It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Celeste Vance
General Manager, Sandbar Hospitality
Canada·Retail·51 to 200 employees
3.0
Aug 13, 2024
LinkedIn confirmedUsed less than 6 months
Somebody has to own the conventions
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Genuine dependencies and critical path
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Nikhil Laroche
Operations Manager, Meridian Dental Group
United States·Real estate·1 to 10 employees
5.0
Sep 13, 2025
Verified userUsed less than 6 months
Our site supervisors understood it immediately
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Meredith Castillo
Operations Manager, Northgate Logistics
Other·Software·201 to 500 employees
5.0
Mar 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Executives read the dashboard unprompted
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Lucas Alvarado
Controller, Silverbirch Accounting
Canada·Retail·1 to 10 employees
5.0
Mar 8, 2025
Verified userUsed 1 to 2 years
Free contributors changed the economics
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Liam Alvarado
Head of Operations, Prairie Rose Bakery
United States·Hospitality·1 to 10 employees
5.0
Jan 14, 2025
Used 6 to 12 months
It handled a four hundred site rollout
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Fiona Tanaka
Chief of Staff, Northgate Logistics
United States·Nonprofit·11 to 50 employees
3.0
Dec 10, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Somebody has to own the conventions
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Preston Quintero
Finance Manager, Northgate Logistics
United States·Healthcare·1 to 10 employees
3.0
Sep 4, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Powerful, and not beautiful
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Douglas Ortiz
Chief of Staff, Summit Physio
United States·Marketing·1 to 10 employees
4.0
Aug 17, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Wendy Bhatt
Head of Operations, Foundry Road Studios
Canada·Marketing·11 to 50 employees
4.0
Jul 23, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Free contributors changed the economics
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Giselle Vasquez
General Manager, Vertex Machine Works
Canada·Healthcare·1 to 10 employees
5.0
Jul 7, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
It handled a four hundred site rollout
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Dashboards executives will actually open
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Pablo Doyle
Sales Director, Bluewater Consulting
Canada·Transport and logistics·11 to 50 employees
4.0
May 30, 2026
Verified userUsed less than 6 months
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Meredith Ponce
Office Manager, Fairview Veterinary
United States·Financial services·51 to 200 employees
5.0
May 29, 2026
Verified userUsed less than 6 months
Forms feed the sheet and route themselves
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Quinn Forsythe
General Manager, Trailhead Bicycles
United States·Financial services·51 to 200 employees
5.0
Apr 18, 2026
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Fiona Nascimento
Chief of Staff, Trailhead Bicycles
United States·Nonprofit·1 to 10 employees
4.0
Mar 20, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Executives read the dashboard unprompted
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Olivia Barlow
Controller, Beacon Legal Partners
Canada·Construction·1 to 10 employees
4.0
Jan 13, 2026
Verified userUsed 1 to 2 years
Two hundred project sheets into one view
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Hugo Kowalski
Chief of Staff, Granite Peak Roofing
Canada·Professional services·51 to 200 employees
5.0
Dec 6, 2025
Verified userUsed 1 to 2 years
Our site supervisors understood it immediately
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Kyle Ogilvie
Director of Finance, Summit Physio
United States·Software·11 to 50 employees
4.0
Sep 22, 2025
Used 6 to 12 months
Dependencies our old tracker never had
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Everett Alvarado
People Operations Lead, Beacon Legal Partners
United States·Construction·11 to 50 employees
3.0
Jun 11, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Powerful, and not beautiful
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 15, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
4 found this helpful
Jonathan Calloway
Practice Manager, Trailhead Bicycles
United States·Transport and logistics·11 to 50 employees
5.0
May 25, 2025
LinkedIn confirmedUsed 2 or more years
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
United States
Canada