Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Unlimited free contributors on every plan
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Otis Kirkwood
General Manager, Lantern Creative
United States·Real estate·1 to 10 employees
5.0
Sep 20, 2025
Verified userUsed 1 to 2 years
Dependencies our old tracker never had
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Mireille Whitfield
Managing Partner, Northern Star Staffing
United States·Healthcare·1 to 10 employees
4.0
Apr 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Preston Serrano
VP of Sales, Tidewater Marine Services
Canada·Accounting·201 to 500 employees
5.0
Feb 24, 2025
Verified userUsed 6 to 12 months
It handled a four hundred site rollout
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Brendan Pyne
VP of Sales, Meridian Dental Group
United States·Retail·1 to 10 employees
4.0
Dec 15, 2024
LinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Ingrid Haugen
Sales Director, Kestrel Analytics
United States·Nonprofit·11 to 50 employees
2.0
Nov 13, 2024
LinkedIn confirmedUsed 2 or more years
The mobile experience is poor
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 24, 2024
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
7 found this helpful
Warren Hutchins
General Manager, Summit Physio
United States·Software·201 to 500 employees
5.0
Jul 30, 2024
Verified userUsed 1 to 2 years
Two hundred project sheets into one view
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Joelle Yoon
Finance Manager, Meridian Dental Group
Canada·Hospitality·11 to 50 employees
4.0
May 25, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Nikhil Nowak
VP of Sales, Willow & Ash Salons
United States·Professional services·11 to 50 employees
3.0
Mar 14, 2026
LinkedIn confirmedUsed less than 6 months
Somebody has to own the conventions
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Giselle Leclerc
Founder, Sandbar Hospitality
United States·Construction·1 to 10 employees
5.0
Dec 24, 2025
Verified userUsed 6 to 12 months
Executives read the dashboard unprompted
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Amara McAllister
HR Manager, Clearview Windows
United States·Marketing·1 to 10 employees
5.0
Oct 24, 2025
Verified userUsed 1 to 2 years
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Gregory Jorgensen
General Manager, Tidewater Marine Services
Canada·Accounting·51 to 200 employees
5.0
Oct 18, 2025
Used 2 or more years
The spreadsheet we could not kill, made safe
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
A grid interface that non technical teams adopt immediately
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Uma Valentine
People Operations Lead, Clearview Windows
United States·Real estate·11 to 50 employees
4.0
Oct 18, 2025
Used less than 6 months
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Julia Bergstrom
Chief of Staff, Clearview Windows
Canada·Professional services·500+ employees
1.0
Oct 13, 2025
Verified userUsed 6 to 12 months
Enterprise pricing was a shock
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Lionel Doyle
People Operations Lead, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
3.0
Jul 27, 2025
LinkedIn confirmedUsed 1 to 2 years
Add ons are where the budget goes
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Jonathan Torres
Operations Manager, Falcon Ridge Landscaping
Canada·Ecommerce·51 to 200 employees
5.0
Apr 15, 2025
Used less than 6 months
Our site supervisors understood it immediately
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Dashboards executives will actually open
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Jasmine Calloway
Controller, Meridian Dental Group
United States·Healthcare·11 to 50 employees
4.0
Mar 31, 2025
Verified userUsed less than 6 months
Our site supervisors understood it immediately
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Sarah Nowak
Finance Manager, Northgate Logistics
Other·Hospitality·51 to 200 employees
1.0
Dec 19, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Enterprise pricing was a shock
Moving to Enterprise for single sign on and governance more than doubled our cost, and single sign on is not a luxury feature for a company our size. Being told a basic security control sits behind a quoted tier was a frustrating conversation.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Rebecca Ainsworth
Chief of Staff, Trailhead Bicycles
United States·Retail·11 to 50 employees
2.0
Sep 29, 2024
Verified userUsed 1 to 2 years
Enterprise pricing was a shock
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Erin Zielinski
Owner, Granite Peak Roofing
United States·Professional services·11 to 50 employees
3.0
Sep 8, 2024
Verified userUsed 1 to 2 years
Somebody has to own the conventions
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 14, 2024
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
United States
Canada