Verified userLinkedIn confirmedUsed 6 to 12 months
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Joelle Whelan
Studio Director, Ironwood Fabrication
United States·Construction·1 to 10 employees
5.0
Jun 6, 2026
LinkedIn confirmedUsed less than 6 months
It handled a four hundred site rollout
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Iris Ellsworth
HR Manager, Hillcrest Family Clinic
United States·Nonprofit·11 to 50 employees
4.0
May 17, 2026
LinkedIn confirmedUsed 6 to 12 months
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Marisol Pritchard
Operations Manager, Northgate Logistics
Canada·Professional services·1 to 10 employees
5.0
Apr 18, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Two hundred project sheets into one view
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Unlimited free contributors on every plan
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Kyle Yoon
Sales Director, Northern Star Staffing
United States·Retail·11 to 50 employees
4.0
Apr 11, 2026
LinkedIn confirmedUsed 1 to 2 years
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Julius Broadbent
Office Manager, Sandbar Hospitality
United States·Accounting·1 to 10 employees
4.0
Jan 18, 2026
LinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Zachary Rasheed
Studio Director, Redbrick Property Group
United States·Transport and logistics·1 to 10 employees
3.0
Sep 3, 2025
Verified userUsed 1 to 2 years
Somebody has to own the conventions
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 7, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
2 found this helpful
Sofia Schneider
VP of Sales, Fairview Veterinary
Canada·Construction·1 to 10 employees
3.0
Jul 21, 2025
Verified userUsed 1 to 2 years
Add ons are where the budget goes
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Jonathan Choi
HR Manager, Silverbirch Accounting
United States·Retail·1 to 10 employees
3.0
Jul 6, 2025
Verified userUsed 1 to 2 years
Powerful, and not beautiful
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Dashboards executives will actually open
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 11, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
2 found this helpful
Liam Okafor
Owner, Northern Star Staffing
United States·Marketing·1 to 10 employees
5.0
Jun 19, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Executives read the dashboard unprompted
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Vanessa Boateng
People Operations Lead, Vertex Machine Works
Canada·Marketing·51 to 200 employees
4.0
Jun 13, 2025
Verified userUsed 2 or more years
Dependencies our old tracker never had
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Dana Ivanov
Managing Partner, Coastline Outfitters
United States·Financial services·1 to 10 employees
5.0
Apr 27, 2025
Verified userUsed 1 to 2 years
Executives read the dashboard unprompted
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Greta Zimmerman
General Manager, Hillcrest Family Clinic
Canada·Transport and logistics·11 to 50 employees
5.0
Apr 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It handled a four hundred site rollout
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Isaac Vasquez
VP of Sales, Cedar & Vine Interiors
United States·Hospitality·11 to 50 employees
5.0
Feb 16, 2025
Verified userUsed 1 to 2 years
Executives read the dashboard unprompted
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Omar Radcliffe
Controller, Granite Peak Roofing
United States·Nonprofit·11 to 50 employees
2.0
Jan 10, 2025
Used less than 6 months
Enterprise pricing was a shock
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 17, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
2 found this helpful
Willa Espinoza
Bookkeeper, Granite Peak Roofing
United States·Construction·11 to 50 employees
4.0
Sep 25, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Naomi Eriksson
General Manager, Northgate Logistics
United States·Financial services·201 to 500 employees
4.0
Sep 9, 2024
Used 2 or more years
Executives read the dashboard unprompted
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Quinn Ghosh
General Manager, Hillcrest Family Clinic
United States·Legal·11 to 50 employees
4.0
Aug 21, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Lorena Donovan
General Manager, Meridian Dental Group
United States·Manufacturing·11 to 50 employees
2.0
May 31, 2026
LinkedIn confirmedUsed 6 to 12 months
Enterprise pricing was a shock
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Dashboards executives will actually open
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 4, 2026
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
1 found this helpful
Curtis Villanueva
Managing Partner, Prairie Rose Bakery
United States·Accounting·1 to 10 employees
5.0
May 25, 2026
LinkedIn confirmedUsed less than 6 months
Dependencies our old tracker never had
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Forms with conditional logic that route work automatically
United States
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