Verified userLinkedIn confirmedUsed 2 or more years
Dependencies our old tracker never had
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Lorena Montoya
Bookkeeper, Meridian Dental Group
United States·Retail·1 to 10 employees
3.0
Jul 18, 2025
Verified userUsed 2 or more years
Add ons are where the budget goes
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 22, 2025
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
9 found this helpful
Mabel Thornton
General Manager, Harborline Supply
United States·Software·51 to 200 employees
5.0
Jun 6, 2025
LinkedIn confirmedUsed 2 or more years
Free contributors changed the economics
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Dashboards executives will actually open
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Halima Forsythe
Director of Finance, Northgate Logistics
United States·Education·11 to 50 employees
5.0
Mar 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Kendra Beaumont
Director of Finance, Bluewater Consulting
Other·Hospitality·1 to 10 employees
5.0
Jan 8, 2025
LinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Joelle Gallardo
Director of Finance, Silverbirch Accounting
Canada·Legal·11 to 50 employees
2.0
Jan 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Performance drags on very large sheets
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 13, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
9 found this helpful
Kyle Pyne
Director of Finance, Beacon Legal Partners
United States·Transport and logistics·1 to 10 employees
3.0
Nov 22, 2024
LinkedIn confirmedUsed 6 to 12 months
Powerful, and not beautiful
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Carmen Waterhouse
Project Manager, Sandbar Hospitality
United States·Legal·1 to 10 employees
5.0
Oct 28, 2024
Verified userUsed 6 to 12 months
Forms feed the sheet and route themselves
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Katherine Osei
Controller, Aurora Print House
Canada·Education·51 to 200 employees
5.0
Oct 12, 2024
Verified userUsed 2 or more years
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Unlimited free contributors on every plan
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Samuel Zimmerman
Project Manager, Coastline Outfitters
Canada·Transport and logistics·11 to 50 employees
4.0
Jun 6, 2026
Verified userUsed 6 to 12 months
Dependencies our old tracker never had
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Mireille Boucher
Finance Manager, Bluewater Consulting
United States·Hospitality·11 to 50 employees
5.0
May 17, 2026
Verified userLinkedIn confirmedUsed less than 6 months
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Trisha Villanueva
VP of Sales, Sandbar Hospitality
United States·Professional services·1 to 10 employees
5.0
Dec 30, 2025
Verified userUsed 6 to 12 months
Our site supervisors understood it immediately
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Dashboards executives will actually open
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Gabriel Ortiz
Office Manager, Falcon Ridge Landscaping
United States·Healthcare·1 to 10 employees
3.0
Sep 16, 2025
Verified userUsed 1 to 2 years
Flexibility becomes fifty column sheets
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Yosef Stavros
Controller, Foundry Road Studios
Canada·Legal·1 to 10 employees
4.0
Aug 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Jonathan Finnegan
VP of Sales, Lantern Creative
United States·Nonprofit·201 to 500 employees
4.0
Apr 9, 2025
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Marcus Delacroix
Controller, Hillcrest Family Clinic
United States·Hospitality·1 to 10 employees
4.0
Sep 29, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Forms feed the sheet and route themselves
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Adrian Yates
Bookkeeper, Northgate Logistics
United States·Accounting·11 to 50 employees
4.0
May 23, 2026
Verified userLinkedIn confirmedUsed less than 6 months
The spreadsheet we could not kill, made safe
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Farida Delacroix
Managing Partner, Lantern Creative
Canada·Nonprofit·1 to 10 employees
5.0
Dec 29, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Free contributors changed the economics
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Beatriz Fry
Practice Manager, Kestrel Analytics
United States·Financial services·1 to 10 employees
5.0
Dec 20, 2025
Verified userUsed 2 or more years
Dependencies our old tracker never had
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Yusuf Tanaka
Bookkeeper, Northern Star Staffing
United States·Legal·1 to 10 employees
5.0
Dec 3, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Dependencies our old tracker never had
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
A grid interface that non technical teams adopt immediately
Cons
The mobile experience is weak for field data entry
United States
Canada