Verified userLinkedIn confirmedUsed 2 or more years
Our bills stopped getting argued with
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Extremely stable once configured
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Kyle Haugen
Practice Manager, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
5.0
May 8, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Twelve years in and it still bills right
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Rebecca Escobar
Managing Partner, Kestrel Analytics
Other·Legal·51 to 200 employees
4.0
Mar 9, 2025
Used 1 to 2 years
LEDES export kept a corporate client
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Itemized narrative invoices clients accept
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Kevin Salazar
Head of Operations, Foundry Road Studios
United States·Transport and logistics·500+ employees
5.0
Oct 9, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The rate engine is why we have never left
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Imani Mahoney
Bookkeeper, Harborline Supply
United States·Retail·1 to 10 employees
3.0
Sep 24, 2024
Verified userUsed 6 to 12 months
The learning curve is real
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Franklin Serrano
Office Manager, Lantern Creative
United States·Software·1 to 10 employees
1.0
Aug 25, 2024
Verified userUsed 1 to 2 years
The cloud competition has caught up
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 28, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
5 found this helpful
Delia Okonkwo
General Manager, Beacon Legal Partners
United States·Hospitality·1 to 10 employees
5.0
Jun 29, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Twelve years in and it still bills right
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Rate structures no general tool can match
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Rachel Gallardo
Head of Operations, Hillcrest Family Clinic
United States·Professional services·1 to 10 employees
4.0
Apr 30, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The rate engine is why we have never left
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Margot Goldberg
Founder, Silverbirch Accounting
United States·Construction·1 to 10 employees
4.0
Mar 8, 2026
Verified userUsed 6 to 12 months
The rate engine is why we have never left
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Brendan Zimmerman
Project Manager, Northern Star Staffing
United States·Manufacturing·500+ employees
4.0
Jan 23, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Our bills stopped getting argued with
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Kevin Cisneros
Sales Director, Granite Peak Roofing
United States·Nonprofit·11 to 50 employees
3.0
Dec 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Great engine, no ecosystem
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Hugo Fairbanks
General Manager, Kestrel Analytics
United States·Manufacturing·1 to 10 employees
5.0
Dec 1, 2025
Verified userLinkedIn confirmedUsed 2 or more years
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
LEDES export for corporate clients
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Dana Delgado
General Manager, Maplewood Childcare
United States·Software·1 to 10 employees
3.0
Jul 14, 2025
Verified userUsed 6 to 12 months
Great engine, no ecosystem
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Trust accounting built in
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Percy Jain
Finance Manager, Tidewater Marine Services
Canada·Accounting·11 to 50 employees
2.0
May 15, 2025
Verified userUsed 2 or more years
Feels abandoned
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Sarah Quigley
Finance Manager, Trailhead Bicycles
United States·Software·11 to 50 employees
3.0
Mar 21, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The learning curve is real
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Rate structures no general tool can match
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Sofia Nakashima
Studio Director, Cedar & Vine Interiors
Canada·Nonprofit·201 to 500 employees
2.0
Feb 12, 2025
LinkedIn confirmedUsed less than 6 months
Feels abandoned
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Rate structures no general tool can match
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Farida Lundgren
Managing Partner, Summit Physio
United States·Real estate·11 to 50 employees
1.0
Jan 13, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Database issues cost us two days
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 18, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
4 found this helpful
Margot Kaminski
Chief of Staff, Maplewood Childcare
United States·Construction·201 to 500 employees
3.0
Dec 16, 2024
LinkedIn confirmedUsed 1 to 2 years
The learning curve is real
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Oscar Osei
People Operations Lead, Lantern Creative
Canada·Software·1 to 10 employees
3.0
Apr 1, 2026
Verified userUsed 6 to 12 months
Windows only, in a firm that went remote
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Work in progress review before billing
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 6, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
3 found this helpful
Caleb Broadbent
Finance Manager, Silverbirch Accounting
United States·Marketing·1 to 10 employees
5.0
Mar 1, 2026
Verified userUsed less than 6 months
LEDES export kept a corporate client
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
United States
Canada