United States·Financial services·51 to 200 employees
4.0
May 1, 2025
Used 6 to 12 months
The spreadsheet we could not kill, made safe
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Dashboards executives will actually open
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Daniel Stavros
HR Manager, Willow & Ash Salons
United States·Nonprofit·51 to 200 employees
2.0
Mar 7, 2025
Used 6 to 12 months
Enterprise pricing was a shock
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Patrick Okafor
Practice Manager, Harborline Supply
United States·Retail·11 to 50 employees
4.0
Dec 22, 2024
Verified userUsed 2 or more years
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Esther Kowalski
Managing Partner, Trailhead Bicycles
United States·Ecommerce·11 to 50 employees
3.0
Oct 25, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Powerful, and not beautiful
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ibrahim Montoya
Bookkeeper, Meridian Dental Group
United States·Transport and logistics·51 to 200 employees
5.0
Mar 20, 2026
Verified userUsed 6 to 12 months
Two hundred project sheets into one view
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ophelia Tanaka
HR Manager, Falcon Ridge Landscaping
United States·Nonprofit·51 to 200 employees
2.0
Mar 9, 2026
Verified userUsed less than 6 months
Enterprise pricing was a shock
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Cody Espinoza
Owner, Tidewater Marine Services
United States·Education·1 to 10 employees
5.0
Dec 17, 2025
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Simone Nasser
Project Manager, Trailhead Bicycles
Other·Ecommerce·11 to 50 employees
5.0
Nov 20, 2025
LinkedIn confirmedUsed 2 or more years
It handled a four hundred site rollout
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Wendy Escobar
Founder, Falcon Ridge Landscaping
United States·Real estate·11 to 50 employees
2.0
Nov 14, 2025
Verified userUsed 6 to 12 months
The mobile experience is poor
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 18, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
3 found this helpful
Brooke Ivanov
Practice Manager, Summit Physio
United States·Education·1 to 10 employees
4.0
Oct 30, 2025
Used less than 6 months
The spreadsheet we could not kill, made safe
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Elliot Torres
Bookkeeper, Hillcrest Family Clinic
United States·Financial services·11 to 50 employees
5.0
Aug 10, 2025
Used less than 6 months
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Joelle Okonkwo
Studio Director, Aurora Print House
United States·Software·1 to 10 employees
4.0
May 18, 2025
Used 6 to 12 months
Free contributors changed the economics
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Preston Isozaki
Studio Director, Foundry Road Studios
United States·Accounting·201 to 500 employees
5.0
Apr 13, 2025
Used 2 or more years
Executives read the dashboard unprompted
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
A grid interface that non technical teams adopt immediately
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Otis Forsythe
Managing Partner, Northgate Logistics
United States·Marketing·1 to 10 employees
5.0
Feb 23, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Dependencies our old tracker never had
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ingrid Serrano
Director of Finance, Copper Mountain Brewing
United States·Real estate·11 to 50 employees
4.0
Feb 20, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Victor Crane
Controller, Willow & Ash Salons
United States·Retail·1 to 10 employees
1.0
Feb 13, 2025
Verified userUsed 2 or more years
Performance drags on very large sheets
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Kyle Boucher
Sales Director, Granite Peak Roofing
United States·Retail·1 to 10 employees
5.0
Dec 23, 2024
LinkedIn confirmedUsed 2 or more years
It handled a four hundred site rollout
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Farida Silva
Founder, Silverbirch Accounting
United States·Legal·201 to 500 employees
4.0
Oct 22, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Dependencies our old tracker never had
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Dana Rowan
Managing Partner, Copper Mountain Brewing
United States·Retail·11 to 50 employees
5.0
Oct 11, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Denise Osei
Office Manager, Copper Mountain Brewing
Canada·Ecommerce·51 to 200 employees
5.0
Sep 14, 2024
LinkedIn confirmedUsed less than 6 months
Free contributors changed the economics
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
United States
Canada