctly
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
LEDES export for corporate clients
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Heather Leclerc
Finance Manager, Silverbirch Accounting
United States·Software·11 to 50 employees
3.0
Jul 9, 2025
Verified userUsed 6 to 12 months
Windows only, in a firm that went remote
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Rachel Goodwin
Head of Operations, Summit Physio
United States·Real estate·1 to 10 employees
4.0
Mar 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Jonathan Kirkwood
Head of Operations, Summit Physio
United States·Education·500+ employees
4.0
Mar 1, 2025
LinkedIn confirmedUsed 2 or more years
The rate engine is why we have never left
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Ulises Haddad
Accountant, Sandbar Hospitality
United States·Healthcare·1 to 10 employees
5.0
Nov 2, 2024
Verified userUsed 6 to 12 months
Twelve years in and it still bills right
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Work in progress review before billing
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Ursula Lindqvist
Accountant, Hillcrest Family Clinic
United States·Financial services·11 to 50 employees
4.0
Dec 14, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The rate engine is why we have never left
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
LEDES export for corporate clients
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Brendan Tran
Studio Director, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
4.0
Jun 21, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our bills stopped getting argued with
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
United States
Canada